Daisy Maid Reviews 

57
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently state that the staff members are exceptionally thorough, extremely hardworking, and always keep everyone well-informed about any unexpected schedule adjustments. Local people truly appreciate the reliable, high-quality cleaning service that consistently leaves their living spaces shining clean, beautiful, and wonderfully tidy every single time. Some reviewers were not happy with the customer service provided, explicitly noting that certain interactions felt quite rude and unhelpful. Some people also mentioned facing frustrating communication obstacles and feeling deeply disappointed when trying to properly resolve complaints through the main agency.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising cleaners for being punctual,... See more

Service

Users describe positive interactions with service, highlighting punctuality, thoroughness, and exceptional... See more

Customer service

People report ambiguous experiences with customer service regarding responsiveness and support. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication from Daisy Maid. The service provided was very good. The cleaning service was excellent, I was extremely happy with Carol who was very thorough and hardworking. Very competitive pr... See more

Company replied

Rated 5 out of 5 stars

The process of registering and booking a cleaner was thorough but straightforward. Our cleaner came on time, asked what our priorities were, did a good clean of the whole house and did more than her a... See more

Company replied

Rated 5 out of 5 stars

I called at short notice and needed a cleaner within 2 hours. They not only provided and amazing team to assist but constantly contacted me to ensure everything went smooth and I had nothing to worry... See more

Company replied

Rated 5 out of 5 stars

We have been using Daisy Maid for several years and find the whole experience very smooth efficient and satisfying Our cleaner is very good at keeping us informed of any changes to her schedule. S... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(57)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Leila was great

Leila was great, she arrived before time, had a plan, made her way through room by room, thorough professional cleaning. Very happy with the service.

17 August 2026
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Reply from Daisy Maid

Thank you Sadaf. Leila's room by room approach is exactly the kind of thing that makes a difference, and we will pass this on to her.

The Daisy Maid team

Rated 5 out of 5 stars

Our cleaner Carola was great

Our cleaner Carola was great, she did a really thorough job and was friendly and polite. Highly recommended this company, and in particular Carola.

23 August 2026
Unprompted review
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Reply from Daisy Maid

Thanks Emma, and thank you for naming Carola. She will be delighted. We appreciate the recommendation.

The Daisy Maid team

Rated 5 out of 5 stars

Professional and Caring Service

I cannot praise the service we have received from Daisy Maids highly enough. From my initial contact with Stephanie through to the placement of Mimi, the whole experience has been reassuring, professional and friendly.

Mimi started with my mum as her regular cleaner, and her standard of cleaning is exceptional. Combined with her kind and caring personality, she has made not only my mum very happy, but has also given me great peace of mind knowing that such a wonderful young lady is taking care of the cleaning and housekeeping in my mum’s home.

I would highly recommend Daisy Maids to anyone looking for a reliable, professional and caring service.

19 August 2026
Unprompted review
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Reply from Daisy Maid

This is a wonderful review, thank you. Looking after someone's parent is a real trust, so it means a great deal to hear that Mimi has given you peace of mind as well as a lovely clean home for your mum. Stephanie will be pleased too.

The Daisy Maid team

Rated 5 out of 5 stars

The cleaner who was sent is very local…

The cleaner who was sent is very local and arrives at a time you both agree. By her second visit she had tidied up the cleaning cupboard so everything was at hand and new what needed to be done. Everyone is going well

3 August 2026
Unprompted review
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Reply from Daisy Maid

Thanks Shawn. Matching people with a cleaner close by makes everything easier, and it sounds like yours has really settled in. Glad it is all going well.

The Daisy Maid team

Rated 5 out of 5 stars

Excellent job

Rashidat did a really thorough, professional job. Everyone in the house was delighted! She also did a load of washing which was greatly appreciated. Thank you.

18 August 2026
Unprompted review
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Reply from Daisy Maid

Thank you Harriet. Rashidat keeps earning reviews like this one, and we will make sure she sees it. Glad the whole household was happy.

The Daisy Maid team

Rated 5 out of 5 stars

The cleaner was good however i had to…

The cleaner was good however i had to chase the confirmation

14 August 2026
Unprompted review
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Reply from Daisy Maid

Thanks Pav, and glad the clean itself was good. You should not have had to chase us for the confirmation though, and that is a fair criticism. We have taken it on board.

The Daisy Maid team

Rated 5 out of 5 stars

Very reliable

Very reliable, hard working and pleasant. Did an exceptional job on the kitchen
M. Bradley

12 August 2026
Unprompted review
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Reply from Daisy Maid

Thanks Ken. Kitchens are usually the real test, so that is high praise. Much appreciated.

The Daisy Maid team

Rated 5 out of 5 stars

Thank you Daisy Maid

I am extremely pleased with the service provided by the delightful Emma. Her work is exemplary and I look forward to her visits.

13 August 2026
Unprompted review
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Reply from Daisy Maid

Thank you Jacquie. Emma will be very pleased to read this, and we are glad her visits are something you look forward to.

The Daisy Maid team

Rated 5 out of 5 stars

Definitely worth a try!

Very satisfied with this set up! It’s early days yet but I am more than satisfied. Thank you Stephanie for your guidance.

Mandeep, after being shown around worked with confidence and competence!
I was very pleased with the results and I look forward to to her next visit. Thank you Mandeep!

11 August 2026
Unprompted review
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Reply from Daisy Maid

Thank you Jennifer. Confidence and competence is a great way to describe what we look for, and we will pass that straight on to Mandeep. Stephanie will be pleased too.

The Daisy Maid team

Rated 5 out of 5 stars

My cleaner Deborah was amazing very…

My cleaner Deborah was amazing very thorough, she even checked in after wards to make sure it was all ok. Advised to let me know anything I specifically wanted feel very happy with her and have asked to have her specifically.

4 August 2026
Unprompted review
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Reply from Daisy Maid

Thanks Leigh. Checking in afterwards is a really thoughtful touch and says a lot about Deborah.

The Daisy Maid team

Rated 5 out of 5 stars

Would Recommend

I’ve had a positive experience with daisy maid. Love my lady Leila - super positive and receptive to feedback. Reasonable hourly rates as well. Would recommend.

5 August 2026
Unprompted review
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Reply from Daisy Maid

Thank you. Being receptive to feedback is one of the things we value most in our cleaners, so it is great to hear that about Leila. Thanks for the recommendation.

The Daisy Maid team

Rated 4 out of 5 stars

Angelic

Angelic, did a great job for her first clean and hope will continue. I look forward to her coming back for ongoing work.
Thank you Angelic.

31 July 2026
Unprompted review
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Reply from Daisy Maid

Thank you for taking the time to leave this. Angelic will be pleased, and we hope the ongoing cleans continue to go well.

The Daisy Maid team

Rated 5 out of 5 stars

Very good communication

Very good communication - accurate accounting and good service

29 July 2026
Unprompted review
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Reply from Daisy Maid

Thanks Lawrie. Clear communication and accurate billing should be a given, so we are glad that is how you have found it.

The Daisy Maid team

Rated 5 out of 5 stars

Excellent communication, great cleaning

Great communication from day one from area manager Stephanie, and Claudia is fantastic - a very thorough cleaner who takes great pride in her work.

21 July 2026
Unprompted review
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Reply from Daisy Maid

Thank you David. Stephanie will be pleased to see this, and Claudia certainly does take pride in her work. Much appreciated.

The Daisy Maid team

Rated 1 out of 5 stars

Unsatisfactory customer service.

Unfortunately I had a really bad experience with customer service. I was contacted an unnecessary and annoying amount of times with time changes, admin errors, forgetting the agreed times, number of hours, cleaner changes from the office, plus a few cleaners called me who I'd never met before and weren't even booked in to clean for me.

I was overcharged too.

One of my t shirts was ruined from ironing and not bought to my attention.

The clean itself was very good, but my experience of the organisation of the service and customer care when dealing with a complaint was not a nice experience.

I did eventually receive compensation but I won't be using them again.

22 June 2026
Unprompted review
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Reply from Daisy Maid

Thank you for this, and I am sorry. Repeated changes, admin errors and calls from cleaners who were not booked to attend add up to a poor experience, and being overcharged on top of that is not acceptable. I am glad the cleaning itself was good, but that does not make up for the rest.

I understand compensation was provided, though clearly the damage was already done. If you would be willing to talk it through, I would welcome the chance to understand where we went wrong. My email is redford@daisymaid.cleaning.

Redford, Director, Daisy Maid

Rated 5 out of 5 stars

Sparkling flat

Sarbjeet was punctual and polite and worked very hard to clean my flat. Particularly my hobbies room which had been neglected for sometime and was sparkling by the time Sarbjeet had finished.
Thank you Sarbjeet!

6 July 2026
Unprompted review
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Reply from Daisy Maid

Thanks Jan. A neglected hobbies room left sparkling is a proper result, and we will pass your thanks on to Sarbjeet.

The Daisy Maid team

Rated 1 out of 5 stars

I am extremely unhappy with the service…

I am extremely unhappy with the service I received yesterday. I have spent just under £100 with this company, not counting all the extra cleaning products I had to buy myself – and after they left, I still had to clean my whole house properly myself.

Liz was very rude, did not listen to a single thing I asked for, and the work was completely unsatisfactory. I am requesting a refund as soon as possible. As a parent of 3 young children, I cannot afford to waste money or be treated this way.

I will never be using this company again and have asked to be removed from their system entirely. Do not waste your time or money here.

14 July 2026
Unprompted review
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Reply from Daisy Maid

I am sorry this was your experience. Feeling unheard and then having to redo the work yourself is the opposite of what you were paying for, and I understand why you are upset.

I would like to look into the refund and the conduct you have described, but I cannot identify your account from this review. Please email redford@daisymaid.cleaning and I will pick it up personally. Your request to be removed from our system will be actioned either way.

Redford, Director, Daisy Maid

Rated 5 out of 5 stars

Great personal attention and efficiency

The personal attention, time and effort by the administrator at Daisy Maid was invaluable when I had a cleaning emergency. The cleaner who arrived at very short notice was punctual, efficient and a pleasure to have in my home. Daisy Maid have 400 vetted cleaners for one-off or regular visits. I am very pleased with the service they provide.

9 July 2026
Unprompted review
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Reply from Daisy Maid

Thank you Margaret. Cleaning emergencies are exactly when a service should prove itself, so we are really glad we could get someone good to you at short notice.

The Daisy Maid team

Rated 4 out of 5 stars

Our cleaner Kacey is very good

Our cleaner Kacey, and sometimes has Charon. with her, they are very nice, and do a good job

30 June 2026
Unprompted review
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Reply from Daisy Maid

Thanks Monica. Lovely to hear Kacey and Charon are doing a good job for you. We will pass this on to them both.

The Daisy Maid team

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