Cyrus Rugs Australia Reviews 

514
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their incredibly helpful attitude, expert knowledge, and patience in assisting buyers to find exactly what they need. Shoppers deeply appreciate the wide variety of available products and the smooth, highly pleasant purchasing process from start to finish. Some reviewers were not happy with certain product quality aspects, noting specific issues like items arriving damaged, failing to lay flat properly, or coming undone after a short time. A few people also mentioned notable frustrations regarding store credit policies, color discrepancies, and unexpected delivery delays.

What people talk about most

Product

Customers had positive experiences with product, highlighting a wonderful selection of amazing rugs that come... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as incredibly helpful,... See more

Service

People report positive experiences with service, noting that staff members are exceptionally knowledgeable,... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting friendly, knowledgeable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent materials, beautiful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have ordered another rug from Cyrus in Ballina . (Brian? always goes above and beyond to help and explain the manufacturing differences in each style of rug) We are looking forward to collect... See more

Rated 4 out of 5 stars

Great helpful customer service. Knowledgeable about product. Huge range available. Easy parking. Would highly recommend. I had previously purchased a very large rug and they shipped it to our cit... See more

Rated 5 out of 5 stars

Went into Rockhampton store after seeing some potential rugs I liked on the website. The man in this store was very helpful and showed me lots of different options based on what I was looking at. Al... See more

Company replied

Rated 5 out of 5 stars

Best experience service Lady name was Julie, only intended on buying one rug due to her knowledge I ended up buying 2 rugs .. ... Great customer service incredible lady.. Thank you 💐 I'll be back bec... See more

Company replied


Company details

  1. Rug Store
  2. also in
  3. Decoration and Interior Design Store
  4. Furniture Accessories

Written by the company

Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

514 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(514)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks Kelly @ the Tingalpa store.

Thanks Kelly @ the Tingalpa store.
You were very helpful and had great insight and with that we are very happy with our rug purchase. Definitely be back when we're ready for our next rug buy.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing!

I have been complaining that I can’t get the rug I bought to lay flat. I was told by Tanya that Michael is the person I need to speak to but he was away sick. He never got back to me so I rang again got his mobile number and still no answer. It is a 3m x 4m rug that is too thin, was rolled too tight and off centre. The other two small rugs are ok because they are small.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

If you are looking for a floor rug or…

If you are looking for a floor rug or mat, go and see Josh at Cyrus Rugs Cairns. Josh was so helpful in showing what they have available & very knowledgable about their products. He will even carry your purchase to your car too. I give Josh 5 stars 😊

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Darin at Cyrus rugs Bundaberg made…

Darin at Cyrus rugs Bundaberg made shopping a great experience. No pressure, good advice and extremely helpful every step of the way. The rugs were of excellent quality and a great price. Highly recommended!

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Browns Plains Cyrus Rigs shop is good…

Browns Plains Cyrus Rigs shop is good but Tamika is excellent.
She helped me pick out the rug and helped me with the size which I was unsure about. I went few times in the store to check if my rug is still there, every time she took time with me.
When I was ready to purchase it, my rug was sold and Tamika made it happen for me calling different stores and delivering at her store.
Thank you very much Tamika, excellent customer service.
Luciana

11 September 2026
Unprompted review
Rated 5 out of 5 stars

The Cairns store provides very…professional service, helpful advice

The Cairns store provides very professional service for our novices who want to buy a rug we used. The people are friendly and helpful and they know what suits us.
There is a lot of variety of rugs and we love these collections.
I would strongly reccomend people to go to this rug shop because there is no better one in Cairns

9 September 2026
Unprompted review
Rated 5 out of 5 stars

The "Perfect " choice found for us!

For service and attention regarding what rugs we were interested in, could not be faulted. Chris took the time to listen, are rare thing in business today. We took photos of our art in with us,so he had a better idea of colours etc. I wanted my husband to see the rugs, so went back a week later, Chris had found the " perfect one" but waited while I showed my hubby the others.. Then , voila, he showed us his choice based on our discussions and photos, PERFECT. Thank you Chris , Hervey Bay

30 July 2026
Unprompted review
Rated 3 out of 5 stars

When it finally arrived I loved it.

I’m 100% happy with the rug and the salesperson was absolutely amazing — friendly, knowledgeable and a pleasure to deal with.

Unfortunately, my experience with Cyrus Rugs’ processes and procedures surrounding the order and logistics was a complete disappointment. It’s frustrating when the product and salesperson are excellent, but the overall customer experience is let down by the company’s systems and processes.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks

The gentleman who served us was very helpful, and quite happily exchanged my first carpet as it didn’t suit…many thanks for that. We love our one we have now.

23 June 2026
Unprompted review
Rated 4 out of 5 stars

Very helpful and knowledgable re products

Great helpful customer service.
Knowledgeable about product.
Huge range available. Easy parking.
Would highly recommend. I had previously purchased a very large rug and they shipped it to our city in a timely manner.

6 March 2026
Unprompted review

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