Davidjones Reviews 

I recently purchased a body cream from Chanel online at David Jones. I also bought a different body product from Chanel at Myer.com. When my purchase from David Jones arrived, it was beautifully wrapped and packaged. My Myer purchase looked like it had been thrown in a box! For people who pay attention to detail, this is the level of service that sets the two brands apart. Chanel may be responsible for the wrapping, but my feeling is, it may also be part of David Jones culture to provide that little bit of extra service. Credit where credit is due! Bravo both Chanel and David Jones! When an online purchase is required in the future, I now know who I will be buying from! David Jones!!!

I was sent someone elses order, and mine was never sent to me. After waiting 25min for phone service I was told to send all details and photos etc, I did this and heard nothing, I waited 2 days, its Christmas time and these are gifts for my kids, I work full-time, cannot get to a store. I call back, wait another 25min to be told, sorry , nothing we can do but refund. The other service person should have told you. Cannot send you your items. Another person has your items. That's disgraceful. They could have sent my items by express post if they cared. It's 4 days until Christmas. Terrible service.

My mum was served at David Jones Indooroopilly very unprofessionally by a young man named Chris, serving in the kitchen area, and his attitude towards his coworker, my mum and myself was honestly appalling.
Firstly, Coworkers are your colleagues and should be respected as a team, using teamwork, but from Chris, a David jones employee in the kitchen area, treated a fellow coworker, Cheryl, with dismissive behaviour and disrespect right in front of my mum and I’s eyes. I myself would like to think and know that coworkers aren’t getting pushed around by unkind colleagues because someone’s ego was too high.
Secondly, the laziness level from Chris was upfront appalling. I was told by Chris that the placemats that my mum and I were wanting were not able to be gotten as they weren’t unwrapped yet downstairs in the storage place, next day they were unwrapped and a purchaser bought 15 I was told. While I am happy the purchaser received the items I am very unhappy that Chris basically told my mum and I to go away because he was too lazy to go downstairs and grab them. His tone was definitely not helpful either. Not offering to even put them on hold was sadly noted. I came back a couple days later and unfortunately the items were not in stock anywhere across Brisbane because they sold out. When we came in a few days later we saw him when we were checking out, My mum said to him that she felt he said “to just go away” and that’s when he chimed in and rudely talked over my mum. I’m a 14 year old girl and even I know that backchatting is not nice, especially if you are talking to a customer that way. Chris insisted in checking our items out, but because of his rude mannerism and tone my mum said no it’s okay Cheryl, a coworker there, can check us out. Cheryl happily going sure but soon was pushed away by Chris. After many backchats he was so persistent in serving us my mum and I felt uncomfortable. Myself being a 14 year old girl had to politely say “Thank you but no it’s okay we can have a nice chat to Cheryl. We would like her to check us out”. Chris not taking it well took of in a unprofessional way, basically having a tantrum in David Jones. In a professional work space I wouldn’t talk like that to a purchaser and her daughter in that way. Hmmm wouldn’t you think customer service would be nice?

Just gotta say Chris the David Jones employee working in the Kitchen Area should have a talking with the manager as he didn’t come close to greeting a customer with customer service at all and that treating coworkers unkindly is NOT acceptable. His ego was way to high, maybe he should loosen his belt next time. David Jones you should amend this issue. This is not tolerable.

I do want to say that Cheryl deserves a pat on the back for upholding her professionalism in the store. She looked in cupboards and drawers to find items for us with no second thought. Cheryl Thank you for being a lovely server. Again if a manager is seeing this, you should amend this issue and know that a 14 year old daughter has told you about this situation. I would like to have Chris using actual manners, and polite behaviour. Isn’t the customer meant to be treated well.

Had to go to Dept of Fair Trading to get David Jones to provide me with a refund after they cancelled an online order and didn't refund me. Beware of buying "discounted sale items". They don't have stock of many items but still advertise them to bait online shoppers. You will get a cancellation email after you have paid then have to wait for months before you get a refund, if at all. Absolutely disgraceful customer service.

I got this bag as my b'day gift on 2017.for 1 year ther is no complaint.then I realised worst product ever

I purchased an item in the Black Friday sales on line before the stores had opened. I was sent confirmation of my order straightaway, until 24 hours later they send me an email advising they can't fulfill the order. I should have gone in to the store myself because I know the stock was there. DJ's on line service is the most unprofessional useless service I have ever experienced. I rang to put a complaint in because they have my money now and I won't see that for up to five days so I can't purchase this item somewhere else until I get the money back. The person taking the complaint wasn't interested and couldn't wait to get off the phone, wow no wonder DJ's is on the way out. Beware of purchasing on line with this store, they'll take you're money very quickly but have no intention in fulfilling it, I certainly won't be doing that again.

Unpleasant experience at David Jones Chatswood Chase.

We found suitable Sealy Mattress at DJ chatswood. I asked the sales assistant if she can asked her manager whether we can get additional discounts. One of the male staff name Vikram approached us (we tought he is her manager but later on we found out that he was manager from David Jones). We told him we are serious buyer and if we can get additional discounts if we purchased today considering black Friday promo? We are so upset to hear his statement :" No more discount as we are not Charity! I expect David Jones would have a high service standard? We are buyer not ask for donation. We finally finalised our transaction With Ms. Aline and her Manager Ed who from Sealy Mattress who offered better service. What an upset shopping experience at DJ Chatswood.

This morning I went to women’s wear to look for an item of clothing.
Margaret (the ‘assistant’) was rude, disinterested and dismissive.
This is my third visit to this department & every time the customer ‘service’ is appalling.

Very bad customer service & selling faulty perfume & when I went to return it I got a bad attitude from the manager Gemma .I m going to take that to ombudsman.

Terrible attitude of staff. I wanted to return some of the items I bought online got sent to 3 different floors to process, ridiculous. The concession areas are the worst for finding products and receiving customer service. This just make me want to stick to online retailers who do free returns. Then I tried to return a $755 dress, and silly customer service person tried to deduct $150 for the gift card I was given for spending over $500, I left the unused giftcard at home & she refused to cancel the card so I could get my full refund! So I have had to now make a second trip into the city to return the dress with gift card. No goodwill for a stupid ill thought out promotion. I will never shop at David Jones again. Trying to breach ACL consumer rights & hiring uneducated, lazy & rude staff.

Terrible customer service. I found a product that was on sale - when I went to the checkout they told me that the price on the sticker wasn't the actual price of the garment, then suggested that I got a sticker from another product and planted it on the product I wanted to purchase! - After they realised that I was indeed innocent and that it must have been a mistake on their part they just made out a big bunch of excuses and only "apologised for the inconvenience" after I took the matter to their online customer service.
all they needed to say from the beginning was - sorry, one of our stuff must have made a mistake - or something like that!(I am not an unreasonable person. I understand that it could have been a mistake) what really upsets me is that instead, I was made to feel ashamed and guilty when all I wanted was to purchase something from their store.
I never want to shop with them again. I will also make sure my family's David Jones cards are cancelled.

The worst attitude I have ever experienced was last night at Highpoint Victoria in every department I visited.
From sales and customer service perspective It doesn't get worse than staff asking if you need help and then not helping.
Extraordinarily one particularly useless staff member said to a security guard in front of me "if a customer needs help don't call me" in the Mac dept she refused to even open a drawer to look for what I needed.
Suggesting I come back tomorrow while leaning on the display as if I had time while working full-time.
Seriously David Jones this is the reason why your store is doing so badly and your staff have no logical connection between service experience and success, send them to the Mecca store for training

Bought a Clinique moisture surge with a bonus gift, no gift sent and when I contacted the team, rather than saying we can ship the free stuff to you they said I should have added it.

As far as I remember it automatically adds the bonus gift when you purchase the related item but as I also buy from Clinique store which gives you an option to select your samples, I am not quite sure. Still considering I had fulfilled the purchase during promotion, in spite of considering the matter and sending me the free promotional stuff, I was asked to return the items through posting them back. Highly disgusted with this experience, would never shop again at david Jones, prefer Myers who has wonderful customer service staff to consider and accommodate the consumer situation unlike the David Jones inconsiderate customer service Staff.

Also as they know I would not spend $10 for shipping back and cannot return as the stores are closed, everytime slammed in my emails the return policy with a message if not satisfied you may return the item.

I bought it to use it and who waits to return it to the store which will open , I don't know when?

Pathetic customer service considering during these Covid 19 circumstances, extra care should be given to their customers to increase client base but looks like the customer Team is busy sinking the David Jones ship by shunting the customers with the option of something like apologies for the experience, you should have added it, now your option is to return it.

Purchased an Orrefors Ice bucket through David Jones. This is an extremely heavy bucket. The metal handle of ice bucket detached from crystal section causing the crystal to smash and damage my kitchen benchtop, fridge and floor tiles. This has caused damages totaling over $6000.
The product shattered into a million pieces almost injuring my child standing nearby. I would not like to imagine if he was standing underneath!
David Jones has shed all responsibility of the issue even sending me a form to sign with a "goodwill" amount to be paid to me in exchange for confidentiality and releasing David Jones from all claims and losses.
WOW!

I had a great experience in The Canberra Civic shop. Thanks to the wonderful service of Chandni. After a frustrating two days of trying to find a pair of jeans that were a good, comfortable fit and in the colour and style I liked, lovely Chandni came to the rescue and I ended up buying two pairs. I came out of the shop very happy and satisfied. 👍

They sent me a wrong item.. they they offered me extra 10 percent off to keep it or send it back for refund.. i sent it back .. paid the postage.. but didnt get the postage fee which was 10 dollars.. that was unfair plus all the bad experience i went through

I'm really not sure when David Jones' customer service went down the toilet, David Jones used to be the pinnacle of department store shopping.

On my recent experience I bought a dress online for my daughter. The parcel arrived but the size on the order (size 8) did not match the dress delivered (size 14). There was no easy way to swap the dress so I went back online. The dress was now on sale and so I ordered it, but again the wrong size was delivered (size 10 not 8).

My daughter attempted to return the dress in person and have the credit placed on my card - she said she was sure that if she had been caught stealing the dress she couldn't have been treated worse. No staff could credit the dress to my account as they indicated the card holder needed to be present. She had all the dockets, was not asking for any money other than a credit to my account, and had I sent the dress back via post they could have credited it without me being present. The credit I eventually received for the return of the dress was not to my account but to a gift card. I am reluctant to shop in person these days and when I arrived at the store I was treated like I had the plague - the amount of PPE worn by the one staff member on the floor was confronting. It turns out that she could not complete the transaction and took me to Customer Service on another floor.

The additional "bonus experience" came about 6 weeks later when I decided I might as well use the gift card towards a purchase. The gift card wouldn't work as no money was actually put on the card when they gave me a "credit". So I have paid for the dress twice.

I am now wondering what the temperature in Hell would need to plummet to before I shop in DJs again. My daughter and I are both presentable, professional women - we're not used to being reviled when we walk up to a counter for service. My card is a platinum DJs AMEX that was meant to give me some sort of superior experience.

Could I suggest that David Jones look to employ a few of the recently unemployed, perhaps focusing on those who care about customer service? At the very least, train your staff on how to complete a transaction, whether it be sending the correct size garment for an online purchase, or completing a credit transaction.

I initially placed an order for some make up and home products to which was cancelled due to them not having all the items available.
Placed another order and received them rather later than expected. However, they all came packed very well and in great condition.
Their customer service needs to be worked on.
Overall, experience was average.

The Phone virtual assistant is hopeless when enquiring about an order status , having serious problem with getting the order number and cuts you half way . Can it enter order number on phone keypad as it doesn’t seem to recognise that either .
I requested a phone call back and the lady who called me back she must be deaf as she couldn’t hear me and said oh you don’t want to say anything call back when you want and she hung up .

Absolute worst customer service and forget online shipping. Do not order online from this store. It takes weeks. In this day and age that’s ridiculous.
Definitely going to go under. I have no idea how they stay in business lol