Darkroom Chocolate Reviews 502

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious and distinctive flavors of the chocolate, often noting the simplicity of ingredients. Many consumers appreciate the careful and thoughtful design of the packaging, and the overall presentation of the items. People frequently commend the excellent delivery service, describing it as prompt, swift, and well-packaged, with items arriving intact. Reviewers also consistently mention the outstanding service and the friendly, helpful staff, who are seen as passionate and dedicated.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the outstanding quality and... See more

Quality

People report positive experiences with quality. Customers consistently praise the outstanding and excellent... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the prompt and swift... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the great and excellent service,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team, highlighting their... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing chocolate that is so simple yet the distinctive flavours of the different regions really stand out. I was really surprised at just how different they are and love that there are basically two... See more

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Rated 5 out of 5 stars

Delightful in every way!! Communication and delivery, brilliant! Then the design and packaging, so carefully and thoughtfully done, attention's to detail and passion is clear to see….then you get to t... See more

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Rated 5 out of 5 stars

I bought hot chocolate and some chocolate bars from Darkroom, and this is seriously good quality stuff! Can highly recommend, the tasting notes they suggest are pretty accurate descriptions if you wa... See more

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Rated 5 out of 5 stars

I’m in love with Darkroom chocolate. I had the pleasure of visiting their cafe at Easter, the drinks and cookies are out of this world. Lovely chilled atmosphere and dogs are welcome, they have just a... See more

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Rated 5 out of 5 stars

All arrived in a timely fashion and perfectly intact. It is hard to believe that the cocoa bean can produce so many different dimensions of flavour. My favourite is Peru but Vietnam comes a close... See more

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Rated 5 out of 5 stars

Amazing chocolate, love the full spectrum and intensity of the flavours, no unwanted extras just cacao and sugar. It is ethically and fairly traded and to top that off there is great customer servi... See more

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Rated 5 out of 5 stars

Another amazing delivery from Darkroom. My order came quickly with a personalised message on the order note, it's these little touches that make me feel that Darkroom know me as a customer. As ever th... See more

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Rated 5 out of 5 stars

Wonderful dark chocolate with only 2 ingredients. The depth of flavour is amazing with such differences from each country of origin. Prompt delivery too!

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Rated 5 out of 5 stars

I love this business, the products are fantastic and the couple that run it are always friendly no matter how busy they are. They went above and beyond too, delivering my order by hand on the day I ma... See more

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Rated 5 out of 5 stars

I love the Chocolate, as I have many food intolerances there are not a lot of chocolates I can eat, but I can eat these fine! The bars taste lovely and the fact that some of chocolate is from Uganda I... See more

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Rated 5 out of 5 stars

I can't recommend these guys enough. Their product is amazing, carefully researched, thoughtfully presented. They really put their heart and soul into their work, and it shows in the quality of the... See more

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Rated 5 out of 5 stars

This is delicious chocolate. It’s extremely moreish and just simply chocolate and nothing else other than sugar added. I have dietary issues and this was really good.

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Rated 5 out of 5 stars

The chocolate arrived beautifully packaged and it was an enjoyable experience just opening it! (I mean bat tape is always going to be cool, right?). The chocolate arrived safe and all intact because... See more

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Rated 5 out of 5 stars

Great communication from a brilliant small company. Love their inventiveness and the chocolate is well priced for such high quality. Taste and texture are just in a different league from other brands!... See more

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Rated 5 out of 5 stars

I'd give you 10 stars if I could. Your descriptions are spot on, the taste is phenomenal, packaging is great and it is not highly processed. I shall not be buying chocolate from anyone else. Keep up... See more

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Rated 5 out of 5 stars

The variety of chocolates have a subtle difference in each of them and that’s something to look forward to every day, especially if you bought the complete box! Highly recommended!

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Rated 5 out of 5 stars

Easy website to order from. The chocolate was beautifully packaged, and arrived in perfect condition. The 100% Philippines is the best 100% that I have tasted with a rich natural treacle flavour and... See more

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Rated 5 out of 5 stars

This is my absolute favourite chocolate, so delicious! And the service is excellent, arrived quickly and in perfect condition. I have already been back for more. Thanks very much!

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Rated 5 out of 5 stars

Delivered quickly and well packaged. Tasting notes on the site translate really well in to the real life experience. Very smooth chocolate given how dark it is. Thank you!

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Rated 5 out of 5 stars

The orders are processed quickly. The package is good. Email confirmation of order is good and email for shipping. The chocolate is excellent quality Bill

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Rated 5 out of 5 stars

Darkroom chocolate is the best! This is truly delicious two ingredient chocolate. Lovely delicate flavours and I love the packaging. I will be ordering again and again.

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Rated 5 out of 5 stars

The taste experience is well worth a beginner’s guide to Darkroom. The variety gives a complex introduction across the single estate chocolates.

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Rated 5 out of 5 stars

Big fan! I've been looking for good quality flakes for ages and have finally found the taste I like. Love that they're a small, local business. I've been telling all the other hot chocolate lovers in... See more

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Rated 5 out of 5 stars

Glorious, fruity, dark 80% Ugandan chocolate and equally delicious but slightly more peppery version from Sierra Leone. Beautifully made and presented chocolate with a sublime taste.

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Rated 5 out of 5 stars

Chocolate bought as a treat for daughter who is temporarily dairy-free. Needless to say, thanks to the quality of the chocolate, she is thrilled!

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Rated 5 out of 5 stars

Amazing chocolate beautifully packaged. Quick delivery and such good quality chocolate. Highly recommend their products and a visit to their cafe on a Saturday morning.

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Rated 5 out of 5 stars

Simply brilliant. The quality of their dark chocolate is superb, just right bitterness and sweetness. Will be ordering more.

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Rated 5 out of 5 stars

Darkroom Chocolate delivers rich, beautiful crafted chocolates with flavors that feel carefully balanced. The packaging was elegant, and everything arrived in perfect condition. It's a great choice fo... See more

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Rated 5 out of 5 stars

Best dark chocolate I have ever tasted. Really smooth with no bitterness, just pure chocolatey deliciousness!

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Rated 5 out of 5 stars

Just love the chocolate and the Saturday cafe opening. This was a present which was dispatched quickly and delivered on time. The recipients were very pleased!

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Rated 5 out of 5 stars

Great company to deal with , helpful, efficient staff, chocolate arrived promptly, no issues , very smooth all round!!

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Rated 5 out of 5 stars

Lovely dark chocolate, especially the 100% bars. The artwork is a nice touch. Great service and would highly recommend.

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Rated 5 out of 5 stars

Wonderful packaging and fantastic delivery- really quick. Purchased a few bars as a present so am resisting the temptation to try them myself!

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Rated 5 out of 5 stars

Bought as a gift for a friend who adores your chocolate, it’s her favourite (and she’s very particular about chocolate!)

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Rated 5 out of 5 stars

your nibs have a strong and beautiful flavour tast of choclate i would highly recomend as tastey snack

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Rated 5 out of 5 stars

full of flavour you can realy taste the blackcurrant the taste rremains in the mouth for a long time beautiful

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Rated 5 out of 5 stars

The chocolate was incredible and arrived quickly in a lovely box with a note. Will definitely be buying more..soon!

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Rated 5 out of 5 stars

This is the best chocolate I have had in years. I sent for a mixed box to find my favourites and order more of the ones I liked best: haven't found one I don't like. Even better, no nasty emulsifiers... See more

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Rated 5 out of 5 stars

Excellent product quality, the care put into each order is very clear. They’re also great people to chat to, there’s so much passion behind these guys and they absolutely deserve your money.

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Rated 5 out of 5 stars

I visited this website again and was pleasantly surprised by your product! You are my favourite!

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Rated 5 out of 5 stars

your 100 percent choclate has a nice flavour of tropical fruit this choclate i much diferant to your over bars this bar may bee 100 percent cocoa but they are not as srong tasteing as over 100... See more

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Rated 5 out of 5 stars

Easy to order, quick delivery and lovely chocolate. And the parcel had tape decorated with bats. 😁

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Rated 5 out of 5 stars

A variety of flavours arrived intact and all taste delicious. Will continue to order from this company.

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Rated 5 out of 5 stars

Good range of excellent chocolate I haven't seen elsewhere. Prompt, friendly service.

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Rated 5 out of 5 stars

Still my favourite dark chocolate. With only two ingredients, how does it taste so good? I can’t wait to try the new 70% bars.

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Rated 5 out of 5 stars

Packaged beautifully and just as delicious as usual. i like the new bars you have introduced.

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Rated 5 out of 5 stars

Always my first choice for dark chocolate. Anything else tastes inferior.

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Rated 5 out of 5 stars

Great product, great communication, great packaging, great people - well worth a visit for cookies as well!

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Rated 5 out of 5 stars

A great range of dark chocolate, which tastes delicious and is promptly delivered.

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Rated 5 out of 5 stars

Super friendly folks with super tasty chocolate (and hot chocolate) of the finest quality.

Company replied


Company details

  1. Chocolate Artisan
  2. Chocolate Cafe
  3. Chocolate Factory
  4. Chocolate Shop

Written by the company

We're a couple of ex-bakers who now make the purest dark chocolate from just organic cacao & sugar. We put our hearts and souls into making delicious things and smashing it on service. But ... if we've dropped the ball in any way, please get in touch to give us a chance to make it right first, before leaving a review. (We're not perfect, but it doesn't stop us trying to be...). Love, Mike & Nat xxx


Contact info

5.0

Excellent

TrustScore 5 out of 5

502 reviews

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Rated 5 out of 5 stars

Great chocolate, great service

I bought hot chocolate and some chocolate bars from Darkroom, and this is seriously good quality stuff! Can highly recommend, the tasting notes they suggest are pretty accurate descriptions if you want guidance on what to choose (tbh I usually get a selection of as many as I can).
I also want to mention how hard Natalie worked to track down a lost parcel when the delivery company went rogue, above and beyond service.

6 January 2026
Darkroom Chocolate logo

Reply from Darkroom Chocolate

Thanks so much Feodora!! Glad the rogue parcel calamity hasn't quelled the chocolate joy! (Mike here writing this - and I can tell you Natalie went full psycho on DHL at the time - even I was a little scared 😳 😂 She REALLY doesn't like parcels going missing!) Thanks so much for the review, it means a lot - so glad the chocolate and hot chocolate was worth the wait! Love Mike and Nat xx ❤️😍

Rated 5 out of 5 stars

10/10 chocolate

A truly refined chocolate-tasting experience. I purchased all of their 70% and 80% bars and enjoy a small piece with my coffee from time to time. Each new bar feels like a journey through flavours, remarkably well-balanced and genuinely memorable. What I especially appreciate is their transparent commitment to fair trade with no empty slogans, just honest craftsmanship and integrity.

5 January 2026
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Reply from Darkroom Chocolate

Thanks Eugen! 🙏 Sounds like your totally get what we're all about - so glad you're enjoying your bars! (A few squares at a time - that's will power!). Appreciate you taking the time to drop us the review, Cheers, Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

Still my favourite dark chocolate

Still my favourite dark chocolate. With only two ingredients, how does it taste so good? I can’t wait to try the new 70% bars.

5 January 2026
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Reply from Darkroom Chocolate

Thanks Sue!! It's all about the cacao! Even more new origins on their way....! Big thanks for the lovely review, love Mike and Nat xx ❤️😍

Rated 5 out of 5 stars

Darkroom Chocolate delivers rich

Darkroom Chocolate delivers rich, beautiful crafted chocolates with flavors that feel carefully balanced. The packaging was elegant, and everything arrived in perfect condition. It's a great choice for treating yourself or gifting something truly special.

30 December 2025
Unprompted review
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Reply from Darkroom Chocolate

Thanks Isabella, glad you enjoyed your chocolate! Thanks for the review! Love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

I love this business!

I love this business, the products are fantastic and the couple that run it are always friendly no matter how busy they are. They went above and beyond too, delivering my order by hand on the day I made it. I live locally and had offered to come in and pick it up. Natalie delivered to my door. You have to try their giant cookies I am addicted!

4 December 2025
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Reply from Darkroom Chocolate

What a lovely review Gabriella! It's lovely to know the effort is appreciated. Big thanks for the order and for your kind words on our cafe cookies! Love Mike and Natalie xx 😍🙏

Rated 5 out of 5 stars

Darkroom - Its a yes from me!

Great product, great communication, great packaging, great people - well worth a visit for cookies as well!

1 December 2025
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Reply from Darkroom Chocolate

Nice one Mark, thanks!! We really appreciate the support, Love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

Unique excellent chocolate

Good range of excellent chocolate I haven't seen elsewhere. Prompt, friendly service.

1 December 2025
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Reply from Darkroom Chocolate

Thanks Wilf! Glad you're enjoying our approach to chocolate! Appreciate the lovely review too, it's great to get the pat on the back! Love Mike and Nat xx 🙏😍

Rated 5 out of 5 stars

Darkroom Chocolate delivers rich

Darkroom Chocolate delivers rich, smooth, high-quality chocolate with beautiful packaging and fast delivery. and fast delivery. Perfect for gifting or personal treats. Highly recommended.

22 November 2025
Unprompted review
Darkroom Chocolate logo

Reply from Darkroom Chocolate

Thanks Hoang! Glad everything arrived safely and you are enjoying your chocolate! Thanks for taking the time to drop us the review, we really appreciate it, love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

Delicious new bars

Delicious new bars, and very good quality tote bag

27 November 2025
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Reply from Darkroom Chocolate

Thanks Gabe! Glad you like the new origins (more exciting new ones coming in 2026!) and the new totes. Big thanks again for all your support this year love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

A very happy birthday girl!

Bought as a gift for a friend who adores your chocolate, it’s her favourite (and she’s very particular about chocolate!)

24 November 2025
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Reply from Darkroom Chocolate

Thanks Jenny! Your friend has the best taste 😉 Big thanks for the order, love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

Amazing chocolate...

Very quick service
Lovely chocolate

24 November 2025
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Reply from Darkroom Chocolate

Says it all Alison! thank you for the order, and the review! Love Mike and Nat xx 😍😍

Rated 5 out of 5 stars

Big fan

Big fan! I've been looking for good quality flakes for ages and have finally found the taste I like. Love that they're a small, local business. I've been telling all the other hot chocolate lovers in my family about them. And the bat logo is a big bonus for me too!

17 November 2025
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Reply from Darkroom Chocolate

Thanks for finding us Charlotte! (And for spreading the word to your family too). Appreciate the lovely review, love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

Another amazing delivery from Darkroom

Another amazing delivery from Darkroom. My order came quickly with a personalised message on the order note, it's these little touches that make me feel that Darkroom know me as a customer. As ever the chocolate is outstanding, I always recommend it to people. Thank you!

17 November 2025
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Reply from Darkroom Chocolate

Ah what a lovely review to read after the long day we've had!! Glad you're enjoying what we're doing and huge thanks for helping to spread the word 🙏 love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

Wonderful packaging and fantastic…

Wonderful packaging and fantastic delivery- really quick. Purchased a few bars as a present so am resisting the temptation to try them myself!

7 November 2025
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Reply from Darkroom Chocolate

Thanks so much! Hope you're dropping lots of hints about presents for yourself...! 😜 Love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

I can't recommend these guys enough

I can't recommend these guys enough. Their product is amazing, carefully researched, thoughtfully presented. They really put their heart and soul into their work, and it shows in the quality of the product.

They also happen to be absolutely lovely people.
Highly recommend.

27 January 2025
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Reply from Darkroom Chocolate

Thanks Siobhan !! You've given us a lovely spring in our step today! It's very rewarding when the effort is appreciated - thanks for taking the time to give us the pat on the back! love Mike and Nat xx 😍🙏

Rated 5 out of 5 stars

Great Chocolate!!!!

Great company to deal with , helpful, efficient staff, chocolate arrived promptly, no issues , very smooth all round!!

10 November 2025
Darkroom Chocolate logo

Reply from Darkroom Chocolate

Thanks for the lovely review! Glad it all went so smoothly! Love Mike and Nat xx 🙏😍

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