I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
i bought a man city bike from KSA. it has been a bit long shipment and with no clear extracosts because of custom duties, however at the end the bike arrived. it's a beauty. the packaging was well... See more
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.3
Excellent
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fine bikes. Great prices. Wonderful Service.
I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied with the bikes and the delivery service. Their prices are also great.
The team is very responsive on WhatsApp and very accommodating.
Thanks for delivering my kids bike in time for my daughter's birthday, inspite of a last minute change in my order.
2 December 2025
Unprompted review
Reply from CycleSouq.com
Thank you so much for the wonderful feedback and for your continued trust in us! We truly appreciate your support over the years, your referrals, and your kind words about our team and service. It means a lot to us to be part of such special moments, especially delivering in time for your daughter’s birthday 🎉🚲 We look forward to supporting many more rides for your family ahead!
Very disappointed.
Very disappointed.
I have ordered a very expensive mountain bike on the 14th November. Shipping advisory is 7 to 10 days.
It has been over 11 days and not a single email. Had to call Cyclesouq twice and the order is still not dispatched to date.
Not sure what else one needs to do!
14 November 2025
Unprompted review
Reply from CycleSouq.com
Hey Borislav,
we completely understand your frustration, and we sincerely apologise for the inconvenience caused.
We’ve checked your order and can confirm that your bike was dispatched within the same week it was placed. The delay occurred because the shipment was held in Saudi Customs for over a week, which, unfortunately, is beyond our control.
As of today, the bike has been released and handed over to SMSA’s local fulfilment center, and you can expect delivery by tomorrow.
We understand how frustrating delays can be, especially when you’re excited to receive a new bike, and we truly appreciate your patience. We’re always here to support you and ensure the smoothest experience possible.
Regards,
Andy
i bought a man city bike from KSA
i bought a man city bike from KSA. it has been a bit long shipment and with no clear extracosts because of custom duties, however at the end the bike arrived.
it's a beauty.
the packaging was well done. and everything was easy to assemble.
the overal price paid still better than other products here in KSA, and even of same product on local dealers.
27 October 2025
The delivery was on time
The delivery was on time. Fully Assembled. Product was Excellent condition. New bike with wrapping.
26 October 2025
Good price good service
5 October 2025
Unprompted review
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Excellent
I’ve purchased from CycleSouq before, and they continue to impress every time. The team is prompt, professional, and provides excellent communication throughout. The bikes are always of outstanding quality — exactly as described and perfectly assembled. Highly recommend them for their consistency and top-notch service!
13 October 2025
Unprompted review
Reply from CycleSouq.com
Thank you so much for your continued trust and kind words! We're thrilled to know that you've had consistently great experiences with us. Our team works hard to maintain the quality and service our customers deserve — your feedback truly means a lot! 🚴♂️💫
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Excellent customer focused service
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery, and overall service has always impressed me.
Recently, I purchased another cycle for my son and shared a short video with the team. To my surprise, they reached out personally, pointed out that my son might soon outgrow the one I chose, and kindly sent us two additional options that were a better fit — without even charging the price difference!
It’s rare to find a business that genuinely cares this much about their customers — not just about the sale, but about ensuring the right product and long-term satisfaction.
Truly grateful for their integrity, generosity, and care. Cyclesouq.ae is the kind of business you want to keep returning to — amazing people behind an excellent brand. Highly recommend them to anyone looking for quality bikes and real customer care.
7 October 2025
Unprompted review
Reply from CycleSouq.com
Thank you so much for your heartfelt and detailed feedback! We’re truly humbled by your continued trust and support over the years. It means the world to us to know that you and your family have had such positive experiences with us.
Our goal has always been to go beyond just selling bikes, we want to make sure every customer gets the right fit and enjoys every ride to the fullest. We’re delighted that our team could assist you and your son with the perfect option.
Your kind words about our integrity and care genuinely inspire us to keep delivering the best experience possible. Thank you again for being a part of the CYCLESOUQ.COM family — we can’t wait to serve you again soon! 🚴♂️💚
Good price, process can be made better.
Good, value for money pricing. I was disappointed because when i needed to check up on my order status, finding the contact details of cusmer service was not easy.
Also order delivery days and times must be shown prominently so buyers can make a better-informed choice.
I was in Dubai for 5 days and almost was not able to get my order.
26 September 2025
Reply from CycleSouq.com
Thank you for your valuable feedback. We’re glad you found our prices competitive and appreciate your suggestion on improving the process. We understand your concern and would like to clarify that our contact details, along with order tracking and delivery timelines, are available on our website and included in the order confirmation email. That said, we’ll review how this information is displayed to make it even easier for customers to access in the future. Your input helps us improve, thank you again for sharing your experience.
Fast shipping ,an excellent after sales…
Fast shipping ,an excellent after sales service
25 September 2025
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon! 🚴♂️
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon! 🚴♂️
Great service
Great service. Extremely easy to order and delivery is super fast. They are also very responsive on WhatsApp.
24 September 2025
Reply from CycleSouq.com
Thank you for your wonderful feedback! We’re delighted to hear you had a smooth ordering experience and that our team was responsive and helpful. Your support means a lot to us! 🚴♂️
As Advertised legit items
As Advertised legit items! Got discount on first purchased. Also received discount code for next purcase 5/5 service
22 September 2025
Reply from CycleSouq.com
Thank you for your fantastic review! We’re glad you enjoyed your shopping experience and the discounts. We truly appreciate your trust and look forward to serving you again soon! 🚴♀️✨
Great company Great deals..extremely…
Great company Great deals..extremely responsive and genuine.. on dot delivery
Highly recommend
22 September 2025
Unprompted review
Reply from CycleSouq.com
Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with our service, deals, and timely delivery. Your recommendation means a lot to us! 🚴♂️💯
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon! 🚴♂️
2 orders, all out of stock
I had two orders with cyclesouq, first order was out of stock so i had to do a replacement, instead of a cycling shoes i was forced to take another item.
The 2nd order, same issue. Out of stock, had to opt out for another item.
Really bad experience.
27 August 2025
Reply from CycleSouq.com
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Stock discrepancies can occasionally occur due to high demand and supplier-side delays, and we understand how frustrating that can be. Our team always tries to offer suitable replacement options or immediate refunds in such cases. We’re actively improving our inventory management systems to prevent this from happening again and appreciate your patience and understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.