DEGIRO Reviews 746

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Great company for investing with, either for capital growth or quarterly pay-outs. Keeps you informed and up-to-date. No complaints at all.

Rated 1 out of 5 stars

Really not great. There is absolutely no customer service. I can't withdraw money because it says 'insufficient funds' when there are funds, but there is no phone or even chat customer service availab... See more

Company replied

Rated 1 out of 5 stars

Lost my deposit again! This is the third time this has happened. i have sent the information for them to check, including the screen shot that prooves the money was sent. It also has the transfer numb... See more

Rated 5 out of 5 stars

The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors... See more

Company replied

Company details

  1. Finance Broker

Written by the company

DEGIRO is an online broker that serves both individual and professional investors. DEGIRO offers market access through a fast, high-performance online platform. DEGIRO is currently operating in 18 countries in Europe and is still expanding.


Contact info

3.8

Great

TrustScore 4 out of 5

746 reviews

5-star
4-star
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Rated 5 out of 5 stars

Good platform whilst fees remain low.

In my personal experience, customer service has been exemplary, as expected of a Dutch company.
Platform is easy to navigate and the offerings on products, across global markets, are exceptional.
Could be slightly more transparent on margin and negative equity fees.
From a UK investor perspective, would be highly competitive to add a stocks and shares ISA to the product offering, not sure if this is possible due to Dutch banking regulations.

10 April 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear David,

Thank you for your review and kind words! We appreciate your feedback and will take it into serious consideration.

Kind regards, DEGIRO

Rated 1 out of 5 stars

Missing deposit

They recently changed the bank account for deposits. My deposit isn't showing up in my balance, support taking their time to look into it, days from sending mails with proof to getting a reply, leaving my balance negative and racking up interest.

Have completely lost my trust. Will be contacting regulators soon, doesn't seem like they care much.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Intelligent Investors choice Broker.

This company charges low fee for longer term investors. Build your wealth brick by brick with this regulated broker with low leverage fee available.

11 April 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello, Thank you for positive review! Kind regards, DEGIRO

Rated 1 out of 5 stars

Poor Customer Service & Huge Withdrawal Delays

Used to be a great broker with low fees, now it is clearly shown up by competition and has large delays in withdrawals (2 weeks and waiting).

Fees are now higher than in mobile competitors.

Customer service is shocking, no apology or explanation for a withdrawal taking 10 days (and still waiting). This is shocking and has resulted in me missing the UK 23/24 tax deadline.

Platform is clunky with poor offerings versus competitors

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Easy to operate & good value

I had not traded for a while, but found appropriate guidance in the help. Then it was easy to place my order.

4 April 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Mike,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Rated 5 out of 5 stars

Easy and Logical to use

Nice and easy to use! Good interface without too much going on to distract you. Well presented information and analysis and decent fees too compared to other platforms I've used

2 April 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

We are glad to read about your experience, James! We work hard to continuously provide quality services. Furthermore, we are working on improvements whenever possible.

Kind regards, DEGIRO

Rated 5 out of 5 stars

Quick

Quick, easy, cheap need I say more :-)

27 March 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello, thank you for the 5-star review. We greatly appreciate it! Kind regards, DEGIRO

Rated 5 out of 5 stars

Excellent trading platform

Nice interface. Easy to use and invest. Transparent fees.

I've been investing for years in international markets with very small fees

21 March 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Ernie,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Rated 4 out of 5 stars

Very easy to use stock trading website

Very easy to use stock trading website. Gave 4 stars instead of 5 because the cost of buying US stocks has recently risen from £0.45 to £1.72. Still good value though.

8 March 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Mark,

Thank you for your review! We appreciate your feedback and will take it into serious consideration.

Kind regards, DEGIRO

Rated 4 out of 5 stars

Great platform and very easy to use

Great platform and very easy to use. Really happy at the moment.
it would be nice to see better reporting options such as performance in % since opening, YTD, etc
If one day that is available, i will give 5 stars.

6 March 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Dear Toki,

Thank you for your review! We appreciate your feedback and will take it into serious consideration.

Kind regards, DEGIRO

Rated 5 out of 5 stars

Easy to use especially for someone…

Easy to use especially for someone joining trading for the first time. The app is always working and transaction fees are low.

5 March 2024
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hi Lewis,

Thank you for the positive review. We greatly appreciate it!

Kind regards, DEGIRO

Rated 5 out of 5 stars

Fees are decently low and transparent

Fees are decently low and transparent, the interface is user-friendly, clear, and transparent, customer service works really well. Overall this is my broker of choice for ETFs.

1 March 2024
Unprompted review
Rated 4 out of 5 stars

Excellent platform for trading FTSE…

Excellent platform for trading FTSE stocks and the fees are low, here at Degiro, you have plenty of other options to trade other European markets, the execution is fast and pay out is quick and without any fuss, some smiple test questions are ask to give you some awareness of the risks that are involved with financial instruments.

20 February 2024
Unprompted review

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