Easy website to use, Whitewall was the only firm I could find that could print a photo on a 65 inch x 36 inch matte canvas, let alone, provide a frame that I liked. Technical help was available in a t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently received an order that was damaged by UPS during shipping. A full boot stomp on the Fragile label bent the mounting frame and metal print. Though not a WhiteWall issue, customer service imm... See more
I researched companies that would print custom large canvases last year and found WhiteWall. I planned on ordering after my trip to South Africa this year. I ordered two large, custom canvases in fl... See more
I ordered the sample pack to evaluate for a future project. The pack arrived quickly, and contained examples of available printing and covers. The quality is excellent, and I will be ordering a coff... See more
Company details
Written by the company
WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.
Ihre Zufriedenheit liegt uns am Herzen!
Unsere WhiteWall Zufriedenheitsgarantie
Ihre Zufriedenheit liegt uns sehr am Herzen. Darum bitten wir Sie, uns umgehend zu kontaktieren, sobald etwas nicht Ihren Erwartungen entspricht. Gemeinsam werden wir eine Lösung für Ihr Anliegen finden – durch eine erneute Anfertigung des Produktes oder in Form einer Kompensation. Wir streben danach, unsere Leistung mit Ihrem Feedback kontinuierlich zu verbessern und Ihre Zufriedenheit auch in Zukunft sicherzustellen.
Bitte senden Sie uns nach Erhalt der Ware innerhalb von zwei Wochen eine E-Mail an info@whitewall.com. Darin nennen Sie unter dem Betreff „Zufriedenheitsgarantie“ die Auftragsnummer sowie eine genaue Beschreibung des von Ihnen aufgezeigten Mangels. Bitte ergänzen Sie diese E-Mail um mindestens zwei aussagekräftige Fotos, damit eine erste qualifizierte Bewertung möglich ist.
Gemeinsam mit unserem Qualitätsmanagement werden wir Ihren Fall analysieren, um unserem hohen Qualitätsanspruch auch weiterhin gerecht zu werden. Unser Kundenservice wird sich anschließend mit Ihnen in Verbindung setzen und schnellstmöglich eine Lösung finden.
Contact info
Europaallee 59, 50226, Frechen, Germany
- +49 30 22 38 14 62
- info@whitewall.com
- de.whitewall.com
4.6
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Top notch production
Top notch production. Came fast and protected quite well. Worth the money.
15 May 2026
Unprompted review
Fantastic job as usual from the…
Fantastic job as usual from the whitewall team. Exceeded my expectations and delivery was faster than many US based companies.
11 May 2026
Unprompted review
Ordering was simple
Ordering was simple
The order was processed quickly and shipped the next day
We were pleased with the results. The picture in the acrylic frame looked great
6 May 2026
Unprompted review
I received the photo on acrylic and was…
I received the photo on acrylic and was absolutely shocked by how beautiful it turned out.
15 May 2026
Unprompted review
Exceptional workmanship and service
Exceptional workmanship and service. I am always so excited to open my packages from WhiteWall, like Christmas morning for me. They take such care in how the wrap for shipping to assure no damage. Customer for life.
23 April 2026
Unprompted review
Good quality with many options and fast…
Good quality with many options and fast delivery
16 May 2026
Unprompted review
im happy with my purchase
im happy with my purchase, the shipping and expediting were great, im just curious if there is anything a professional would have told me to do different, like a “submit for advice” before purchasing button…
16 May 2026
Unprompted review
L’impression de la photo est ressortit…
L’impression de la photo est ressortit dans une qualité de fou on adore ! Toi du top des professionnels de l’impression photo ! 💪🏻
14 May 2026
Unprompted review
Love my framed images!
The website was easy to navigate and great to show your image as it would be an actuality and as well as in a room setting. It was easy to choose a frame and go through the ordering process. I had three large images framed, and they arrived just as I thought they would and so beautiful. The frame is nice and well built and feels like it will last for a long time. I highly recommend Whitehall!
11 May 2026
Unprompted review
False Advertising!
I rec'd an email from them on May 12, 2026, with an offer of a $50.00 gift card if I spent $200.00 which I did. When I contacted them the next day, I was told that they were not honoring any of those. So, I was lied too in order for me to spend more money and then ripped off by not getting the $50. gift card as promised.
12 May 2026
Unprompted review
Reply from WhiteWall
Dear Customer,
Thank you for your review. We are sorry to hear that you are not satisfied with our service.
As explained by our customer service team, we did not offer gift cards in exchange for completing surveys at that time.
Last month, we contacted you and asked you to forward the email you received so that we could investigate the matter further. Unfortunately, we have not yet received a response.
Please do not hesitate to get back to us. We would be happy to look into this issue and work towards a resolution.
Sincerely,
Your WhiteWall Customer Service Team
Art-quality print
The print looks phenomenal and was delivered in an extremely secure fashion. I will likely purchase again and am so happy I took the leap and ordered from this company.
15 May 2026
Unprompted review
The quality of the print was…
The quality of the print was exceptional. I've already ordered more.
12 May 2026
Unprompted review
Whitewall - Great Experience
Items were delivered quickly and accurately. I've been using this company for a number of years now and I'm always happy with my prints and the expediency in their delivery. I would highly recommend
8 May 2026
Unprompted review
Wonderful!
The process was easy to follow. Shipping was fast and the product is perfect!
8 May 2026
Unprompted review
Beautiful results...
The acrylic mounted photo was just drop dead gorgeous. The color quality and clarity of the preserved photo was beautiful. Lots of compliments! My order was very quickly processed and delivered!
I've used Whitewall once before and was very pleased and will continue to use them in the future!
8 May 2026
Unprompted review
Love the quality and delivery time met…
Love the quality and delivery time met expectations.
10 May 2026
Unprompted review
Black and white prints not very good
Black and white prints not very good - definitely poor value.
8 May 2026
Unprompted review
Reply from WhiteWall
Dear Customer,
Thank you for your review. We are sorry to hear that you are not fully satisfied with your black-and-white prints.
Please do not hesitate to contact our customer service team (info@whitewall.com) with pictures of your prints taken in natural daylight and on a neutral background, so that we can review the issue together and find a suitable solution in line with our satisfaction guarantee.
Sincerely,
Your WhiteWall Customer Service Team
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