David Lloyd ClubsReviews 

40,867
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 7,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, describing them as helpful, friendly, and professional, contributing significantly to a positive atmosphere and overall enjoyment. Many people appreciate the diverse range of activities and well-equipped facilities, including gyms, pools, and various classes, which cater to different needs and interests. The customer service is often praised for being supportive, understanding, and efficient in handling inquiries and concerns, making members feel valued. However, some customers expressed dissatisfaction with certain aspects of the facilities, noting issues like broken equipment, dirty changing rooms, or general wear and tear. There were also mentions of parking difficulties and overcrowding, particularly regarding tables used for remote work, which impacted the ability to enjoy the club's amenities. A few people also experienced frustrating customer service interactions, including unresponsiveness, conflicting information, or rudeness when attempting to join or manage their membership.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Facilities

People report ambiguous experiences with facilities, with many praising the fantastic facilities,... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and efficient interactions... See more

Subscription

Consumers find subscription experiences to be ambiguous, with some expressing satisfaction and gratitude for... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the helpfulness of staff,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is great just a few minor more cosmetic things which for the price you pay you'd expect better, such as some of the cable machines in the gym not working, the towels being tiny, and the out... See more

Company replied

Rated 5 out of 5 stars

David Lloyd Bromsgrove Zumba with Dan. Its so good & definitely feels more like a dance party than a workout. The music and especially the choreography help people stay engaged longer than... See more

Company replied

Rated 5 out of 5 stars

If you're looking for an upgrade or overhaul in your life, this is the investment that you need. An outstanding facility and with helpful and friendly staff taking health and wellness to a new level.... See more

Company replied

Rated 5 out of 5 stars

Fantastic facilities and the perfect remote work setup! I absolutely love David Lloyd. It fits seamlessly into my routine as a mobile professional. On some days, I start with their early morning clas... See more

Company replied


Company details

  1. Fitness and Nutrition Service

About David Lloyd Clubs

Written by the company

Find a place where you can safely relax, socialise, and re-energise. Whether it’s a workout in the gym, an exercise class, the fresh feeling of that first length in the pool, or simply a space where you can get away from the outside world, it’s all here for you.

Reasons to join:

  • 850 tennis courts
  • 400 tennis coaches
  • 150 swimming pools
  • 10,000 fitness classes a week
  • Fantastic spa facilities
  • The latest gym equipment
  • Fun for all the family
  • Spacious Clubrooms for enjoying a meal or a drink with friends It’s time to give yourself some DLC

Our community

At David Lloyd Clubs, we want to make sure our members feel a part of something special, which is why we focus on a more holistic approach to exercise. We provide nutrition expertise, events such as quizzes and pool parties, family activities, and in-club tournaments. We even have socially distanced groups such as the #DLRunClub. And if you need any help with your routine or setting your goals, our friendly team are there to support you.

Reviews - we know that open conversations about our service is such an important part of that community feel. We welcome and appreciate all constructive feedback so that we can make sure we keep providing an exceptional experience. We’re here to help with any queries you might have.

You can also like us on Facebook, where you can keep up to date with all the latest news, join groups, and keep us posted on your fitness journey.


Contact info

  • The Hangar, Mosquito Way, Hatfield Business Park, AL10 9AX, Hatfield, United Kingdom

  • davidlloyd.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.4

All reviews

(40,867)

6,759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was welcomed by Alison Rutherford who…

Was welcomed by Alison Rutherford who was so polite and welcomed be to club with ease

Also thanks to ty who signed me up 10/10 service

27 June 2026
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Reply from David Lloyd Clubs

Thanks for taking the time to leave us a review! We're so pleased to hear that you've had a great experience with Alison and you felt so welcomed to the Club! 😊

Rated 5 out of 5 stars

Mahammed husian was really helpful

Mahammed husian was really helpful. Quick and easy!

27 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thanks for taking the time to leave a review! We're so pleased to hear that you had a great experience with Mahammed!

Rated 5 out of 5 stars

Great aqua class with Natalie again

Great aqua class with Natalie again. Sadly I had to cancel Yin Yoga and Meditation as I got migraine.

19 June 2026
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Reply from David Lloyd Clubs

Thanks for leaving us a review! We're so pleased to hear that you enjoyed the aqua class, and we hope you feel better soon!

Rated 5 out of 5 stars

I really enjoyed contrast therapy in…

I really enjoyed contrast therapy in Spa retreat by Nicola.
This session really helped me relax and the way Nicola planned the session was amazing. She is very knowledgeable and friendly. Her guidance helped me improve my overall well-being.
I think more session should be arranged in the evening after day work for relaxation and healing sore muscles.

27 June 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review! We're delighted to hear you enjoyed the Contrast Therapy session in the Spa Retreat with Nicola and that it helped you relax and improve your overall wellbeing. We'll be sure to pass your kind words on to Nicola!

Rated 5 out of 5 stars

Spoke to Emma on the virtual assistant…

Spoke to Emma on the virtual assistant who seamlessly dealt with my query

27 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your lovely review Alexandra! We're delighted to hear Emma was able to deal with your query so seamlessly and made the experience a positive one. We'll be sure to pass your kind words on to Emma!

Rated 5 out of 5 stars

I met Marc at David Lloyds Heston to…

I met Marc at David Lloyds Heston to run through joining up and getting started.
He was very professional and considerate to my needs.10 stars

27 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your fantastic review Dean! We're delighted to hear Marc made such a positive impression and provided a professional and considerate introduction to the Club. We'll be sure to pass your kind words on to Marc!

Rated 5 out of 5 stars

David Lloyd

David Lloyd , Poole is the complete fitness, spa and lounge experience. The classes are run by excellent and knowledgeable leaders, and the spa is absolutely first class, the new facilities are top end and so luxurious and beneficial I can’t rate it highly enough. If you can join, do! I have so much benefit from all of the facilities.

16 June 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review Jenny! We're delighted to hear how much you're enjoying everything Poole has to offer. It's fantastic to know the Club has had such a positive impact on your wellbeing!

Rated 5 out of 5 stars

Spoke to Elle W through customer…

Spoke to Elle W through customer services, very helpful and made the process super simple and easy.

27 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your lovely review Monna! We're delighted to hear that Elle was so helpful and made the process simple and easy for you. We'll be sure to pass your kind words on to Elle!

Rated 5 out of 5 stars

Member Friendly Paradise!!

I’ve been with David Lloyd Leisure for a good few years now. Exeter was recently refurbished and throughout the refurbishment DLL kept the Club going and the service level excellent, as well as keeping everybody informed. Disruption was minimal. The newly improved spa areas opened earlier than advertised and they are absolutely awesome!! it’s worth the membership just for that, but the classes and staff and personal trainers and equipment are all absolutely brilliant. The attention to their members is really good too, I recently had a car accident and they have allowed me to pause my membership while I recover thank you David Lloyd Leisure you are brilliant!

24 June 2026
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Reply from David Lloyd Clubs

Thank you so much for your wonderful review! We're delighted to hear you've enjoyed the newly refurbished Club and that the improvements to our spa have exceeded your expectations. It's fantastic to know that our team kept you informed throughout the refurbishment and that the disruption was kept to a minimum. We're also pleased we could support you by pausing your membership while you recover. We wish you a speedy recovery and look forward to welcoming you back to the Club when you're ready!

Rated 3 out of 5 stars

Mixed feelings!

I love the club once I am inside, but the parking is dreadful and you have to arrive before 9.15 am to secure a space.
Parking restrictions and parking fines have now been introduced without notifying guests and if you park 1 inch out side of the space you get fined !
Elizabeth Toth is my PT who is great and knows how to push me and Judith Michaels and Rebecca Valins for Pilates mat and reformer both are really good teachers and give options to go further for those who can!

19 June 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback. We're pleased to hear how much you enjoy the Club once you're here, and we're delighted that the team have made such a positive impact on your experience. We'll be sure to pass your kind words on to them. We're sorry to hear about your concerns regarding parking and the parking restrictions. We understand how frustrating this must be, and your feedback will be shared with the Club Management team so they can review the points you've raised.

Rated 5 out of 5 stars

On my first day

On my first day, I was welcomed warmly by the reception staff—though I didn't aware the name of her. Coach Hannah gave me a brief, friendly overview of where the cafeteria and other facilities were located. My first tennis lesson with Paul was productive, and I was very pleased with him. For the HIIT group cycling class, Coach Neil welcomed me in a friendly and helpful manner; I really enjoyed the session. I hope more of Neil's HIIT group cycling classes are scheduled. Finally, I also received some information about the showers from a middle-aged cleaning staff member whose name I didn't catch; they were also very friendly and helpful.

26 June 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review Emine, and welcome to the Club! We're delighted to hear that your first day was such a positive experience. We'll be sure to pass your kind words on to Hannah, Paul, Neil, our reception team and our housekeeping team. It's fantastic to hear they all helped make you feel so welcome and that you enjoyed your first tennis lesson and HIIT cycling class.

Rated 5 out of 5 stars

Chloe was very helpful today and she…

Chloe was very helpful today and she solved what I needed

26 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your lovely review! We're delighted to hear Chloe was so helpful and was able to resolve everything you needed. We'll be sure to pass your kind words on to Chloe!

Rated 5 out of 5 stars

The spa at David Lloyd is absolutely…

The spa at David Lloyd is absolutely amazing
The gym
The staff can't fault it

19 June 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review Azra! We're delighted to hear you're enjoying everything the Club has to offer. It's also fantastic to know our team has made such a positive impression!

Rated 1 out of 5 stars

⚠️ WARNING TO ALL MEMBERS OR POTENTIAL…

⚠️ WARNING TO ALL MEMBERS OR POTENTIAL MEMBER: Severe security failure and appalling customer service.
On 4th June, while I was inside using the club facilities, my Lexus CT200h had its catalytic converter cut out and stolen in the private David Lloyd member car park.
When I spoke to the Club Manager, Fabio, he admitted to me that my vehicle was not an isolated incident—another Lexus CT200h was targeted and hit on the exact same day. These thieves had the time and security freedom to bring jacks and loud industrial power saws onto private property to target multiple cars, completely undetected by any security or staff.
For a club that charges premium membership fees, the security monitoring here is entirely inadequate.
Worse still is how David Lloyd treats its victims. I have entirely stopped visiting the club since this traumatic and highly disruptive incident occurred. Despite this, management has flatly refused to refund my June membership fee. They are perfectly happy to pocket my money for a month where my car was vandalised on their watch, and where I haven't even stepped foot in the building.
I have formally escalated this matter to the Metropolitan Police and my insurance legal protection team to pursue a negligence claim. If you value your property and expect basic customer care when things go wrong, avoid this club. They only care about your monthly direct debit, not your safety.

27 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for taking the time to share your review Elaine. We're very sorry to hear about your experience at the Club and understand how distressing this must have been. Please be assured that we take any reports of theft extremely seriously, as the safety and security of our members is very important to us. We understand the matter has already been reported to both the Club Management team and the police, and we will continue to support any ongoing investigation where required. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Ella B in the membership team was…

Ella B in the membership team was extremely helpful and efficient …my enquiry was responded to and sorted within 15mins…thank you!

26 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you so much for your lovely review Claire! We're delighted to hear Ella was able to resolve your enquiry so quickly and efficiently. It's wonderful to know you received such prompt support, and we'll be sure to share your kind words with Ella!

Rated 5 out of 5 stars

Boost your physical and mental health

Reception is always friendly when you enter and leave.
I thoroughly enjoy strength and conditioning classes with Andrew Loy, which align perfectly with Andrews PT sessions. He is thorough in maximizing the movement and correcting posture, very motivational and peppers the class with humor.
When it comes to cyclone Angela Abbott runs excellent classes with high energy, thorough knowledge of health and challenging workout profiles.

26 June 2026
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Reply from David Lloyd Clubs

Thank you so much for your wonderful review! We're delighted to hear you're always welcomed so warmly by our reception team. It's fantastic to know you're enjoying Andrew's Strength & Conditioning classes and PT sessions, as well as Angela's energetic and motivating Cyclone classes. We'll be sure to share your lovely feedback with them all!

Rated 5 out of 5 stars

Great at all levels

Great at all levels. Friendly staff.

26 June 2026
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Reply from David Lloyd Clubs

Thank you for your lovely review Hind, we will be sure to share your kind words with the team!

Rated 4 out of 5 stars

Great staff…

Alison on reception is always there with a smile on her face and a friendly greeting both as you arrive and as you leave.
Mel the aqua aerobics teacher is full of energy and fun.

23 June 2026
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Reply from David Lloyd Clubs

Thank you so much for your lovely review Liz! We're delighted to hear Alison's warm welcome and friendly smile help make every visit so enjoyable, and that Mel's energy and enthusiasm make your Aqua Aerobics classes so much fun. We'll be sure to share your kind words with them both!

Rated 5 out of 5 stars

Enjoyable experience.

I am grateful for the help and opportunities afforded me by the staff especially the Yoga & Back Restorative classes. I enjoy the gym & find the facilities comprehensive & often visit the restaurant with friends for food,drinks & a catch up.

26 June 2026
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Reply from David Lloyd Clubs

Thank you so much for your wonderful review Simon! We're delighted to hear you're enjoying everything the Club has to offer. It's lovely to know our team has been able to support you, and that the Club is a place where you can stay active and catch up with friends!

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