Ordered 2 tyres but received only 1. Contacted customer service right away, still no reply after several days. What am I supposed to do with 1 tyre? Return with 1 tyre?
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See what reviewers are saying
I ordered four complete winter wheels, but daekonline.dk decided to ship only two of them — without any information about when I can expect the remaining two. Truly terrible service. Do cars in Ge... See more
I made an order for 2 tyres, 10 days later still nothing from them. I wrote several times to them and kept getting the same auto generate respons. Then finally they cancelled my order and now i must... See more
Company replied
Ordered tyres and got these delivered within 10 days, good price and received what i ordered. Very happy with tyres! However, pathetic online shop and worst online order experience as mentioned b... See more
Company replied
Company details
About daekonline.dk
Written by the company
Daekonline.dk er din personlige online specialist i dæk fra alle mærker og størrelser. Find de rette dæk til dit køretøj i et unikt stort udvalg – uanset om det er en lille bil, limousine, motorcykel eller let lastbil, finder du altid de rigtige dæk til en god pris.
Hurtighed er Daekonline.dk’s styrke: direkte fra internettet til vejen. Selv i højsæsonerne forår og efterår sikrer denne online dækleverandør konstant tilgængelighed takket være sit store lager.
Daekonline.dk tilbyder et usædvanligt bredt udvalg af dæk og biltilbehør inden for forskellige produktkategorier, såsom:
- Dæk til personbiler,
- Dæk til motorcykler,
- Dæk til lette lastbiler,
- Dæk til elbiler,
- Alufælge og stålfælge,
- Komplette hjul (præmonterede dæk på fælge)
Delticom AG, virksomheden bag Daekonline.dk, er en af pionererne inden for online dæksalg og driver webshops i mere end 40 lande. Siden årtusindskiftet 1999/2000 har virksomheden tilbudt et bredt udvalg af dæk online.
Gennem et omfattende netværk af monteringspartnere kan kunder få deres nye dæk sendt direkte til et professionelt monteringsværksted ved bestilling.
Contact info
Hedwig-Kohn-Straße 1, 31319, Sehnde, Germany
- (+45) 77345733
- daekonline@delti.com
- dækonline.dk
1.8
Poor
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hurtig og effektiv ekspedition, og så ved returnering.
6 July 2023
Unprompted review
Great tires and great service
I have bought from Dækonline many times now. Last time I asked for the wrong size for both front and back on a motorcycle. Unusually Dækonline accept returns and will even collect the tires without cost to me. I do not think there are many companies that would pay return postage over international borders. So many thanks, I look forward to next time and will try to order the right ones too :)
17 January 2023
Unprompted review
Very bad service
This company has given me the worst customer experience ever. I was delivered a crooked rim which caused the car to shake (from the first day). I had it measured and it was crooked. I send it back, but have to pay for a new one, even though I could prove it was crooked. They send the crooked rim back to me - it's almost like making fun of me. What should I use it for...
I advise everyone to stay far away from this company.
12 August 2022
Unprompted review
Reply from daekonline.dk
Dear Mr Grunnet,
Thank you for your review. We will recheck once again your complaint and as soon as we have more information you will be informed via email.
Best regards, Team daekonline.dk
Super service.
22 March 2022
Super service
23 February 2022
Very good deal
Very transparent ordering system, delivery fast. Tracking system with german punctuality. Well packed and 100% quality. Price also very competitive. Thumbs up!
19 December 2021
Hurtig ekspedition og levering.
19 December 2021
Repeated failure and delay
I chose daekonline for new winter tires / alloys due to their excellent Trustpilot reputation (despite the items being cheaper on competing sites).
As I had bought a new car on summer tires (and as it is winter time) time was of the essence. I therefore chose alloys and tires that daekonline.dk reported "in stock".
After ordering I was immediately informed by mail that the order for the alloy had been sent to processing. Whereas I did not hear anything in regard to the tires (the alloys were no good to me alone – I need both alloys + tires and do not appreciate the order being split up in the first place).
After 3 days I contacted daekonline.dk on telephone. I was told that, despite the tires still showing online as being “in stock” this was not the case. No guarantees could be made as to when these supposed in-stock tires would actually be shipped. On the other hand, I was assured that the alloys were in stock and were being processed for shipping.
As I was in a hurry I cancelled the tire-part of the order and kept the alloy-part. I ordered the tires at a competing dealer that shipped the items immediately.
6 days later – while now having received the tires from the competing dealer I had still not received a track and trace for the alloys. I made contact by telephone again.
Now daekonline.dk could inform me that the alloys were not in stock either. Despite still showing in stock on their site, despite being reassured about the very fact days earlier on phone.
Frustrated I cancelled the remaining alloy-part of the order, telling myself never to deal with daekonline.dk again.
To make matters worse, after having received a confirmed cancellation on the alloys on mail I received a new mail from daekonline.dk days later again.
Despite cancellation the item had been shipped. They now demanded that the shop that I had contracted to do work refused to receive the cancelled order that should never have been shipped in the first place.
As of writing daekonline.dk has still not released the reserved amount on my account. Despite both order-lines being cancelled.
I cannot stress strongly enough, never to deal with daekonline.dk
Jens Andersen on behalf of Ida Bojesen
15 December 2021
Unprompted review
Reply from daekonline.dk
Kære Jens,
Tak for din anmeldelse.
Vi er virkelig kede af at høre at du ikke er tilfreds med den service der leveres af vores firma. Vi beklager ikke at kunne levere de bestilte produkter til tiden, og at du måtte annullere dine ordrer hos os. Der er allerede sendt en anmodning om at få reservationen slettet på din konto, kontakt venligst din bank.
Vi håber du kan acceptere vores undskyldning for ulejligheden og at denne uheldige situation ikke vil forhindre dig i at gøre samarbejde med os igen i fremtiden, og at på denne måde, vil du give os mulighed for at forbedre din mening om vores virksomhed.
Daekonline.dk teamet
Awful experience ever
Ordered winter tire/rim set on 1/11/2021 and after 7 weeks, nothing is happening. SEVEN WEEKS!!!
I haven't got any clear answer about my order and every time I contact them I should wait 1 more week or just cancel the order.
No one knows what is going on and not interested in solving the issue. Their offer is 10% discount or cancelling the order when I don't even know where is my order.
One of the most awful experience ever.
11 December 2021
Unprompted review
Reply from daekonline.dk
Dear Jin,
Thanks for your review.
We truly regret the delay of your order and we hope you can accept our apologies for the inconvenience. We can assure you that such cases are extremely rare and that most of our orders are delivered within the time frame advertised on our website. We would like to inform you that we have canceled your order, at your request.
We hope that this unfortunate situation will not prevent you from cooperating with us again in the future, and that in this way, you will give us the opportunity to improve your opinion about our company.
The Daekonline.dk team
Minus for lang leveringstid
Nem hjemmeside, god dæk til fornuftige priser, men for lang leveringstid.
9 September 2021
Super Service :)
11 July 2021
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