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NatWest Cushon Reviews 1,905

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TrustScore 4.5 out of 5

4.6

Retirement Scheme Provider
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Review summary

Created with AI, based on recent reviews

Looking at 545 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly app, highlighting its ease of navigation and the clear overview it provides of their pension information. Many appreciate the seamless process of consolidating multiple pensions into one pot, noting the minimal effort required on their part. The service is often described as excellent, with consumers commending the efficient and straightforward approach to managing their finances. Reviewers also consistently highlight the helpfulness and responsiveness of the staff and customer service, making interactions pleasant and productive. However, some customers reported dissatisfaction with the service, particularly regarding pension transfers, with some experiencing delays of several months. A few people also mentioned issues with the app when attempting to withdraw funds, describing the process as difficult and leading to missed deadlines.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and website easy to use,... See more

Service

Customers had positive experiences with service, particularly praising the efficiency and ease of pension... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and navigation. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Rated 5 out of 5 stars

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more

Rated 5 out of 5 stars

I have changed jobs a few times and each time I wanted to pull all my pensions together and the transfer process was a nightmare and forms to post and fill out and ids to gather and send off. Just so... See more

Company details

  1. Retirement Scheme Provider
  2. Investment Service

About NatWest Cushon

Written by the company

NatWest Cushon

NatWest Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2023, Cushon was acquired by NatWest Group and has since rebranded to NatWest Cushon.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

5* treatment

5* treatment

From start to finish everything was handled efficiently and without patronising language. Problem answered and advised how to sort as we went along.

20 April 2026
Unprompted review
Rated 2 out of 5 stars

Poor experience

Started off great, then when I queried why 37% tax had been deducted from a lump sum payment, I could not get a decent response.
Now I am unable to access any money because the system says a withdrawal is in progress, which is a something I havent requested.
I wish I had known all this before I decided to consolidate my other pensions here.

20 April 2026
Unprompted review

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