Dears Pharmacy & Travel Clinic  Reviews 

466
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their outstanding motivation, knowledge, and supportive approach, making them feel understood and cared for. Many appreciate the personalized attention, with staff remembering names and details, creating a friendly and comfortable atmosphere. Reviewers consistently praise the professionalism and helpfulness of the team, noting their ability to provide clear advice and efficient service. However, some people were dissatisfied with aspects of the service, experiencing issues with prescription readiness and unexpected closures of collection points. There were also instances where customers felt a lack of customer care, with some reporting rude staff interactions or problems with ear cleaning services. Additionally, a few people mentioned concerns about missing prescription items and a perceived lack of accountability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, care, and... See more

Service

Customers had ambiguous experiences with service, with many praising the excellent, timely, and brilliant... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent, prompt, and... See more

Product

Consumers find product experiences to be ambiguous, with some reporting positive outcomes such as receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren is an outstanding weight‑loss consultant at Leslie. Her expertise is matched by the way she supports you every step of the way — her advice is clear, practical, and genuinely tailored to wha... See more

Company replied

Rated 5 out of 5 stars

I’m a recovering heroin addict where we as usually judged and treated differently in previous pharmacy’s, everybody has been lovely but above all ISOBELL has been amazing! She makes it feel like a sma... See more

Rated 5 out of 5 stars

Lauren the pharmacist at Dears pharmacy in Leslie fife is an absolute asset. She is so knowledgeable about the weight loss injection Mounjaro. I was so sceptical starting this weight loss journey. But... See more

Rated 5 out of 5 stars

Chris at Ayr Road Newton Mearns Travel Clinic was totally professional, friendly , provided great advice re my trip to Japan and sorted out my Flu Vaccine at the same time. I will definitely return... See more

Company replied


Company details

  1. Pharmacy
  2. Travel Clinic

Written by the company

A group of pharmacies operating across Dundee, Glasgow, Edinburgh & Fife, Providing a range of services including Travel Clinics, Children’s Vaccinations, Diagnostic & Private Pharmacy Services to support the health & well-being of the communities we serve.


Contact info

4.1

Great

TrustScore 4 out of 5

466 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(466)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Microsuction appointment

I attended an appointment for earwax microsuction, as my ears felt a bit blocked and full and I was convinced they needed a good clean out. Ashley carried out a consultation with me, and upon finding no earwax actually inside my ears, she issued a refund. She was very professional and also friendly and easy to chat to. Would definitely return to the pharmacy again for any other issues. The lady who helped me on reception was also lovely (didn't get her name).

11 January 2023
Unprompted review
Rated 1 out of 5 stars

No compassion . Incompetent

Every time I try to get my repeat prescription there is a problem. Its like an encyclopaedia of errors including giving me another person with completely different names bag of medicines. They couldnt give a crap that I gave to go without my meds because they run out.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Private Blood Test

I had to go there for a private blood test and the service was great. Danielle the phlebotomist was so very kind and friendly and even though I couldn’t get my blood taken that day due to being dehydrated/cold I was asked to come back the next morning free of charge! Would 100% recommend getting these private bloods done at Dears! A simpler option to private hospitals.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Blood test appointment

I had reason to book a private blood test via an online company and their suggestion of a local place to have this carried out was Dears Dunfermline. The whole process was really easy. Ashley took the blood sample and was lovely. I actually had no idea there was so many services available at the branch and a really nice consultation room area away from the front shop.

7 December 2022
Unprompted review
Rated 5 out of 5 stars

Alex ferguson

Alex ferguson, Head pharmacy I think, he was great,very patient,very sympathy to what I was going through, had ear infection,couldn't get doctors appointment, drained ear,gave antibiotics,then fallow up appointment,

19 November 2022
Unprompted review
Rated 5 out of 5 stars

Dears Pharmacy Wax Removal

I had an appointment today with Jessica to have wax removed from my ears as my GP no longer offers this service. I was very pleased with the results. Jessica was a lovely girl and put me at ease. The micro suction removed all the wax and I feel much better

19 November 2022
Unprompted review
Rated 5 out of 5 stars

5* for travel clinic

My husband and I had a travel consultation and vaccination for our honeymoon with Lauren A in Markinch.
Lauren was so knowledgable and put me so at ease as I’m not great with needles.
She made the process so easy and we wouldn’t hesitate to recommend them in the future.

12 November 2022
Unprompted review
Rated 5 out of 5 stars

I can hear again!

I had been experiencing hearing loss, pain and pressure in my ears due to bad ear wax build up and when I found out about GPs no longer doing syringing and other places booked up weeks in advance, I was feeling at a loss about what to do! I came across Dears in Dunfermline who had immediate appointments and I'm so glad - Jessica worked wonders with the micro-suction and was a joy to deal with. She was patient, knowledgeable and very friendly. After 2 appointments, 3 days apart, my ears are clear and I can hear! I won't hesitate to go back if I experience problems again.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Telephoned Dears Dunfermline pharmacy to enquire about a flu jab and they were very helpful. Friendly staff and excellent service from this pharmacy.

24 October 2022
Unprompted review
Rated 3 out of 5 stars

Good

My experience so far with the pharmacy has been awesome.I got exactly what i ordered and it was delivered on time.

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Well done Dear's

After weeks of poor hearing I was booked in with Danielle for micro ear wax removal. I was treated with courtesy and professionalism. Danielle was charming and helpful and I would definitely recommend the pharmacy in Dunfermline to anyone who is suffering from poor hearing.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Sarah in your Burntisland was excellent…

Sarah in your Burntisland was excellent with my elderly mother who visited to have her ears cleaned out. My mother was very anxious about the appointment since she'd previously had a perforated eardrum but Sarah was very reassuring and put her mind at ease.

16 August 2022
Unprompted review

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