Dacast Reviews 94

The DaCast PC software has a few areas that do not work well. My chat with Mac went well and he said he will put in a report to fix the areas that are not working well or correctly.

I have been using Dacast successfully for 2 years. When I had problems today, I contacted the support via the chat function and Marry-ann immediately helped me to solve the problem. Thanks again!

Mary-Ann quickly helped me solve an annoying admin-related query.

Mary-ann provides great service! very responsive and helpful.

Mary-ann is amazing!! I have had her help on issues many times and she is always soo helpful and kind! I greatly appreciate her expertise, patience, willingness to help solve a problem!!

Mary-ann was very helpful and got my problem fixed right away.

I contact Dacast support so often and Marry-ann is always of huge help. Fast responses, great help and swift solutions.

This is why we are at DaCast.

The respond was immediate and I was able to speak with a live representative. Mac was helpful and patient with me.

We've had an issue that we've been trying to get resolution on for over two days. We spoke to multiple customer service reps who appeared to just be "kicking the can down the road", so we were getting absolutely no resolution, but instead just lip service. FINALLY, I was fortunate enough to get on a chat with Daryll Lee. He was OUTSTANDING and actually resolved our time critical issue instead of just passing us along to others. I would STRONGLY recommend that you have Daryll Lee start training other reps on how to actual resolve customer issues. Before getting to him, I would've rated Dacast customer service as a 0 out of 10. He completely changed the game with the knowledge and persistence.

Customer service rep (Mary-ann) connected fast and was very attentive to solving my issue.

Daryll was fantastic, really took the time to solve the issue completely, and was friendly to boot!

Mac answered all of my initial questions promptly with no delay. I'm optimistic about learning more about the services Dacast has to offer.

Thanks Mac!

Daryll was very helpful and knew a lot of information. When it came to a point that he was uncertain of the answer to a question, he immediately put me through to the proper department to help me further. Class A service!

I switched from IBM/ustream, so far dacast has been great, i stream to about 250 clients simultaneously, so far been great, i will update in a few months with how it continues to perform.

I'm currently using wirecast but am switching to stream directly from a atem mini pro.

We tried the free trial with Dacast, as we have been using Youtube as a platform for the last three years and our issue with Youtube was the link changing when the wifi went down, so we would have to create a whole new link again for the client.
With Dacast this seems to not be an issue. We used the trial with OBS Studio and we found it very easy to set-up and use. The link remains regardless of whether you have internet connection issues or not. The only problems we encountered with the Limited Access Trial was that it told us that when connecting to the UK it was "busy", so Dacast told us to use the US connection and then this was fine. We worried that this would be a problem when it is busy, but Dacast tell us it automatically uses/switches to the next region that is available. Also, the iphones or ipads viewing the stream, would turn off every 10 minutes, but we have been assured this is only with the trial version and not with the paid package. I have yet to purchase the actual DaCast membership, but will be doing so soon.

Poor customer service and incomplete platform.
Many people complain there will be a reason!

I just tested Dacast services in a short. I can say that they have a lot of features to cover your requirements.