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Daisy Group Reviews 21,342

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TrustScore 5 out of 5

4.8

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 9,963 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, helpful, and knowledgeable, making interactions pleasant and resolving issues effectively. Many highlight the excellent customer service, noting quick response times and efficient resolution of problems, often exceeding expectations. The overall service is described as great, with consumers appreciating the clear communication and smooth user experience from sales through support. However, some customers also noted issues with slow response times for assistance and difficulties with communication, including unanswered calls and ignored emails. A few other people also felt that the service delivered did not match what was promised during the sales process, leading to ongoing problems and dissatisfaction with contract terms.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the promptness and effectiveness of... See more

Response time

Consumers find response times to be positive, with many reviewers reporting quick and efficient service where... See more

User experience

Users describe positive interactions with the user experience, often highlighting helpful and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katie was so clear in her instructions and demonstrating. She also helped by going through my set up as we were training to ensure that everything was right. Katie was friendly, helpful and a genuine... See more

Rated 5 out of 5 stars

Adam was great and really helpful resolving an issue that had been ongoing for a couple of months. He informed me of all the different options and if he wasn't sure he informed me he would find out th... See more

Rated 5 out of 5 stars

I requested some support on running monthly reports. Katie was great and even saved them for me so I can easily access them in future. She even helped with another issue we've been trying to get resol... See more

Rated 5 out of 5 stars

Commuicantion was excellent from Hassin in daisy, we were moving offices and he was able to arrange different dates for us with the ISP. It wasnt an easy install by any mean but with Hassin's help it... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Daisy is the one of the UK's largest independent providers of voice, connectivity, mobile, IoT, cyber security, phone systems, cloud and IT services. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers. We combine straightforward solutions with friendly, helpful people to help businesses collaborate, communicate and connect.

Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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Rated 1 out of 5 stars

Scammers

I have been with Daisy for my landline and broadband service. After my contract ended, they started charging me £80 per month without informing me properly, and this continued for around six months before I noticed.

When I contacted them, they offered me a new contract at £55 per month, which I declined. I then decided to switch to another provider and arranged everything with BT. Before the switch was completed, a member of Daisy’s team contacted me and offered a deal at roughly the same price as BT, so I cancelled the BT order and chose to stay with Daisy.

Since then, they have continued charging me around £60 per month, despite the price that was agreed. I have complained and called multiple times, but the issue has never been resolved. Every month I seem to be charged more than what was promised, and dealing with customer service has been extremely frustrating.

Based on my experience, I would not recommend Daisy to anyone. Be very careful and check your bills regularly to ensure you are being charged the correct amount.
Account no. 4457402

1 April 2026
Unprompted review
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Reply from Daisy Group

Hi,

Thank you for sharing your detailed feedback. We are truly sorry to hear about the ongoing issues with your billing and the frustration you've experienced with our customer service.

We are taking your concerns seriously and have requested your account details to review your account to understand what has happened in your case.

Thanks, The Daisy Team

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