Cut My Reviews 

21,441
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,737 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are precisely cut to specifications and arrive well-packaged, ensuring they are safe during transit. Many people highlight the efficiency of the ordering process, describing it as simple and straightforward, with prompt delivery being a common positive experience. Reviewers frequently express satisfaction with the overall service, finding it excellent and often exceeding their expectations. However, some customers also noted issues with delivery, experiencing delays, incorrect addresses, or items arriving later than promised. A few other people also felt that the quality was not as expected, or that there were defects such as scratches or incorrect cut-outs, leading to dissatisfaction with the product.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the materials, precise cuts,... See more

Quality

Customers consistently note positive experiences with quality, praising the great materials, good quality... See more

Delivery service

Users describe positive interactions with delivery service, often praising quick delivery times and... See more

Order

Customers generally report positive experiences with the ordering process, finding it simple, seamless, and... See more

Service

Reviewers mention positive feedback about service, with many praising the great and excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought cut Perspex for aircon hose for casement window as other choices were inefficient - best solution ever! Very simple idea that I can easily transfer to other prepared frames the same size. Very... See more

Company replied

Rated 5 out of 5 stars

I would recommend this company. Really pleased with the oak laminate door. Perfect size and lovely finish to the oak grain. Customer services are friendly and very helpful. I found th... See more

Company replied

Rated 5 out of 5 stars

Ordered 18mm plywood panels for my guitar pedalboard build. My provided .dxf files contained plenty of rounded corners and cut-out sections, all of which were cut perfectly and very neatly, exa... See more

Company replied

Rated 5 out of 5 stars

Never ever had to to have a custom sheet of plastic cut to size with well placed hole for an air conditioning unit exhaust…. But these guys nailed it. Designed by me using an intuitive app on their we... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Acrylic Store
  3. Home Improvement Store
  4. Plastic Products Supplier
  5. Plywood Supplier
  6. Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(21,441)

5,389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Great company to buy from. Very reasonable prices, perfect sizes and really quick delivery. Highly recommend.

10 June 2026
Cut My logo

Reply from Cut My

Hi Pam,

What a lovely review to receive! We're thrilled that you found our prices reasonable and that the sizes were perfect for you. Thank you for highlighting our quick delivery — it’s wonderful to hear that your experience with us was so positive.

Kind regards,
Cut My

Rated 5 out of 5 stars

Good price great product even better…

Good price great product even better installation guide. I would definitely use this Company again for my next project. Superb.

10 June 2026
Cut My logo

Reply from Cut My

Hi Bob,

Thank you so much for your kind words! We're really happy to hear that you found our product to be great value and appreciated the installation guide. It's wonderful to know you'll consider us for your next project — we look forward to working with you again!

Kind regards,
Cut My

Rated 5 out of 5 stars

All ok

All ok, everything fitted fine and was good quality

10 June 2026
Cut My logo

Reply from Cut My

Hi Michael,

Thank you so much for your kind words about the quality and fit of our products. It’s wonderful to know that everything met your expectations.

Kind regards,
Cut My

Rated 1 out of 5 stars

Disappointed

Very disappointed with the quality I was not aware that this was not a quality product. The first piece had cracks in it, it was replaced with another piece but I will not use this company again. Also the delivery company were poor.

10 June 2026
Rated 5 out of 5 stars

Air conditioner acrylic window seal

The acrylic window seal (with a hole cut for the air conditioner) was exactly as described and made an incredible difference to the room temperature during the recent hot weather. The service was excellent and I can highly recommend this company

10 June 2026
Cut My logo

Reply from Cut My

Hi there,

What a lovely review to receive! We’re thrilled that the acrylic window seal made such a significant difference to your room's temperature during the hot weather. It’s wonderful to know that our product met your expectations and that you found our service excellent. Thank you for recommending us; it truly means a lot to our team!

Kind regards,
Cut My

Rated 5 out of 5 stars

Great Service and easy to use Web site

Great Service and easy to use Web site. The MFC board parts I ordered were spot on. It was a fairly big project (a media wall) but the CutMy service made the job a lot easier and the end product is superb.

9 June 2026
Cut My logo

Reply from Cut My

Hi Robert,

Thank you so much for your wonderful feedback! We're thrilled to hear that our website made the ordering process straightforward and that the MFC board parts were spot on for your media wall project. It's fantastic to know our service has contributed positively to such a big task, and we're delighted that you're pleased with the superb end product. Should you need any further assistance or have more projects in mind, please don't hesitate to reach out to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent service pieces of clear…

Excellent service pieces of clear plastic cut to size to put in granddaughter's club house. Faultless service, fully recommend.

10 June 2026
Cut My logo

Reply from Cut My

Hi Helen,

Thank you so much for your kind words about our service! We're thrilled that the clear plastic pieces fit perfectly for your granddaughter's clubhouse. It’s wonderful to know that you fully recommend us, and we truly appreciate your support.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, product very good quality and staff very helpful

16 June 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi there,

Thank you for your wonderful feedback! We're delighted to hear that you found our product to be of high quality and appreciated the support from our staff. It means a lot to us when customers have such positive experiences with our service.

Kind regards,
Cut My

Rated 5 out of 5 stars
Cut My logo

Reply from Cut My

Hi Nicki,

We're so grateful for your wonderful feedback about our product. It's fantastic to know that everything was cut correctly and met your expectations.

Kind regards,
Cut My

Rated 5 out of 5 stars

Great service

Very helpful service, they even realised I had made a mistake in my measurements and contacted me to get them corrected before sending out the order.

29 May 2026
Cut My logo

Reply from Cut My

Hi Sean,

Thank you for your wonderful feedback. We’re really glad our team could assist you with correcting those measurements before your order was sent out. Ensuring our customers receive the best fit possible is always a priority for us.

Kind regards,
Cut My

Rated 5 out of 5 stars

It all looks very good

It all looks very good, neatly cut and packaged. A little mix up regarding scale was cleared up and resent; you can see a firm's commitment to sort it when something isn't quite right.

9 June 2026
Cut My logo

Reply from Cut My

Hi Richard,

Thank you for taking the time to leave such a lovely review. We're pleased to hear that everything looks good and was neatly packaged. It's great to know that our commitment to resolving issues has made a positive impression on you.

Kind regards,
Cut My

Rated 5 out of 5 stars

Very happy with my order

Very happy with my order, a piece of acrylic with vent hose hole for my aircon the Velcro tape was easy to apply & it stayed put no problem

29 May 2026
Cut My logo

Reply from Cut My

Hi Julie,

Thank you so much for your wonderful feedback! We're thrilled to hear that the acrylic piece with the vent hose hole worked perfectly for your air conditioning needs, and it's great to know that the hook and loop tape was easy to apply and stayed in place. We truly appreciate you taking the time to share your positive experience.

Kind regards,
Cut My

Rated 2 out of 5 stars

Item delivered was as ordered

Item delivered was as ordered, but delivery was a joke. Received an email on the Friday that APC would be delivering the item on Monday.

All Monday morning, APC tractor.g advised delivery thay day. At 11:30 i got an email telling me it would be delayed and would be advised I would be contacted, also tracking information was removed entirely like the delivery was no longer valid.

Tuesday I contacted the local depot who advised the item had not even been collected until Monday afternoon and I would get a message advising when delivery will be on the day of delivery. That is not good enough, I needed to arrange for someone to be available to accept it.

Wednesday morning at 07:59 I received an email from APC stating the item would e delivered between 07:56.and 09:56, so potentially 3 minutes ago? The item was delivered at 08:14, 15 minutes after the delivery time email.

Now, this is APC being trash, but when I raised these issues with CutMy directly, it took them 2 weeks to respond, and it was just "well it's been delivered".

So i had to arrange for someone to be in to accept deliviery for 3 days due to poor communication, then CutMy showed absolutely no interest in the issue at hand. I will not be using these guys again.

29 May 2026
Rated 5 out of 5 stars

Shelving

My order was for 9mm marine ply cut to replace flimsy shelves in my garage. They were delivered quickly and fitted perfectly. I'll be using them again. Highly recommend them to anyone

10 June 2026
Cut My logo

Reply from Cut My

Hi Richard,

What a lovely review to receive! We’re thrilled that your new marine ply shelves arrived quickly and fit perfectly in your garage. Thank you for recommending us, and we look forward to assisting you with your future projects!

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent service

10 June 2026
Cut My logo

Reply from Cut My

Hi Archie,

Thank you so much for your kind words about our service. We're thrilled that you had such a positive experience with us, and we truly appreciate your feedback!

Kind regards,
Cut My

Rated 3 out of 5 stars

Whilst the goods ordered were of a good…

Whilst the goods ordered were of a good standard, the customer service of the courier company APC entrusted with the delivery was appallingly bad. No updates and outdated information on their website. My parcel was delivered over a week late by someone who was seemingly a sub-contemractor ( unbranded white van and no company uniform).

9 June 2026
Cut My logo

Reply from Cut My

Hi Veronique,

We appreciate you taking the time to share your thoughts about your recent experience with us. While it’s great to know that you were satisfied with the quality of the goods ordered, we're truly sorry to hear about the issues you faced with the delivery service provided by APC. A week-long delay and inadequate updates are certainly not what we expect for our customers, and we understand how frustrating that must have been for you.

Your feedback is invaluable as it helps us work towards a better experience, so please don’t hesitate to reach out directly if there’s anything more we can do to assist you.

Kind regards,
Cut My

Rated 5 out of 5 stars

Great experience …

A very simple ordering process and clear instructions to prevent errors on behalf of the buyer. Reasonable process and good follow up communication. Would definitely use again.

9 June 2026
Cut My logo

Reply from Cut My

Hi Gill,

Thank you so much for your wonderful feedback! We're really glad that you found our ordering process simple and appreciated the clear instructions we provide. It’s always our aim to ensure a smooth experience for our customers, and we're thrilled you're considering using us again.

Kind regards,
Cut My

Rated 5 out of 5 stars

Very impressed with this Company

I am so impressed with this Company, the website was clear and easy to navigate, the ordering process was simple. The product arrived promptly and very well packaged so all safely delivered in perfect condition. I will be using them again and am happy to recommend them :)

26 May 2026
Cut My logo

Reply from Cut My

Hi there

Thank you so much for your kind words about our service! We're thrilled to know that you found our website easy to navigate and that the ordering process was straightforward. It’s fantastic to hear that your product arrived promptly and in perfect condition; we take great care in packaging to ensure everything reaches our customers safely. Your recommendation means a lot, and we look forward to serving you again soon!

Kind regards,
Cut My

Rated 5 out of 5 stars

Very good from start to finish

Very good from start to finish. Easy ordering process. Excellent delivery service it was very fast. Definitely recommend

9 June 2026
Cut My logo

Reply from Cut My

Hi Jane,

What a lovely review to receive! We are thrilled that you found our ordering process easy and appreciated our fast delivery service. Thank you for recommending us; we truly value your support and feedback.

Kind regards,
Cut My

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