The original gun was "lost in post"... they responded by sending a replacement... The shotgun itself is well made & a fun item to shoot...
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Items were delivered at the time and date promised. Both items exceeded expectations of what was expected. One downside, however, was the lack of assembly instructions. The instructions provided s... See more
Every single gun these guys sell is by a different company, so every single one has a completely different spectrum of how well made it is, how it functions. The Pump, the sawn-off shotguns and Lee... See more
Bought twice from these guys after visiting at Anime con in Manchester, cracking quality even in the hands of my austistic 12 year old Super fast delivery, well packaged Would definitely buy ag... See more
Company details
Written by the company
Dart Armoury is the world's largest retailer for authentic toy guns, fidget guns and prop weapons. Founded in 2021, we now operate globally to serve customers across Europe, North America and Oceania with fast and secure delivery. Our products stand-out for their realism and fun-factor. Using our tested 'recoil-shock' mechanism, we simulate real firearms with great accuracy, whilst keeping things safe by using bright colours and 'foam darts' only. You can find our pop-up shops across the UK, USA and EU at ComicCons year-round to come try our products in person.
After-Sales Support
Written by the company
- We'll help you with your guns!
- We have a long-standing commitment to support all customers with the products and help them in understanding their use and upgrades. We are the undisputed leader in toy guns and are experts in these products.
Contact info
United Kingdom
- info@dartarmoury.com
- dartarmoury.com
3.7
Average
592 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Shipped quickly for a Chinese product…
Shipped quickly for a Chinese product and arrived with no damage even though the packaging, for international shipping, left a little to be desired.
21 April 2026
Reply from Dart Armoury
Hey Ken, thanks for your feedback! We aim to get all of our customers served as quickly as possible and will use either our US or China warehouse to fulfil orders to the US & Canada. Great to see everything went smoothly and hope to serve you again soon!
hello
hello, our order did not reach yet. we gave order 13th of march. today is 4th of may.
13 April 2026
Reply from Dart Armoury
Hey Eda, thanks for feedback! Deliveries to TURKEY can take a bit longer than the rest of Europe but rest assured, your order is on the way.
I was really pleased with how quickly…
I was really pleased with how quickly it got here.
13 April 2026
After my experience and reading similar…
After my experience and reading similar bad reviews…you’d have to be a fool to order from this company
24 April 2026
Unprompted review
Reply from Dart Armoury
Hey Jean, I’ve reviewed your emails with our team and don’t think this review is fair on us. I can see you requested to return your order outside our returns period and after you had opened and used the products. Whilst we appreciate you weren’t happy with this outcome, we’re committed to ensuring all customers receive a brand new product and do not re-sell used items.
We hope you can understand why we weren’t able to accept your return on this occasion and hope to serve you again soon.
Brilliant products
Brilliant products, good prices and great communication regarding order and delivery. I will keep going back to dart armoury.
13 April 2026
Both items I ordered were great.
Both items I ordered were great.
I ordered a .38 Revolver and a Mauser C96.
16 April 2026
Customer service is obtuse
USPS messed up forwarding on my order and I sent an email explaining about the address change then after several emails they still didn’t understand what I was trying to explain to them. So I just told them to cancel it and I didn’t expect a full refund.
14 April 2026
Reply from Dart Armoury
Hi Joshua, I've reviewed your emails with our team and don't think this review is particularly fair. In email, you told us that you had provided the wrong address for your order two days after USPS attempted to deliver the parcel to that address, resulting in it being returned to sender. Had you advised us before delivery was attempted, we would have been able to fix this for you.
I don't think it's fair to call our team 'obtuse' when you provided an incorrect address. We hope we can serve you again in the future, but please remember to use the correct address!
great for cosplay and came pretty…
great for cosplay and came pretty speedily. works well (though due to range would not do well for any type of nerf battle or such) will look great with my next costume.
7 April 2026
Reply from Dart Armoury
Thank you for your feedback!
The action of the toy is amazing
The action of the toy is amazing. Very fun to play with and great training tool
6 April 2026
Great toy
Great toy! The kids are happy. Well packaged. Fast shipping. We'll definitely be ordering more. THANK YOU
13 April 2026
Ok product but don’t expect good shipping or instructions
The boxes were destroyed, the product was not as expected and very temperamental to use.
6 April 2026
Reply from Dart Armoury
Hey Jamison, apologies if the boxes were damaged. I hope the guns were okay! I can see your order was delivered in 6 days. Hope to serve you again soon.
After 2 attempted shipments from China
After 2 attempted shipments from China, item never arrived! 2 times item got stuck in shipment! Unbelievable!! Luckily after 3 months I did get my money refunded! Will never try ordering anything from China if possible…
5 April 2026
Reply from Dart Armoury
Hi Ray, apologies that your order didn't make it to you in a timely manner. The vast majority of our products ship from the US, UK or China and reach customers in 3-10 business days. I can see after the second failed delivery our customer support team offered you a refund and promptly refunded you in full. Hope to serve you again soon!
Been waiting weeks for my order
Been waiting weeks for my order , still have not received it
11 April 2026
I never received my order
3 April 2026
Reply from Dart Armoury
Hi Jyovanni, please reach out to us for support with this. I can see the courier marked your order as incorrect address.
My grandson (14) felt there was an…
My grandson (14) felt there was an unnecessary "pin" used to hold the barrel in place. It would not go all the way down. Nothing horrible, and overall he's really happy with the product.
8 April 2026
Great top service
2 April 2026
Lee enfield 303
From start to finish no problem easy to use Web site .god service all round
7 April 2026
ignored by support, looks like a scam
Ordered Mar 10th, they did not ship until on Apr 1st I contacted support and suggested if they have trouble shipping to me internationally they instead ship to a US forwarder I used and trust. They seem to have shipped to the new address I gave them, I got the tracking number. But today is Apr 20th, tracking says "Apr 08, 2026 10:13 am Undelivered - Invalid Address", support ignores me since Apr 9th when I wrote about this. The address I gave them can't be invalid, Amazon and others have no trouble with it.
2 April 2026
1 of the products halfway work
1 of the products halfway work. Poor quality for the price.
29 March 2026
Reply from Dart Armoury
Hi Michael, please reach out directly if you're having issues with your product so we can resolve it.
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