David Nieper Reviews 524

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabrics and construction, with many items lasting for years. The service is frequently highlighted as friendly, efficient, and helpful, with staff going out of their way to assist. People also appreciate the reliable and beautifully presented delivery service. A few other people also felt that the coloring of some items was not as expected, with "white" sometimes appearing cream or yellow. Additionally, some customers experienced delays in receiving their orders due to fabric availability or issues with international shipping.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the high quality... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the very good to... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the company for its... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and efficient... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being charming,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attentive service. Any delays are always reported by a personal phone call from customer services. Always delivered wrapped in tissue and in a white box. The clothes themselves are beautifully made... See more

Rated 5 out of 5 stars

I Cannot rate this company highly enough. They manage to combine old fashioned very personal service, whilst being totally professional with a very quick turnround . I have ordered quite a few thing... See more

Rated 5 out of 5 stars

Clothing from this company is always well made and I especially like to support Uk companies where items are ethically produced. The service is friendly and efficient and items are carefully packed an... See more

Rated 5 out of 5 stars

Your clothes are tastefully made, the materials are lovely and they wash very well. Whenever I ring your office I am always greeted by your very courteous ladies, they are calm and offer practica... See more


Company details

  1. Clothing Store

Written by the company

Luxury classic clothing for women over 50, luxury ladies' nightwear, travelwear and knitwear. Exclusively Made in England by David Nieper


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Colour not as expected

I bought my top to go with some white trousers for a special occasion. The ‘white’ in my top is not white but verging on cream/yellow - enough to not be able to wear it with white trousers - as in displayed in your catalogue. I love turquoise and white but was really disappointed as colouring was not as expected. Bought for event 26/07/25 and unfortunately not looked at prior so assuming too late to complain/return as purchased a few weeks ago.

26 July 2025
Unprompted review
David Nieper logo

Reply from David Nieper

I am so sorry that your orde was not as expected. We offer a 90 day returns policy so please return your order and we will promptly refund or exchange. Alternatively, please call us on 01773 836000 if you prefer to have a chat about it. Best wishes, Amanda.

Rated 2 out of 5 stars

Strange

I recently bought a top for my mother, but strangely, their data got mixed up and my mother was sent an email about it. Concerned at this data breach, I messaged them but they seemed to think that it was somehow my fault. They even accidently copied me in on anminternal email. I lost confidence in them after that.

4 July 2025
Unprompted review
David Nieper logo

Reply from David Nieper

I have tried to contact you regarding this issue and am disappointed that you have been unable to reply to me directly. I am so sorry that your mother received an email regarding delivery which spoilt the surprise. We have stringent systems in place to ensure data is secure and this error was not due to a data breach. Once again, I ask you to contact me on 01773 836000 or by email at customer.services@davidnieper.co.uk. Yours sincerley, Amanda Wain.

Rated 3 out of 5 stars

The dress was beautiful but

The dress was beautiful, lovely colours but too short. I have since bought new underskirts to be able to wear it but would still have preferred it an inch or two longer.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

I am still waiting for my garment

I am still waiting for my garment, which was intended to be a birthday present, and taken away on holiday with me (both these dates have passed). I did receive a call advising me that you were still awaiting delivery of the fabric. I appreciate the call, but am still disappointed.

3 August 2025
Unprompted review
David Nieper logo

Reply from David Nieper

I am really sorry that you haven't received your order. I have sent a message, via Trustpilot, asking for your details so that we can contact you to find out what has happened. In the meantime, if you see this response, please call us on 01773 836000 so that we can investigate. With kind regards, Amanda.

Rated 5 out of 5 stars

Best customer care

I ordered an item in the sale in the wrong size. I telephoned customer service to arrange changing the size. Because it was a sales item I thought it would sellout before I could return.
The lady I spoke to could not have been more helpful. She immediately checked if the size was available but down to two left so she arranged dispatch of the new item and I now have confirmation that my refund is being processed. I’m just grateful it was made so easy for me.

1 August 2025
Unprompted review
Rated 3 out of 5 stars

Recently bought a dress Pf4469

Recently bought a. Linen blend dress - tried it on and the sleeves felt very tight. Delivery this time was quite good,but have had to wait a while in the past.

21 July 2025
Unprompted review
David Nieper logo

Reply from David Nieper

I am really sorry that the sleeves on your new dress feel tight. Please call our customer services team on 01773 836000 to see how we can help. We offer a 90 day returns policy for all unworn garments.
Best wishes, Amanda

Rated 5 out of 5 stars

Really outstanding quality nightdress

Really outstanding quality nightdress, there is no other company in UK making exactly what I want! I really wanted to purchase a half dozen! Beautifully presented on delivery from An Post and not DPD courier etc

1 July 2025
Unprompted review
Rated 5 out of 5 stars

David Nieper is a reliable

David Nieper is a reliable, caring, considerate and efficient company. I have always been delighted with every garment I have purchased from them - whether dresses, sleepwear, trousers, tops or knitwear.
I appreciate the individual attention long distance and I have enjoyed visiting the factory as well.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

The service was second to none

The service was second to none. The packaging and delivery were first class, even to the point of receiving a personal phone call to notify when delivery would be. Unfortunately the items I ordered were not suitable and were not up to the same high standard. It was with regret that I had to return.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

As always

As always, a beautifully crafted garment that fits well and will last for years

1 July 2025
Unprompted review

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