I ordered a leather back case for iphone and a matching magsafe wallet. The wallet has sharp edges and is not made of the same leather as the case which makes it much less tactile. The advertising i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The phone cases are great quality. Best phone cases in terms of material, hold-up, and style. They're incredibly sleek and offer cool colours. My only beef with this company is that they charge duties... See more
I discovered the brand on social media and I'm delighted. I ordered two cases for my iPhone and I'm thrilled with the quality and the after-sales service, which helped me with a minor issue regarding... See more
When I ordered my case 10 days ago, I was not aware that I was ordering from somewhere overseas. This information should be a little more transparent as I wanted a cover, quickly. However, the... See more
Company details
Written by the company
DECODED is a Rotterdam based lifestyle tech accessory brand founded in 2009. Focused on aesthetics, functionality and quality. Our origins lie in the fashion industry, where we initially focused on creating stylish messenger bags and backpacks. Today, we've extended our signature aesthetic to a range of high-end tech accessories, with a specialization in premium iPhone cases. Everything we design revolves around a modern lifestyle, creating smart solutions to protect and seamlessly charge your mobile devices. Whether you're working from home, commuting or traveling, we enable a more sustainable and stylish journey through life. Quality is at the heart of what we do. All our accessories go through rigorous testing to meet stringent industry standards—including drop, camera, wireless, and Apple Pay tests—to ensure optimal performance and protection. We're passionate about getting the details right, so your device stays safe, functional, and always stylish. At DECODED, we source our materials from globally renowned suppliers and tanneries who share the same unwavering commitment to sustainability. Some of our Key International Partners include Ecco leather, Nike Grind & YKK. At DECODED, we don’t believe you should have to choose between sustainability, quality, and good design. With us, you get all three.
Contact info
Kolenbranderstraat 28, 2984AT, Ridderkerk, Netherlands
- 0180487181
- support@decodedgear.com
- decodedgear.com
4.0
Great
1K reviews
Replied to 25% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Can recommend
Very quick delivery and high quality product that fully satisfied my expectations. Also at great prices. I purchased a leather case for my Apple Pencil.
19 January 2026
Bought a Burgundy iPhone 17 pro case…
Bought a Burgundy iPhone 17 pro case which wore down within two weeks. Customer service handled the issue swiftly. A new one was sent but after a few days of light use, same problem. Conclusion: very poor quality casing.
22 January 2026
Unprompted review
I like my new case but am unhappy about the "hidden" tariff fees
I ordered a new iPhone 16 Pro case from Decoded not realizing it was shipping from Europe. I later returned to read the page for the item on their website and there it was...the small print regarding tariffs that "may be" added to the cost of the item. The case arrived in good time but no import duties were charged until, one MONTH later FedEx notified me that I owed them another 45 dollars for tariff and customs fees. This seemed rather steep given the item was 60 dollars. While I like the case, had the additional tariffs been clearly noted on their website I probably would not have ordered it. While Trump's tariff wars are clearly to blame, being paid by the consumer despite his assertions otherwise, Decoded should have made things clearer - they did not!
21 January 2026
Unprompted review
Reply from DECODED
Dear Lizabeth,
Thank you for sharing your experience. We understand how frustrating it is to receive unexpected import and customs charges after delivery, especially when they arrive weeks later.
Our products are shipped from the Netherlands, and while we offer free shipping, import duties and customs fees are determined by local authorities and collected directly by FedEx. These charges are outside our control and are not received by us. At the time of your order, this information was noted on our website, including on the product page. That said, we regret that this wasn’t clear enough beforehand.
Your feedback is taken seriously, and we try to improve visibility of information that international orders may incur additional duties. We’re glad to hear you’re happy with the case itself and appreciate you taking the time to share your feedback.
Kind regards,
Mathijs | DECODED
This is a cleverly designed iPhone…
This is a cleverly designed iPhone wallet. And the concept of making the case enclosing the iPhone separable from the wallet cover is brilliant. Unfortunately, the connection between the enclosing case and the wallet itself is not secure and, if one holds onto the wallet without also securing the enclosing case, the iPhone falls to the ground, depending on the height, possibly hard. Don't rely on this case to protect your iPhone.
12 January 2026
Great product and lovely leather
Great product and lovely leather, nice to find a colour that wasn’t black or brown. Seems v well made. Fast delivery to UK.
12 January 2026
A good overall experience
Price was fair. Delivery was prompt. The case has beautiful form, fit and function.
12 January 2026
Dj Mobiel
Dj Mobiel, left the following 1 star review for the product Silicone Case | Transparent | AirPods Pro 3 |
Silicone Case does not stay on the Airpods Pro 3 lid
25 November 2025
Reply from DECODED
Dear DJ,
We’re sorry to hear that the silicone case doesn’t seem to be functioning properly. We’d be happy to work with you to find a solution.
Could you please contact us via support@decoded.nl? We’ll be happy to assist you further there.
We look forward to your email. Thank you in advance!
Kind regards,
Mathijs | DECODED
DECODED messes up U.S. mailing addresses
DECODED sent an invoice to me stating my correct shipping address then sent a note stating they shipped the case to NOT that address. They haven’t responded to my 2nd note about incorrect shipping address. The first was to let me know the email was not monitored by a person. And now they send me this How Did We Do email. I’d give it an F.
8 January 2026
It's a great product
It's a great product. Specifically, the magnet.
My partner placed the phone on top of the car when he was need to zip his jacket. He sits in the car, and drove away. The phone was still on the top of the car, when he reached his destination.
The product cost much more, than expected, on the end. Taxes, shipping and duty. $35 CA just a duty😒, but it worth it.
8 January 2026
No free shipping because you pay customs fees
If you live in the United States, this is an international transaction and there is no free shipping since the company passes on the customs fees of $54.00 to the you, the customer. Complete rip off! Very regretful purchase!
6 January 2026
Reply from DECODED
Dear LuAnn,
Thank you for your feedback. We understand that unexpected FedEx charges are frustrating and apologize for the inconvenience.
As stated on multiple sections on our website, import duties and customs fees for international shipments are determined by local authorities and charged directly by the courier. Unfortunately, these fees are outside of our control and are the responsibility of the recipient.
We aim to communicate this as clearly as possible and we’re sorry that you did not come across this information during the purchasing process.
I hope this helps clarify the situation. Please feel free to contact us if you have any questions via support@decoded.nl
Kind regards,
Mathijs | DECODED
The phone case fits perfectly on my phone
Solid Clay color chosen for my sage iPhone 17. Great color match with the phone.
8 January 2026
Reply from DECODED
Dear Sin,
According to the track & trace, the package has succesfully been delivered last Friday January 16th at 14.34PM.
Due to poor weather conditions during the period of your order, some delays occurred with the carriers in delivering parcels. This is something we have little control over and is considered force majeure for both us and the carrier. I understand that it’s frustrating to have had to wait so long for your package, and I hope for a bit of understanding.
In any case, I hope you’re happy with your new case and wish you lots of enjoyment with it!
Kind regards,
Mathijs | DECODED
High quality phone case
High quality phone case. The delivery came well packaged and relatively in good time. I really love the design and feel of the case and it’s very premium! It was also one of the only cases I found that cover the camera (Iphone 17promax model) and don’t look tacky or cheap. Highly recommended for premium classic cases !
16 December 2025
Disappointing durability for a €50 case
The case looks great out of the box. After only three weeks of normal use, the leather started wearing off at the edges. Now, after three months, it looks like it’s been through years of heavy abuse. I work in an office environment and handle my phone with care, it’s either in my pocket, on my desk, or in my hand. So this level of degradation is completely unacceptable for a premium product.
13 January 2026
Unprompted review
Good quality
It has amazing quality, it doesn’t feel cheap at all and has resistance. It feels like thick leather and it’s very hard to take off which is really good when you drop your phone or anything. It worth the money I can tell it will last me for YEARS. It has a sleek lol as well and very aesthetic.
5 January 2026
I am very happy & satisfied with decoded !
For years, I used genuine Apple cases. They would get damaged for the slightest reason, often in less than a month. Your cases are significantly more durable; in addition, they are very tasteful and elegant.
Furthermore, I needed to ask a question and request some help, and your response was immediate and truly helpful.
Based on all of the above, I am very satisfied.
Thank you very much!
5 January 2026
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