Cushion Supplier Reviews 

189
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting incredibly helpful staff who provide expert guidance and valuable advice throughout the entire ordering process. Consumers are consistently thrilled with the superb quality of the replacement cushions, noting that their older sofas and armchairs feel completely brand new and remarkably comfortable. However, some people mentioned that taking accurate measurements and discussing specifications is essential, though they ultimately achieved a wonderful final result. Buyers also noted that clear communication and regular updates during production ensure a genuinely smooth experience from start to finish.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that the replacement cushions fit their... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the brilliant results... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and guidance... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making the mistake of buying 5 large replacement seat cushion pads from Ebay I searched the web for a first class cushion supplier. And I found Lee at Cushion Supplier. A truly first class com... See more

Rated 5 out of 5 stars

After a disaster with another supplier I found the Cushion Supplier via a lengthy Google search (and many unimpressed phone calls to vendors). Lee is like a unicorn, you don't think they actually exis... See more

Rated 5 out of 5 stars

I cannot recommend this company highly enough. The service from start to finish was first class and even better, Our seven year old Sofology sofa has been completely transformed for an absolute fract... See more

Rated 5 out of 5 stars

We recently bought a second hand Tetra Sofa in good condition although the cushion interiors had seen better days. I found this company and am delighted with the newly 'filled' cushions and the excell... See more


Company details

  1. Upholstery Shop

Written by the company

We provide bespoke replacement cushion inners and covers to the trade and public alike. Cut to any, shape and size with a whole choice of fillings to choose from. We do not have online baskets and all orders are placed with human to human discussions before going ahead. Feather Wrap Foam Core, Feather Only, Quallofil Fibre, Foam and 100% Fibre's all available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(189)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Feather Wrap Foam Core Sofa Back Cushions

I’m delighted with my new feather wrap foam core sofa back cushions. They’re much more supportive than the old feather cushions and the sofa looks better too as they have more structure, don’t collapse and don’t need to be plumped up. Lee was extremely polite and efficient to liaise with and I could not recommend his company highly enough. They also use DPD to deliver the cushions who are by far the best couriers in my experience.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service

From the very beginning, Lee, the Manager of this company, was helpful and kept in touch with me by email and phone during the procedure of this order. The cushions were delivered on time and beautifully packed, so that they would not get damaged during transit. My settee cushions are fantastic and the procedure of placing an order with this company was made easy because they were so efficient. I am going to use them again and also recommend this company to anyone who needs new cushions.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Comfort brought back to our favourite sofa!

From pre-order to receipt of cushions, the service and product have been faultless. Nothing has been too much trouble, and questions were responded to immediately. I am delighted with the company, and comfort has been brought back to our favourite sofa.

Highly recommend this fabulous service. Why buy new when you can revive a treasured piece of furniture?

21 March 2025
Unprompted review
Rated 5 out of 5 stars

A service you can rely on.

Great experience dealing with Lee at Cushion Suppliers, we really didn't know what type of cushion inserts to choose but after talking to Lee he guided us in the right direction. Delivery was as promised and the price was competitive, a first class service indeed.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Replaced cushions on my sofa and it’s like brand new once again. No point going anywhere else, you’ll be more than satisfied with cushion suppliers.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service and products

With 3 new feather-wrapped foam-core cushions from Cushion Supplier on my sofa it really does look like new - a complete new lease of life. The price was very competitive, the delivery time just as promised and the quality of the cushions excellent. The ordering process and all comms with Lee were absolutely perfect throughout. Thoroughly recommend this company and would certainly use again

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Loaf replacement cushions

I contacted The Cushion Suppliers after researching many other replacement cushion providers, as I was having issues with my Loaf Cuddlemuffin sofa cushions. I spoke with Lee over the phone, who was extremely knowledgeable and helpful. When my replacement cushions arrived, they weren’t quite right. I was anxious about calling them, but I really shouldn’t have been, Lee was absolutely amazing. He put my mind at ease and reassured me that they would sort the problem out. It turned out we just needed to tweak the foam. The turnaround was incredibly fast, and I had the new inserts back by the end of the week. I had a party that weekend and Lee made sure I had the cushions in plenty of time. Absolutely thrilled with the new cushions, so much better than the original Loaf ones! I would definitely use this company again and 100% recommend them. Their customer service and aftercare are second to none.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, both their product and customer service are great. After a phone call with Lee I was able to order with confidence, and my confidence was not misplaced. All communication is prompt and helpful and the cushions are good quality and exactly as described. I only wish I had known about them sooner.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality product

Cushion supplier was excellent. I looked on line but discussed my exact requirements over the phone. I sent my seat cushions by post and the new seats were back with us in less than a fortnight. The new cushions are really high quality, so much so it's like having a new sofa. Thank you.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Great advice, great cushions and great service

When I phoned about replacement cushions I explained my back and joint problems and imminent surgery. Cushion Supplier were able to suggest an alternative to a straightforward like-for-like replacement. They responded promptly and helpfully to subsequent emails and did the job quickly. I sent them one cushion cover to get exact measurements. The three cushions arrived exactly when they said, perfectly packaged. They are such a good fit that it was a bit of a tussle to wrestle the two into the covers I hadn't sent (I wish I'd sent all three covers!)

The 3 cushions are perfect, very comfortable and supportive. My sofa looks and feels like new.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality, price and service

Amazing service, great price and fantastic quality yet again from Cushion Supplier. This was our third purchase from them after previously upgrading dining table seats and outdoor furniture seats. This time we ordered cut size foam for two dog beds and the finished product is excellent. It arrived cut to the exact dimensions within days, fits perfectly and the quality is phenomenal yet again. I now have a very happy young Labrador sleeping soundly in his new bed as a type this!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

What an incredible company

What an incredible company. I had two sofa seat cushions made and now I have got them I could not be happier. There was an issue along the way which was nothing to do with the company and Lee was on the phone every single day sometimes twice a day until all was sorted. Their customer service is incredible and there was a happy ending. Would most definitely use again and suggest people use them. Thank you Lee and all those involved.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Cushion Supplier

We have an expensive sofa now 20 years old and due to family life the base cushion filling has collapsed.
Measured cushions as per website instruction phoned and ordered new interior cushion fill of qualofil same as original filling. Told 2 to 3 weeks, cushions delivered after 3 weeks, perfect fit has returned the sofa to its former comfort. would highly recommend the cushion supplier and have no hesitation in using their sevice again.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

New Cushions - Sofa Looks Brand New

I would highly recommend this company if you are debating getting new cushions for your sofa. My sofa looks brand new. I couldn't be happier. Over the moon. A very competitive price and a very easy process which was handled by Lee Watkins all the way through.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round

We replaced our saggy feather filled sofa cushions with foam ones and the sofa is now actually comfortable, feel twice as big and is like new. The process was so easy and the new covered cushions were with me in a week. It's like having a completely new sofa for a fraction of the price!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, sofa cushions feel like new.
John and Lee were very helpful at all times.
I throughly recommend using Cushion Supplier!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service and product

Wonderful good value service and now my terrible Loaf sofa is comfortable again. We replaced the seat cushions with Dacron wrapped foam, and the sofa is better than new.

Lee was so helpful from first phone call helping me choose, to keeping me updated every step of the way.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Efficient friendly service

The cushions were safely delivered and they are perfect! No slouching from now on! Process so simple to navigate - friendly guidance and advice on which options to go for.

11 October 2024
Unprompted review

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