Delightfulflora Reviews 

19,630
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,497 reviews, most reviewers were unhappy with their experience overall. Many people experienced frustrating delivery delays, with orders arriving several days late despite paying extra for guaranteed next-day shipping. Consumers also complained extensively that the flowers often arrived wilted, brown, and looking completely different from the advertised promotional pictures. Furthermore, customer support was often unhelpful when addressing complaints about damaged bouquets or missing refunds. Some reviewers were happy with the service, noting that online ordering was simple and items arrived fresh and on time. A few other people also felt that the gorgeous blooms and affordable gift options made for a wonderful birthday surprise.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and strong... See more

Product

Reviewers highlight ambiguous aspects of product quality, with starkly contrasting customer experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. While reviewers appreciate the simple... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding flower freshness and... See more

Service

Customers had ambiguous experiences with service, reflecting high disagreement. While some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered flowers for next day delivery and was charged a premium for this and they did not arrive until the day after. I emailed you to say how disappointed I was as they arrived late and have receiv... See more

Rated 2 out of 5 stars

These flowers did not look like the ones i ordered and were picked out for the fresh yellow colour but when arrived were totally different and were almost dead and wilted 2 days later despite being in... See more

Rated 2 out of 5 stars

Ordered a large bouquet for my daughter who has been very ill in order to cheer her up. The flowers which arrived were a small bunch bearing no resemblance to the bouquet I had ordered. They w... See more

Rated 2 out of 5 stars

I ordered the large splendour bouquet for my sister in law and when she recieved them they didn’t look anything like the picture and no way was it the large size. I will definitely not be ordering fro... See more


Company details

  1. Flower Market

Written by the company

At Delightful Flora we’re all about making people’s day brilliant! With Delightful Flora a smile is just a bouquet away. Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK. Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered. We are convenient way to shop for flowers and at very competitive prices you can count on us. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us


Contact info

2.7

Poor

TrustScore 2.5 out of 5

20K reviews

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Replied to 30% of negative reviews

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2.7

All reviews

(19,630)

1,525 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service! I ordered flowers for a friend and picked a date for delivery, we are now 4 days over the date and Royal Mail still don’t even have the flowers to deliver! I have emailed to cancel the order and go somewhere with some professionalism however I have been totally ignored.

If I could have given zero stars then I would have. Luckily I have a large social media following so I’m going to do a video about this as I was hoping to have resolved my issue by now following on from my email.

Please stay clear of this company and shop elsewhere x

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT use this service

Do NOT use this service. I placed an order for next day delivery and yet we are still waiting two days later, I have sent two emails regarding my order and both have gone unanswered, phone calls also go unanswered absolute disgusting customer service.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

I placed my order on 28th August…

I placed my order on 28th August delivery was promised 29th August.
Its now the 31st August I still have not had my order delivered no Bouquet received no card received. No acknowledgement from company or CEO Ravinjer Singh Baines yet I have emailed them both of non delivery. I want my money back. This is a truly BAD COMPANY.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed and would not use…

Very disappointed and would not use again. Ordered on Friday for my auntie for the next day it’s now Monday and still not delivered I have emailed multiple times to cancel as it’s too late and not heard anything from them however they did manage to send me a link to review so here we are. It has been bank holiday which I understand but why give you option to purchase the next day and pay for premium service. I wouldn’t mind if they had communicated with me

31 August 2026
Unprompted review
Rated 1 out of 5 stars

DONT USE THIS COMPANY

Ordered on friday for our wedding anniversary, clicked the delivery date of the 30th August, never arrived, emailed customer service no reply. Now the flowers are arriving on the 1st september. Why allow customers to select a delivery date if your not going to deliver.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Great flowers, great card, great delivery.

Thank you so much for the delightful flowers. They were just right as a thank you gift for my dear friend. They arrived in a large box which I thought was great, as some companies squash the flowers into a small cardboard box, just fitting the contents. They also arrived safely on next day delivery. The greeting card was also very nice, and I was able to put everything I wanted in my message. Another thing you are unable to do with some online florists. All in all I was delighted with the whole experience. Thank you

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Don't use this company!

Don't use this company!
You pay for a delivery date and they don't give a damn!!!! You WILL be disappointed when they turn up 3 days late, and not the first time. This service is a con, please don't do it!!! Pay more for a reputable service as this has happened twice to me, and once to a friend. If I could give minus stars, I would!!!!!

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing

I placed and order for a bouquet and card to be delivered to my daughter on Sunday. No delivery was received, no tracking available since last Friday and still no contact back from this company after sending 3 emails. So disappointing..Have I been scammed? is this even a real company?

30 August 2026
Unprompted review
Rated 2 out of 5 stars

Ordered saturday should have been…

Ordered saturday should have been delivered sunday still no delivery i have emailed them but no reply, very didapointed wont be ordering again first order and last order i think people get payed to do good reports ,do not order from this company

31 August 2026
Unprompted review
Rated 2 out of 5 stars

Ordered Roses and Lillies bouquet from…

Ordered Roses and Lillies bouquet from this company for my Wife’s birthday
My wife took delivery from Royal mail opened the box and I was embarrassed to be standing there, the roses looked just about dead.
The Lillies were fine, it looked like they had run out of fresh roses and used roses that should have been in the bin.
How any company can send this out, knowing it’s for someone’s special day or event.
After a couple of days received a email and apology, even though the birthday was over accepted there apologies and offer of bigger bouquet.
The Bouquet came the next day and my wife was really pleased, the flowers this time were fresh and what you should expect.
I think if you can’t meet the order with fresh flowers just tell the customer.
..

21 August 2026
Unprompted review
Rated 1 out of 5 stars

First of all the order I placed was…

First of all the order I placed was being delivered back to me instead of where I wanted it to go.
Order promised to be delivered on Fri and its now Monday and I havent received an explanation as to why not delivered or when it will be. Im beginning to wonder if all the good reviews are false.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Item ordered the Friday to be delivered…

Item ordered the Friday to be delivered Saturday it’s now Monday and no delivery was made I’ve emailed on Saturday but nothing back
Tracking stated out from delivery in Saturday it’s very disappointing as this was a birthday gift

29 August 2026
Unprompted review

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