Scammers. I've been playing a long time at Cusco Casino. They give bonusses and the like, but when your win rate is to high they cancel your bonusses, this means any bonusses you had and the cash back... See more
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rules seem pretty clear, nothing hidden or confusing from what I’ve seen
Dear cuscocasino players, I would like to inform you that cuscocasino has a new owner, as i read the new reviews there is something going on with this casino, it seems that you can move on to a dif... See more
Company replied
just spinning for fun and somehow actually winning lol, didn’t expect that
4.0
Great
199 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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Reply from Cuscocasino
Dear Stef,
Thank you for taking the time to leave us a review!
We're thrilled to hear that you enjoyed our service and found our platform user-friendly with plenty of choices available. Providing an excellent gaming experience is our top priority, and we're delighted that we could meet your expectations.
If you have any suggestions for improvement or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure you have a seamless and enjoyable experience at our casino.
Thank you once again for your feedback, and we look forward to serving you again soon!
Sincerely, Cusco Casino.
Reply from Cuscocasino
Dear Mathijs Hellingwerf,
We appreciate your feedback!
It brings us great joy to learn that you are pleased with the service we provide. Ensuring top-notch customer service is paramount to us, and we're thrilled to learn that we have fulfilled your expectations in this regard.
Should you have any inquiries or require assistance in the future, please feel free to contact us. We are dedicated to ensuring that your experience at our casino remains enjoyable and seamless.
With love, Cusco Casino.
Cuscocasino is a very nice casino with…
Cuscocasino is a very nice casino with a lot of games. Once you verified withrdrawals are going very fast and there's a very nice support team that helps you with every problem
15 March 2024
Unprompted review
Reply from Cuscocasino
Dear Bram,
Thank you for your positive feedback!
We're thrilled to hear that you're enjoying your experience at Cusco Casino.
We take pride in offering a wide variety of games to cater to all preferences, and we're glad to hear that you're finding our game selection enjoyable.
Our team works hard to ensure that the verification process is smooth and efficient, and we're delighted that you've experienced fast withdrawals once your account was verified.
Providing excellent customer support is a top priority for us, and we're pleased to hear that our support team has been helpful in addressing any issues or questions you may have had.
If you ever need further assistance or have any suggestions for how we can improve your experience even more, please don't hesitate to reach out. We're here to help!
Thank you for choosing Cusco Casino, and we look forward to continuing to provide you with top-notch gaming entertainment.
Sincerely, Cusco Casino.
Great slots an great and friendly…
Great slots an great and friendly support by Parker.. 👍🍀
14 March 2024
Unprompted review
Reply from Cuscocasino
Dear Mandy,
Thank you for sharing your positive experience with us!
We're thrilled to hear that you enjoyed playing our slots and found our support, especially Parker, to be great and friendly. Providing top-notch customer service is one of our top priorities, and it's wonderful to know that Parker was able to assist you effectively.
We continuously strive to offer a wide variety of exciting slots and ensure that our players receive the assistance they need promptly and courteously. Your feedback encourages us to maintain our high standards and motivates us to continue delivering exceptional service.
If you have any further questions, feedback, or if there's anything else we can assist you with, please feel free to reach out to us. We're here to help and make sure you have a fantastic gaming experience with us.
Thank you for choosing us as your gaming destination, and we look forward to serving you again soon!
Sincerely, Cusco Casino.
Made 2000 euros on this casino
Made 2000 euros on this casino, first they have to verify the account which is normal at casinos, however im waiting for 2 days now on my money and i start to get very annoyed. The casino itself is great. Its fast and very smooth to play on. Hope i will get my money today
29 February 2024
Unprompted review
Reply from Cuscocasino
Dear Ingo,
Thank you for contacting us and sharing your experience with us. We appreciate your positive feedback about the operation of our casino and the smooth gameplay.
We sincerely apologize for any inconvenience caused by the delay in processing your withdrawal. We understand the importance of timely withdrawals and are sorry you had to wait for your funds.
We would like to bring to your attention some essential information regarding the withdrawal process of funds from your account, as outlined in our Terms and Conditions.
Withdrawal Processing Timeframe:
Requests to withdraw funds are diligently handled by our financial department. The processing period is set at 3 (three) business days after the withdrawal request or 3 (three) business days following the last withdrawal payment, provided all other conditions are met and checks are satisfactorily completed, as detailed in our Terms.
Processing Hours:
Our dedicated financial department agents operate between 6 AM to 5 PM GMT, Monday to Friday. Please be aware of this schedule when anticipating the processing of your withdrawal requests.
Your Agreement:
By utilizing our services, you explicitly agree to and acknowledge the timetable for funds withdrawal, as outlined in our Terms and Conditions. We encourage you to review this information in the "ACCOUNT BALANCE, DEPOSITING AND WITHDRAWING FUNDS" section available at https://cuscocasino.com/info_pages/terms_and_conditions.
Post-Processing Responsibilities:
Once the financial department has successfully processed your fund transfer request, any subsequent delays in payment processing are beyond the responsibility of the Company.
For further details and comprehensive information, please refer to our Terms and Conditions available at https://cuscocasino.com/info_pages/terms_and_conditions.
We appreciate your understanding and cooperation in adhering to these withdrawal processing guidelines. Should you have any queries or require assistance, please feel free to contact our customer support team.
Sincerely, Cusco Casino.
Really good casino
Really good casino! Support is very friendly and informative. If you want to verify your account quickly - contact support!!!
22 February 2024
Unprompted review
Reply from Cuscocasino
Dear Jazzy,
Thank you for taking the time to share your positive experience with our casino. We are thrilled to receive your kind words and are delighted that you've had a really good experience with us.
It's fantastic to hear that you find our support team friendly and informative. We understand the importance of quick and efficient account verification, and we're pleased to know that our support team was able to assist you promptly. We strive to provide excellent service to ensure a smooth and enjoyable gaming experience for all our players.
Your positive feedback encourages us to continue delivering top-notch service. If you ever have any further comments, suggestions, or if there's anything specific you'd like to share, please feel free to reach out. We value your input as it helps us maintain and improve our standards.
Once again, thank you for choosing Cusco Casino. We look forward to continuing to provide you with a high-quality gaming experience.
Sincerely, Cusco Casino.
cashout horrible
I would not recommend this casino, especially for people who are susceptible for a gambling addiction. It is very easy to deposit lots of money but it is very hard to withdraw due to the restrictions. I deposited (a lot) and finally/luckely won it all back. I wanted to cash it all out but that was impossible. Even with my VIP status it would take months for the withdrawals. I begged for my withdrawal and explained I really needed my money but I had to do it with a lot of seperate withdrawals. Every withdrawal takes three logins so you are constantly at risk to gamble again. And after two weeks it happened: I lost it all. I know it is my own fault but this is the tactic of Cusco. Don't gamble here, they are happy to take your money but they make it almost impossible to get your money back
25 February 2024
Unprompted review
Reply from Cuscocasino
Dear Jack,
Thank you for reaching out and sharing your concerns with us. We value your feedback and want to address the issues you've experienced regarding withdrawals at Cusco Casino.
Our finance team is dedicated to processing withdrawals as efficiently as possible. We understand that this process is crucial, and we appreciate your patience.
Upon registering with our casino, players agree to abide by our terms and conditions. Specific rules and guidelines related to withdrawal limits can be found in our terms and conditions section, particularly under "ACCOUNT BALANCE, DEPOSITING, AND WITHDRAWING FUNDS." You can review these details by visiting the following link: https://cuscocasino.com/info_pages/terms_and_conditions.
To further enhance your control over withdrawals and prevent any unintentional gameplay, we offer a freeze mode. This feature, when activated through your VIP manager, restricts the initiation of gameplay, ensuring that you can withdraw your funds without engaging in additional games.
We genuinely value your continued support and would like to assist you further. If you have any specific concerns or additional questions, please feel free to contact our VIP support team at vip@cuscocasino.com. Your satisfaction is our priority, and we are here to address any issues you may have.
Thank you for choosing Cusco Casino, and we look forward to providing you with an improved and more satisfying gaming experience.
Sincerely, Cusco Casino.
RTP is zero, it’s a real scam/mess
Edited : I replied to the casino response at the end of this post.
Original post :
Joined this casino one week ago and deposited thousands of euros.
The VIP Manager told me I have to deposit without bonification in order to receive a good bonus.
Today February 21, 2024 I deposited 2960.
The lady credited a bonus of 300 euros considering that it is big money.
She wasn’t even able to understand the relativity of the word « big ».
It is a miserable 10% whereas elsewhere I usually get between 25 and 30%.
I advise every single customer to never join this scam.
Slots seems rigged. The one I played is limited to 4 euros in term of bet. How can they advertise 96% as RTP (the same claimed by the provider) when the slots are constructed by the provider with bet amount going up to 100.
The 96% of the provider is a real RTP but it can not be advertised by the casino when bet is limited.
It is a matter of mathematics : for a slot with a high volatility, when you limit the bet to the tiny amount of 4 euros, you reduce the RTP to less than 80%.
I am a quantitative engineer and I know perfectly the statistical laws and how a slot is developed.
If any customer needs further information, I can elaborate.
My reply to casino response : I didn’t contest the fact that you are under licence.
I am just contesting your RTP.
You can not advertise the RTP announced by Pragmatic Play because the bet amount limit is 100 euros and not 4 euros.
I challenge you to prove your RTP is aligned with what your are communicating under the slot help.
You won’t take risk and you limit bet amount to 4 euros ? That’s your right.
However, in this case, you have two solutions :
1- you ask pragmatic to assess the RTP for bets under 4 euros : I am quite sure, the result will be more closer to 80% than to 96%,
2- you run yourself a large number of draws with a bet less than 4 euros, you find the long run RTP and you communicate it if you have the courage to (rather than the fake 96%).
As a conclusion, either you are rigging voluntarily the RTP or you didn’t realize that you are rigging the machine through limited bet.
In both cases, you can not attract people (millionnaires) like me.
Finally, regarding the VIP Manager, she was neither kind nor competent.
I left your casino because of her behavior.
She credited 10% on my deposit of 2960. When I complained, she claimed I received 20% if we count the cashback received one day before.
She thought I was stupid and that I will accept to combine a cash back based on my last week activity with a bonus based on a new deposit.
Obviously, she has a competency issue.
Finally, regarding the bonus rate, I did already reach 47% and in all cases more than 40% in all other serious casinos.
Also, your VIP Manager is just the worst among all other VIP Managers.
PS : I am ready to discuss further with the relevant person : a Manager who understands numbers, statistics and maths in general.
21 February 2024
Unprompted review
Reply from Cuscocasino
Hi there,
I hope this message finds you well.
Thank you for sharing your feedback and concerns with us. We appreciate your engagement and would like to address the points you've raised to ensure a transparent and fair gaming experience for you and all our players.
First and foremost, I want to assure you that our casino operates under a valid license, and our commitment is to uphold the principles of transparent and fair play.
Regarding your concerns about the RTP (Return to Player) settings, it's essential to note that these settings are standard and determined by the game provider. As a casino, we do not have direct access to or control over the RTP settings. This ensures a level playing field for all our users, as the game provider maintains these configurations.
Furthermore, our VIP manager strives to offer you the best bonuses available, tailoring them to your individual situation. Upon a detailed review of your account, it appears that your deposit-to-bonus ratio exceeds 30%, and we acknowledge the importance of bonuses in enhancing your gaming experience.
We value your feedback and take your concerns seriously. If you have any further questions or would like additional clarification on specific aspects, please do not hesitate to reach out to our customer support team. We are here to assist you and address any issues you may encounter.
Thank you once again for bringing these matters to our attention. Your satisfaction is our priority, and we are committed to providing a positive and enjoyable gaming environment for all our players.
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