As first time buyer, going through the mortgage process is terrifying, however Charlene talked me through every step, didn't use any jargon i didn't understand and explained everything clearly. Once... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is my second time dealing (re my mortgage) with Charlene and she is simply brilliant at what she does. Dealing with mortgages is scary and there are a lot of things that I did not understand.... See more
Excellent customer service and communication with us. We used this company previously with getting our first mortgage and we felt so happy and trusting in their ability that we went back to them for h... See more
Charlene has done our mortgage twice now and she is always so clear and outlines each step of the process. She makes everything so clear and we never doubt she has our best interest at heart. We would... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Excellent
Excellent service arranging a re-mortgage. Thank you very much Charlene.
This is my second time dealing (re my…
This is my second time dealing (re my mortgage) with Charlene and she is simply brilliant at what she does. Dealing with mortgages is scary and there are a lot of things that I did not understand. Charlene was happy to go through anything I was not sure of and everything was done in such a timely manner.
She was able to finalise everything for me on the same day which is much appreciated.
Thanks again Charlene.
First time buyer
As first time buyer, going through the mortgage process is terrifying, however Charlene talked me through every step, didn't use any jargon i didn't understand and explained everything clearly. Once I had my offer accepted and we submitted my full application, it only took one full business day to have my offer from my lender. You can't ask for any better than that! Top Class Service
Excellent mortgage advice from Charlene…
Taking mortgage advice from Charlene Compston-Cavanagh at DA Calder was an excellent experience. She had all the relevant information to hand, was able to answer every question we had, including market rates from all major suppliers. She understood our specific personal needs and was able to make recommendations based on that and on potential adjustments in interest rates etc.. I would not hesitate in recommending DA Calder, they have been exceptional financial advisors and mortgage brokers.
Charlene was outstanding
We recently worked with DA Calder, and in particular our mortgage advisor Charlene, and we honestly couldn’t be more grateful for the experience. What started as a stressful and emotional time for us was completely transformed thanks to Charlene’s support, professionalism, and genuine care.
From the very beginning, Charlene was patient, understanding, and incredibly knowledgeable. She took the time to explain everything clearly, kept us informed at every stage, and always made us feel reassured—even when things felt overwhelming. Nothing was ever too much trouble, and her calm, positive approach made all the difference.
Charlene didn’t just help us secure a mortgage—she made the whole journey feel manageable and, at times, even enjoyable. That’s something we never thought we’d say about the mortgage process!
We would absolutely use Charlene again without hesitation and will be recommending her and DA Calder to anyone we know. We’re truly thankful for everything she’s done for us.
Excellent work and communication.
Excellent Service
We have had very sound advice and excellent communication throughout. Everyone is a pleasure to deal with. From both mortgage and financial advice perspectives they have taken the time to answer our questions and talk everything through thoroughly with us. We are very happy with the expert service and would highly recommend DA Calder for mortgage advice and arrangement, and pension and investment planning. Thank you to everyone involved.
Excellent service, support & re-mortgage offer
Excellent customer service and communication with us. We used this company previously with getting our first mortgage and we felt so happy and trusting in their ability that we went back to them for help with our re-mortgage. Extra special thanks to Charlene who went above and beyond to get us a fantastic mortgage offer, in this tough climate. She was always available for any questions or queries, and we really felt in capable hands. She was also very efficient moving things along. Brilliant job, Thankyou! Would thoroughly recommend.
Great customer service
Great customer service, very friendly, explained it in ways I understand as not really clued up on all things mortgage and gave me all the options to consider what is best for me.
Efficient and Professional
Very efficient and always putting the customer first. Any dealings I have had over many years have been attended to with efficiency, professionalism and courtesy.
Excellent service
Many thanks to Charlene for securing a new mortgage offer for us and keeping us advised throughout. We felt as if she was working in our best interests and kept things moving along.
Excellent mortgage advice and would…
Excellent mortgage advice and would highly recommend
Charlene is very professional and makes…
Charlene is very professional and makes choosing a new mortgage deal much easier, i will continue to work with Charlene and D A Calder in the future.
Mortgage service
Service from charleane was first class from start to finish,always keeping is upto date with the smallest things.
Great experience
Charlene has done our mortgage twice now and she is always so clear and outlines each step of the process. She makes everything so clear and we never doubt she has our best interest at heart. We would never go anywhere else for our mortgage as once you find some as efficient and trustworthy as Charlene you don’t need to look elsewhere.
Excellent advice from Charlene!
We've been clients of DA Calder for several years, initially working with Alan and then Lara. Most recently, we were introduced to Charlene, who has been supporting us through the process of renegotiating both parts of our mortgage. Her service has been outstanding. Charlene brings a detailed, thoughtful, and well-considered approach, providing clear and comprehensive explanations of all available options. She's incredibly patient and always takes the time to answer our questions thoroughly. We wouldn't hesitate to recommend her—whether you're a first-time buyer entering the market or someone looking to renegotiate your mortgage terms, Charlene delivers exceptional service from start to finish!
Kieran and Ailsa
Amazing experience- can’t recommend Charlene enough!
As a first-time buyer, the idea of securing a mortgage felt overwhelming—but working with Charlene at DA Calder completely transformed the experience. From day one, she was reassuring, knowledgeable, and incredibly supportive. She took the time to explain everything in simple terms, patiently answered every question (and there were many!), and guided me through the entire process with confidence and care.
Charlene truly went above and beyond to take the stress out of what can be often a very daunting process. Her calm, professional manner and attention to detail gave me complete peace of mind. I always felt like I was in safe hands, and her regular updates meant I was never left in the dark.
What really stood out was how genuinely invested Charlene was in helping me find the right mortgage for my situation—not just the quickest or easiest option. She made me feel like a priority and never rushed any part of the process.
I honestly can’t thank Charlene and the team at DA Calder enough. If you’re a first-time buyer (or any kind of buyer!) looking for expert guidance with a personal touch, Charlene is the one to trust. She made what could have been a stressful experience genuinely enjoyable and exciting.
Excellent experience on 2 occasions
We have used D A Calder for an original mortgage and a subsequent remortgage, having been recommended them by family. We have been so impressed on both occasions by their professionalism, expertise, prompt communication and competence. Very grateful for their advice and will continue to use their services.
Georgie and Ed
Mortgage
Charlene talked me through the application process, making it easy and stress free. Have used DA Calder for a number of years and will continue to do so.
Excellent communication
Excellent communication, which made a stressful process much easier. Charlene talked us through the process and helped make everything seamless.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



