straight up useless. terrible customer service. cancelled an order but they never answered so i got it sent to me anyways, had to get a return ticket, which took about two weeks of me sending multiple... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered two tyres to be delivered to a service partner. Service partner didn’t exist. Trying to get a refund and I have yet to speak to a human. Don’t reply to emails and I’ve been given then... See more
Delticom AG Din butikk: dekkonline.com Bestillingsdato: 30.01.2024 Bestillingsnummer: RD 52164998 Kundenummer: 21787029 Leveringsdato: The items were sent out on 2.02.2024 and will probabl... See more
Everything fine, except that the two geographically nearest partners to me on Dekk onlines list, say that they are not asked to be partners. Luckilly I didn't send the tyres directly to a partner, but... See more
Company replied
Company details
About dekkonline.com
Written by the company
Dekkonline.com er din personlige online spesialist for dekk av alle merker og størrelser. Finn de riktige dekkene for ditt kjøretøy i et unikt stort utvalg – enten det er en liten bil, limousine, motorsykkel eller lastebil, vil du alltid finne de riktige dekkene til en gunstig pris.
Rask levering er Dekkonline.com sin styrke: direkte fra internett til veien. Selv i høysesongene om våren og høsten sikrer denne nettbutikken for dekk kontinuerlig tilgjengelighet takket være sitt store lager.
Dekkonline.com tilbyr et eksepsjonelt bredt utvalg av dekk og biltilbehør innen forskjellige produktkategorier, som for eksempel:
- Personbildekk,
- Motorsykkeldekk,
- Lastebildekk,
- Dekk til elektriske biler,
- Lettmetallfelger og Stålfelger,
- Komplette hjul (forhåndsmonterte dekk på felger)
Delticom AG, selskapet bak Dekkonline.com, er en av pionerene innen netthandel for dekk og driver nettbutikker i over 40 land. Siden årtusenskiftet i 1999/2000 har selskapet tilbudt et bredt utvalg av dekk på nettet.
Gjennom et omfattende nettverk av monteringspartnere kan kundene sende sine nye dekk direkte til et profesjonelt monteringsverksted ved bestilling.
Contact info
Hedwig-Kohn-Straße 1, 31319 , Sehnde, Germany
- (0049) 51187988255
- dekkonline@delti.com
- dekkonline.com
2.0
Poor
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rask levering
19 October 2020
Good net page
Good net page, easy to navigate, very large choice in all price classes. Fast delivery on the day the tyres were promised. Good prices. I will order from this company again. Recommended!
Colin.
6 October 2020
Unprompted review
Rim does not fit the car
One of my old tires were leaking air, the tyres were near end of life so instead of trying to repair it I decided to order 4 new tyres.
The tyres arrived at the installation partner and where installed on the car. So far so good.
Two days later one of the new tyres were flat again. I returned to the installation partner, and they could now tell me that the problem was the rim, not the tyre, and that I should by a new rim.
I went back online and bought a new rim according to the car model by following the guide on the webside. The rim arrived at the partner and they put on the tyre. Then when they tried to put it on the car, it turns out that it does not fit although it has all the right dimensions. They advise me to contact dekkonline.com.
I contact dekkonline and they tell me that they will not take back a rim after it has been tried to put on the car!!! My question to them is then how would you know that it does not fit until you put it on the car, as long as I have ordered according to their process? It is my problem that the product I have ordered does not fit the car!!! And they suggest that I order a new rim at my own expense. Then I ask them how I can make sure that a new rim will fit the car, as long as the one I have ordered already have the right specs on the parameters you can choose on the site.
This basically leaves me with a car I can not drive, money spent on a rim that does not fit, and absolutely no support from dekkonline as to how they can help.
23 September 2020
Unprompted review
Reply from dekkonline.com
Dear Mr Gavlen,
Thank you for your review.
We wish to inform you that the guide on our website for ordering is not a guaranteed size. That is the recommendation we receive from the manufacturers. If you are uncertain about the size of rims or tires you need for your vehicle it is always advised to check your vehicle documents where you have all the information listed.
In addition we wish to inform you that if the tire has been mounted on the rim or has been attempted to be mounted on the car we unfortunately can not take it back as it is considered used.
Best regards,
Your dekkonline.com team.
After 10 days I received tire with…
After 10 days I received tire with wrong speed rating. Will not buy from you again
2 August 2020
Unprompted review
Reply from dekkonline.com
Dear Mr Majewski,
Thank you for your review.
Instead of the tires you ordered, we have delivered a tire with higher speed index, since the exact tire was not available. Remember that you can drive with tires with a higher load and speed index. The fitted tires must have at least the load and speed index specified in the vehicle's documents, higher values are permitted.
Best regards.
Your dekkonline.com team.
For lang leveringstid
28 June 2020
Unprompted review
billig Rask levering
24 June 2020
Unprompted review
Reply from dekkonline.com
Kjære Herr Brunn,
Takk for din anmeldelse.
Vi ønsker å informere deg at leveringstid er noe som vi er i kontakt med vår leverandør å prøver og prøver å løse med de.
Vi håper at dette blir ordnet snart slik at varene blir i kortere tid.
Med vennlig hilsen.
Ditt dekkonline.com team.
Rask levering 👍
18 June 2020
Unprompted review
wish I could give ZERO stars!
wish I could give ZERO stars!
Extremely long delivery time, 3 weeks and no delievered yet.
No reply from them.
Robot on phone..
Never again
11 June 2020
Unprompted review
Reply from dekkonline.com
Dear Mr Beck,
Thank you for your review.
We apologize for the delay in delivery of your items. This is something that we are working to fix with both our couriers and our warehouses.
Due to current high demand for summer season and issues that were caused due to COVID-19 it has caused a back log and delays with shipping.
Best regards,
Your dekkonline.com team.
Very slow shipping
Very slow shipping, still not get tires. Not recommend
3 June 2020
Unprompted review
Reply from dekkonline.com
Dear Mr Nutautas,
Thank you for your review.
We wish to inform you that we have sent you an email on the email address registered in your order with more details regarding the delivery of your order.
Best regards,
Your dekkonline.com team.
Order was processed correctly
Order was processed correctly - everything ok !
14 May 2020
Unprompted review
Great got everything I ordered in good…
Great got everything I ordered in good time.
13 May 2020
Unprompted review
Super service ,
10 May 2020
Unprompted review
Tar alt for lang tid bestilt 19.04 og…
Tar alt for lang tid bestilt 19.04 og levert 06.05.
6 May 2020
Unprompted review
Reply from dekkonline.com
God dag,
Takk for henvendelse,
Dekket ditt ankommet Norge 29.04. men på grunn av situasjonen med covid 19 og begresende ressurer ble bestillingen din forsinket. Vi kan tilby deg 5% rabatt på grunn av det.
A fresh set of Michelin Power Cup Evo…
A fresh set of Michelin Power Cup Evo arrived on my door, with a week «Corona delay»
23 April 2020
Unprompted review
Rask levering😀
17 March 2020
Unprompted review
I ordered tires 11.11.19 and still…
I ordered tires 11.11.19 and still haven`t got them! Try to contact many times,but without success. At least, i want to get my money back!
29 January 2020
Unprompted review
Reply from dekkonline.com
Kjære Kunde,
Takk for din anmeldelse og vi beklager for problemer som har oppstått med bestillingen.
Vi ber deg å vennligst sende oss ditt bestillingsnummeret slik at vi kan sjekke på status av bestillingen og forsendelsen.
Takk på forhånd.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.