Easy website to use, Whitewall was the only firm I could find that could print a photo on a 65 inch x 36 inch matte canvas, let alone, provide a frame that I liked. Technical help was available in a t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.
Ihre Zufriedenheit liegt uns am Herzen!
Unsere WhiteWall Zufriedenheitsgarantie
Contact info
Europaallee 59, 50226, Frechen, Germany
- +49 30 22 38 14 62
- info@whitewall.com
- de.whitewall.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied
Ordering is relatively simple if you know something about image resolution, and output sharpening. The print quality was very good, but I didn't expect to see a small area of gloss differential in the ordered direct print on dibond. In the future I will make certain there are no areas of my uploaded image that don't require that some ink be laid down everywhere to eliminate this problem. Packaging was excellent and the order arrived ahead of schedule. I will be placing more orders with Whatewall.
Best Print Quality of any Service
The quality of the finished print is outstanding. Using Photoshop to refine the final adjustment produced and amazing image. I have used Whitewall service for several years, never been disappointed
The image looks amazing
The image looks amazing. Working you through email prior helped guarantee the out come would be what I wanted. The product itself has a perfect finish.
Was a bit concerned as the package was pretty well destroyed in one corner and wet but fortunately the picture was unaffected
Easy to order
Easy to order. Smooth delivery and my client enjoyed the print
Great experience!
Recommendation for size based on resolution was great. Item is exactly what we wanted and it was delivered quickly and in perfect condition.
My print was excellently produced.
The print was beautiful, as described, and arrived on time.
The print quality was impeccabble1
The print quality on brushed aluminum was impeccable!
Excellent experience
Arrived very quickly and was beautifully printed. The packaging was substantial and kept the print in perfect condition.
Incredible service and product always…
Incredible service and product always exceeds my expectations.
Superb quality and service
Superb quality and service - will definitely use again..
Nice but the picture is not as clear as…
Nice but the picture is not as clear as it was when I ordered it on the website.

Reply from WhiteWall
Customer service was excellent
Customer service was excellent. The client was very happy with the photo.
Quality of the print itself is A+ - 1 imperfection
Quality of the print itself is A+. Shipping was faster than expected. Docked a star because there was an imperfection in my print, like a “dent” and crease line.
Beautiful prints and quick turn around
Beautiful prints and quick turn around. I will use no other Lab.
Prints came back looking exactly as I…
Prints came back looking exactly as I hoped and vey quickly. Can’t ask for more than that.
A great first time experience.
Images and framing (where applicable) were exactly what I was seeking, Delivery was on time. No problems with the order throughout the process, Thank you WhiteWall, it was a great experience from start to finish!
I’ve already explained it in my message…
I’ve already explained it in my message to customer service , and never heard back . For starters you sent my first picture and it arrived in 3 days after I ordered it, like you knew I was going to order it again and it arrived broken , seems you intentionally broke it , because I’ve had 6 pictures from yall in the past with no problems , but it’s seems suspicious that it was such a quick turnaround because I upgraded since I wanted metallic pearl but the ONLY difference was , it was darker . THATS IT…Darker! Nothing really noticeably different. So I paid an extra $160.00 more for a 37” picture. The upgrade metallic pearl just didn’t have the 3D look or slickrock appeal that provides a distinct pearlscent high gloss metallic finish , because I know what they look like very much. Because I have 3 of them! So customer service , I guess just decides to just blow it off since it’s Friday and no big deal , it’s the weekend coming up. I just can’t believe you guys treat repeating customers like me that way I’ve been spending a lot of money at your company over the past 9 years .

Reply from WhiteWall
The quality of the print blew my mind
The quality of the print blew my mind. I’ve never experienced such precision and attention to detail. The print was expertly packed and protected. I will forever only order from WhiteWall from now on. You get the best customer service and the best lab technicians. You simply can’t go wrong by choosing to have your work of art printed by the best in the business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







