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Cushon Reviews 1,921

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TrustScore 4.5 out of 5

4.5

Retirement Scheme Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 495 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and navigation of the app, finding it simple to manage their pensions and track savings. Many appreciate the efficient service, especially the seamless process of combining multiple pensions into one pot with minimal hassle. The staff and customer service receive high praise for being helpful, knowledgeable, and quick to respond, making complex transitions straightforward and pleasant. However, some people were dissatisfied with the app's functionality when trying to withdraw funds, describing it as terrible and leading to missed withdrawal deadlines. A few other people also felt that customer service was incapable or provided incorrect details, causing issues with pension transfers and a lack of updates.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the app and systems easy to navigate... See more

Service

People report positive experiences with service, particularly praising the brilliant communication and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the speed of everything and... See more

Application

Reviewers highlight positive aspects of the app, with many finding it easy to use for tracking pension... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 4 out of 5 stars

I like the fact it is deducted directly from my salary, making it impossible to adding money to my fund. As a saver who does not take too much risk, investing a small amount every month for long term... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Company details

  1. Retirement Scheme Provider
  2. Investment Service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

It’s a great way to invest for my…

It’s a great way to invest for my retirement. There’s a simple to use interface, and a great dashboard showing all the information I need. I can even transfer across old workplace pensions really easily. Definitely recommended.

2 October 2025
Unprompted review

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