Excellent customer service from Hudson Reed. A special thank you to Angela, who was always extremely helpful, professional and quick to respond. She handled my requests very fairly and was exception... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole experience with Hudson Reed has been outstanding. In addition, I ended up talking to the customer support because I ordered the wrong item and I was blown away by how friendly and how cust... See more
Company replied
I have now fitted out three bathrooms in Germany with products from Hudson Reed and everything was perfect. Really great quality products at a very reasonable price. Customer support was second to n... See more
Company replied
Good info about products online, so we ordered. Then a problem occured and we called the given Phone number, where Ms Angela replied competently and friendly. The product was delivered without damag... See more
Company replied
Company details
- Bathroom Supply Store
- Bathroom Remodeler
- Boiler and Heating Service
- Interior Designer
- Plumber
- Radiator Shop
Written by the company
Hudson Reed Deutschland bietet ein umfangreiches Sortiment von eigenen Designer Produkten im Bereich Heizung, Badezimmer und Beleuchtung, die exklusiv Online verkauft werden. In unserem Shop finden Sie unter anderem stilvolle Heizkörper, diverse Duschsysteme und Armaturen, hochwertige Badkeramik und Accessoires – im modernen sowie nostalgischen Stil. Mit langjähriger Erfahrung in Europa und einer Präsenz auf dem deutschen Markt seit 2005 legen wir großen Wert auf die Meinungen unserer Kunden. Hudson Reed bietet Ihnen High-End Produkte zu wettbewerbsfähigen Preisen und eine dedizierte, persönliche Kundenbetreuung.
Hudson Reed
Written by the company
- Schnäppchen der Woche
- Schauen Sie bei uns vorbei und entdecken Sie weitere Reduzierengen - und dies jede Woche aufs Neue! Nur solange der Vorrat reicht.
Kostenlose Lieferung
Ab einem Einkaufswert von 500EUR
Kostenfreie Lieferung ab einem Warenwert von 500EUR direkt zu Ihnen nach Hause.
Contact info
4.8
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have received everything I’ve ordered…
I have received everything I’ve ordered fast. The customer service is really helpful and called me before shipping the order to confirm the items. After sales is also great - one of the pieces I’ve bough had a stain and they simply just shipped a new one. I’m very satisfied!
25 June 2023
Reply from Hudson Reed DE
Dear Isabel,
Thank you for your fantastic feedback. We are glad to hear that you have received your order quickly and experienced great customer service.
Kindest regards,
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Mr Hasleder,
many thanks for your review and we are glad that you ar ehappy with your completed bathroom.
Kind regards
Your Hudson Reed Team
Service is excellent and the product is…
Service is excellent and the product is incredibly beautiful and you can feel the quality and craftsmanship as compared to other non-brands.
31 May 2023
Reply from Hudson Reed DE
Dear Mr Alvarez,
It is nice to hear that you are happy with our customer services and also that you like your ordered product so much. Many thanks for your excellent review.
Kind regards
Your Hudson Reed Team
The User Manual was catastrophic!!!!!
The User Manual was catastrophic!!!!!
Images do Not Match the parts whatsoever!!!! Horrible , Would Not recommend!!!!
19 March 2023
Reply from Hudson Reed DE
Dear Mr Lechner,
thank you for your feedback. We are very sorry to hear that you are having problems with the installation of your product. We will contact you in regards to this to offer you some assistance with your problem.
Kind Regards
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Guenther,
Thank you for your great review! We are glad you have received good excellent customer service.
Kindest regards,
Your Hudson Reed Team
Perfect delivery!
30 April 2023
Reply from Hudson Reed DE
Dear Ferdinand,
Thank you for your great feedback!
Kindest regards,
Your Hudson Reed Team
Spare parts
Excellent customer service with regard to spare parts! Also prompt and friendly communication. Thank you!
6 May 2023
Unprompted review
Reply from Hudson Reed DE
Dear customer,
thank you so much for your fantastic feedback! We are very happy to learn that you have experienced an excellent customer service and that the communication was prompt and friendly. We are happy that we could assist you in regards to the spare parts.
Kind Regards
Your Hudson Reed Team
Wonderful
Wonderful, we are glad to have found the radiators. They fill our house with attention to detail. The order and delivery was very fast and good. The supplier has contacted us and agreed when he can deliver. Thank you for your great offer.
30 March 2023
Reply from Hudson Reed DE
Dear Mr Wetzel,
thank you so much for your brilliant feedback! We are delighted to hear that you are happy with the radiators you have purchased and that everything went well with the delivery too.
Kind Regards
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Mr Schenk,
thank you for your feedback. We are happy to hear that you have experienced a percfect eCommerce.
Kind Regards
Your Hudson Reed Team
fast and good info / information by…
fast and good info / information by mail.
Fast delivery to Austria! Unfortunately, I haven't unpacked the item yet, because I wasn't at home yet, (on site)
13 March 2023
Reply from Hudson Reed DE
Dear Bernhard,
Thank you for your great feedback. We are delighted that you have received good and fast information as well as a quick delivery.
Kindest regards,
Your Hudson Reed Team
very fast and uncomplicated delivery
very fast and uncomplicated delivery! Information and concerns are forwarded and processed quickly. terrific!!!!
23 March 2023
Reply from Hudson Reed DE
Dear Mrs Steinberger,
thank you very much for your fantastic feedback! We are very happy to hear that your order was delivered fast and that everything was processed quickly for you
Kind Regards
Your Hudson Reed Team
Awesome customer care
Got immediate response after having received a broken bathroom sink. I received a double packed replacement.
20 March 2023
Reply from Hudson Reed DE
Dear Jörg,
Thank you for your great feedback! We are delighted that you received the replacement in good condition.
With kindest regards,
Your Hudson Reed Team
Good quality for fair prices
Good quality for fair prices. After the Brexit there are requests from the customs while before it was a little easier. Overall highly recommended ++++
7 February 2023
Reply from Hudson Reed DE
Dear Mr Angelucci,
thank you for your feedback. We are pleased to hear that you are happy with the quality of the product and that you would also recommend us.
Kind Regards
Your Hudson Reed Team
I am very happy with the delivery
I am very happy with the delivery. My postage was originated outside of EU which instantly made me think about taxes. However, there was not a single problem with it. It was delivered quick and easy. Will be ordering more for our second bathroom.
8 February 2023
Reply from Hudson Reed DE
Dear Svetlana,
thank you for your fantastic feedback! We are pleased to hear that you are very happy with your delivery and that you didn't experience any problems with it. We are already looking forward to your next order with us!
Kind Regards
Your Hudson Reed Team
Excellent service and support
1 February 2023
Reply from Hudson Reed DE
Dear Michael,
Thank you for your great feedback! We are delighted that you have received excellent service and support.
Kindest regards,
Your Hudson Reed Team
Great Service
Great Service. Spare parts will be delivered quickly. That is how after sales should be. Thank you!
5 February 2023
Reply from Hudson Reed DE
Dear Customer,
Thank you very much for your great feedback! We are delighted that you have had a great after sales experience and are happy with the service we provide.
Kindest regards,
Your Hudson Reed Team
Reply from Hudson Reed DE
Dear Elisabeth,
Thank you for your good review and feedback. We are sorry to hear that you did not find the assembly easy but are delighted that you are satisfied with the great look.
Kindest regards,
Your Hudson Reed Team
Good comunication
I needed more information about the products and phoned. Thanks for the excellent customer service, for the patience and kindness you had for me!
15 December 2022
Reply from Hudson Reed DE
Dear Martina,
Thank you very much for your excellent feedback! We are delighted that you have received very good customer service and all the information needed.
Kindest regards,
Your Hudson Reed Team
Fast, nice and in time
Fast, easy to order, great, nice and in-time communication. All well!
29 November 2022
Reply from Hudson Reed DE
Dear Mr Cash,
thank you for your great feedback! We are very happy to learn that you have experienced good communication and that the order process was easy and fast.
Kind Regards
Your Hudson Reed Team
Reply from Hudson Reed DE
Sehr geehre Frau Keck,
Wir freuen uns, dass alles top war, und bedanken uns für Ihre tolle Bewertung!
Mit freundlichen Grüßen,
Ihr Hudson Reed Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.