Cuscocasino Reviews 199

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

Scammers. I've been playing a long time at Cusco Casino. They give bonusses and the like, but when your win rate is to high they cancel your bonusses, this means any bonusses you had and the cash back... See more

Rated 3 out of 5 stars

Dear cuscocasino players, I would like to inform you that cuscocasino has a new owner, as i read the new reviews there is something going on with this casino, it seems that you can move on to a dif... See more

Company replied

4.0

Great

TrustScore 4 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good

Very good, the best of all

20 June 2024
Unprompted review
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Reply from Cuscocasino

Dear EleniSi,

We are thrilled to hear that you consider Cusco Casino among the best. It's our goal to provide an exceptional gaming experience with a wide variety of games and top-notch customer service.

If there's anything more we can do to enhance your time with us or if you have any questions, please feel free to reach out. We are here to ensure your enjoyment and satisfaction at every turn.

We appreciate you choosing Cusco Casino and look forward to continuing to exceed your expectations.

With love, Cusco Casino.

Rated 5 out of 5 stars

Great casino

Great casino

19 June 2024
Unprompted review
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Reply from Cuscocasino

Dear Akhie,

Thank you so much for your kind words!

We're thrilled to hear that you think Cusco Casino is great. Your feedback means the world to us, and it’s wonderful to know that you’re enjoying your time with us.

At Cusco Casino, we strive to create a fun, exciting, and fair gaming environment for all our players. Your satisfaction is our top priority, and we're constantly working to ensure we offer the best possible experience.

If you ever have any suggestions or need assistance, please don’t hesitate to reach out. Our customer support team is always here to help and make your experience even better.

Thanks again for your support and for choosing Cusco Casino. We look forward to continuing to provide you with a fantastic gaming experience!

With love, Cusco Casino.

Rated 5 out of 5 stars

thanks to 🥳🥳🥳🥳🥳

16 June 2024
Unprompted review
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Reply from Cuscocasino

Dear Radoslav,

We're delighted to see your excitement and appreciate your positive feedback.

At Cusco Casino, we're committed to creating an enjoyable and rewarding experience for our players. Your satisfaction is our top priority, and it's wonderful to know that you're having a great time with us.

If you have any questions or need further assistance, please don't hesitate to reach out to us at support@cuscocasino.com. We're always here to help and ensure your gaming experience remains fantastic.

Thank you once again for choosing Cusco Casino. We look forward to continuing to provide you with top-notch service and entertainment.

With love,Cusco Casino.

Rated 1 out of 5 stars

watch out at this Cusco casino !!!!!

watch out at this Cusco casino. If you are new they let you win. Then a switch is turned and you never win again. RTP return to player. But believe me, they certainly mean RTC return to Casino. I've often messaged them about it. You are told yes, it is not your day. But the whole week in a line downwards so that says enough. Stay away from Cusco casino, the same at RAKOO Casino is a company

12 June 2024
Unprompted review
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Reply from Cuscocasino

Dear Tribe,

We deeply regret that your experience with Cusco Casino has not met your expectations, and we would like to address your concerns.

Firstly, please be assured that Cusco Casino operates under a valid gaming license, and we adhere to strict regulations to ensure fair play and transparency. All our games, including slots, are provided by licensed and reputable game providers. The Return to Player (RTP) rates for these games are determined and regulated by these providers and are regularly audited by independent authorities to ensure fairness.

We understand your frustration regarding winning patterns. However, it's important to note that our games operate on Random Number Generators (RNGs), ensuring that every spin and game outcome is entirely random and not influenced by previous results or player history. There is no mechanism for altering the RTP or making "switches" to change the odds of winning once you start playing.

Regarding your comparison with other casinos, we want to clarify that Cusco Casino is an independent entity. We operate separately and have no affiliation with RAKOO Casino or any other online casino. Our commitment is to provide a fair and enjoyable gaming experience for all our players.

We apologize if our previous responses did not address your concerns adequately. If you have any further questions or require additional assistance, please do not hesitate to reach out to us directly at support@cuscocasino.com. We are here to help and ensure your gaming experience is as positive as possible.

Thank you for your understanding and for giving us the opportunity to address your concerns.

Sincerely, Cusco Casino.

Rated 5 out of 5 stars

Very nice customer service

11 June 2024
Unprompted review
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Reply from Cuscocasino

Dear Linsey,

Thank you so much for your kind review!

We're delighted to hear that you had a positive experience with our customer service team at Cusco Casino.

Providing excellent customer service is one of our top priorities, and it's wonderful to know that our efforts are appreciated. We strive to ensure that every player feels valued and supported throughout their gaming experience with us.

If you ever have any questions or need further assistance, please feel free to reach out. Our team is always here to help and ensure you have the best possible experience at Cusco Casino.

Thank you once again for your kind words and for choosing Cusco Casino. We look forward to continuing to provide you with exceptional service and exciting gaming opportunities.

With love, Cusco Casino.

Rated 5 out of 5 stars

Great Casino and fast help in the chat

I won a small amount, but verification and withdrawal was easy and fast. I had to wait 2 days on my withdrawal. I had a great introduction to this casino so far, and don't see any cons at the moment.

20 May 2024
Unprompted review
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Reply from Cuscocasino

Dear Robert,

Thank you for taking the time to share your positive experience with Cusco Casino. We are delighted to hear that you found our casino enjoyable and appreciated the fast assistance provided by our chat support team.

We are pleased that the verification and withdrawal processes were smooth and efficient for you. Our team strives to ensure that all player transactions are handled promptly and securely. While a 2-day wait for withdrawals is within our standard processing time, we are continuously working to improve our services and expedite this process wherever possible.

Your feedback is invaluable to us, and we are thrilled that you had a great introduction to our casino. We hope to continue providing you with exceptional gaming experiences and outstanding customer service.

If you have any questions or need further assistance in the future, please do not hesitate to reach out to our support team. We are always here to help.

Thank you once again for your kind words and for choosing Cusco Casino. We look forward to continuing to serve you.

With love, Cusco Casino.

Rated 5 out of 5 stars

Great costumer service

Great costumer service, Always ready to help you out and the best games! Love it!

20 May 2024
Unprompted review
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Reply from Cuscocasino

Hi Threre,

We are thrilled to hear that you have had a great experience with our customer service and that you are enjoying our games.

At Cusco Casino, we strive to provide the best possible service to all our players, and it's always rewarding to hear that our efforts are appreciated. Our support team is dedicated to helping you with any issues or questions you may have, and we're delighted to know that their assistance has been valuable to you.

We are also glad to hear that you love our selection of games. We work hard to offer a diverse and exciting range of games to keep our players entertained.

If you ever need further assistance or have any feedback on how we can continue to improve, please don't hesitate to reach out to us at support@cuscocasino.com. We are always here to help and ensure you have the best possible gaming experience.

Thank you once again for your kind words and for choosing Cusco Casino. We look forward to continuing to provide you with excellent service and exciting games!

With love, Cusco Casino.

Rated 5 out of 5 stars

Great casino

Great casino

18 May 2024
Unprompted review
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Reply from Cuscocasino

Dear Mathijs,

Thank you so much for taking the time to share your thoughts on Trustpilot. We are delighted to hear that you consider Cusco Casino a great casino!

At Cusco Casino, we are committed to providing an exceptional gaming experience for all our players. Your positive feedback reaffirms the hard work and dedication our team puts into ensuring that our platform remains fun, engaging, and rewarding.

We always strive to offer a wide variety of games, fast and reliable support, and exciting bonuses to enhance your gaming experience. It’s wonderful to know that our efforts are making a positive impact.

If you ever have any questions, suggestions, or need assistance, please don’t hesitate to reach out to our support team. We’re here to help and ensure that your experience with Cusco Casino continues to be enjoyable.

Thank you once again for your kind words and for choosing Cusco Casino. We look forward to continuing to provide you with a top-notch gaming experience.

With love, Cusco Casino.

Rated 5 out of 5 stars

The best casino !❤️

14 May 2024
Unprompted review
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Reply from Cuscocasino

Hi There,

We are thrilled to receive your review and learn that you consider us the best casino! Your words truly made our day, and we're grateful for your support.

At Cusco Casino, we strive to provide our players with the ultimate gaming experience, and it's incredibly rewarding to hear that our efforts are being appreciated. We're dedicated to offering a wide range of exciting games, top-notch customer service, and rewarding bonuses to ensure that every moment you spend with us is enjoyable and memorable.

Your feedback motivates us to continue delivering excellence, and we're committed to maintaining the high standards that have earned us your trust and loyalty.

If you ever have any questions, suggestions, or feedback, please feel free to reach out to us. We're here to assist you in any way we can and to ensure that your experience with us remains exceptional.

Thank you once again for your kind words and for choosing Cusco Casino. We look forward to welcoming you back for more thrilling adventures!

With love, Cusco Casino.

Rated 4 out of 5 stars

Good casino

Good casino

12 May 2024
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Romana,

We wanted to take a moment to express our gratitude for your kind words about our casino. It means a lot to us that you took the time to share your positive experience.

We're thrilled to hear that you consider us a good casino, and we're committed to maintaining the high standards that have earned us your praise. Our team works tirelessly to ensure that every aspect of your gaming experience is enjoyable and rewarding.

If you ever have any questions, suggestions, or feedback, please don't hesitate to reach out to us. We're here to assist you in any way we can and to ensure that your time with us is nothing short of exceptional.

Thank you once again for your support, and we look forward to continuing to exceed your expectations in the future!

With love, Cusco Casino.

Rated 4 out of 5 stars

Good service fast support until now

12 May 2024
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Hi There,

Thank you for taking the time to leave us a review! We're thrilled to hear that you've had a positive experience with our service and support team at Cusco Casino.

Providing fast and reliable support is one of our top priorities, so it's great to know that we've met your expectations so far. We strive to ensure that every player receives prompt assistance whenever they need it, whether it's resolving an issue or answering any questions they may have.

If there's anything else we can assist you with or if you have any feedback to share, please feel free to reach out to us. We're here to help and are committed to making your gaming experience with us as enjoyable as possible.

Thank you once again for your kind words and for choosing Cusco Casino. We appreciate your support and look forward to continuing to serve you in the future.

With love, Cusco Casino.

Rated 5 out of 5 stars

Okey good game

11 May 2024
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Jon,

Thank you for your feedback! We're delighted to hear that you enjoyed playing our games at Cusco Casino.

We strive to offer a wide variety of exciting games to ensure that every player finds something they love. Your satisfaction is our top priority, and we're thrilled that you had a positive gaming experience with us.

If you have any suggestions for how we can make your experience even better, please feel free to let us know. We're always looking for ways to improve and provide the best possible service to our players.

Thank you for choosing Cusco Casino, and we hope to see you again soon for more fun and excitement!

With Love, Cusco Casino.

Rated 4 out of 5 stars

Lots of games to play

Lots of games to play! I like to play here, they have realy good service team! In the begin it was hard to verify my profile, but when this was done, the pay out go easy

29 March 2024
Unprompted review
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Reply from Cuscocasino

Dear Nancy,

Thank you for taking the time to leave your feedback and for your support of our casino. We're delighted to hear that you enjoy the wide variety of games we offer and that you've had positive experiences with our customer service team.

We apologize for any difficulty you may have experienced during the initial verification process. We understand that this can sometimes be a challenge, but it's an important step in ensuring the safety and security of our players' accounts. We're glad to hear that once your profile was verified, the payout process was smooth and straightforward.

If you ever encounter any further issues or have any questions, please don't hesitate to reach out to our support team. We're here to assist you every step of the way and ensure that your gaming experience with us remains enjoyable and hassle-free.

Thank you once again for choosing Cusco Casino, and we look forward to serving you in the future.

With love, Cusco Casino.

Rated 4 out of 5 stars

Real fun casino

Real fun casino !
Easy verificatie

15 February 2024
Unprompted review
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Reply from Cuscocasino

Dear Bryan,

Thank you for your wonderful review and for choosing Cusco Casino!

We're thrilled to hear that you had a great time with us and found our verification process to be easy.

At Cusco Casino, we strive to provide a seamless and enjoyable gaming experience for all our players, and it's fantastic to know that you found the verification process hassle-free. We understand the importance of smooth verification procedures, and we're pleased that we could meet your expectations in this regard.

Your satisfaction is our priority, and we're committed to maintaining high standards of service excellence. If you ever have any questions, concerns, or feedback, please don't hesitate to reach out to us. Our dedicated team is always here to assist you and ensure that your gaming experience with us is nothing short of exceptional.

Once again, thank you for your kind words and for being a part of the Cusco Casino community. We look forward to providing you with more exciting and enjoyable moments in the future!

With love, Cusco Casino.

Rated 5 out of 5 stars

Good casino fast support I recommend it

Good casino fast support I recommend it

8 April 2024
Unprompted review
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Reply from Cuscocasino

Dear Floris,

We sincerely appreciate your positive feedback and recommendation!

At Cusco Casino, we strive to provide our players with an exceptional gaming experience, and we're delighted to hear that you've had a good experience with us.

Our team works diligently to offer fast and reliable support to our players, ensuring that any questions or concerns are addressed promptly. Your satisfaction is our top priority, and we're thrilled that you found our support service to be efficient.

If you ever have any further questions, need assistance, or simply want to share your feedback, please don't hesitate to reach out to us. We're here to assist you every step of the way and ensure that your time at our casino is enjoyable and hassle-free.

Thank you once again for your kind words and for choosing Cusco Casino. We look forward to welcoming you back for more exciting gaming adventures in the future!

With love, Cusco Casino.

Rated 1 out of 5 stars

my opinion is never play here only i,t is there choose

there noth give back 3xtimes 20 euro i have al evidence and sceen shot,,5 februarie,,in proces later there thake my money without my aprove o pin,,and agent says no wory i,t doin,t go of my bank,thief and later in march i win 1200 euo als there cancel i,tandvwait then days and there says my acount is noth upto date,,later i spend 900 euro because there noth pay and when i say close my acount and thake the 300euro then the pay in de same day,,,,,,i only says to run a casino to steal you lost more client and at the the end if everbody show that the noth pay go police there giving papers if you send that papers and if there is a lot of people stealt by this comany there go of internet and lost licens,,,this is my opinion you free to playing maybe there pay you i,doin,t know

2 April 2024
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Michael,

We are deeply sorry to hear about the challenges you've experienced with our casino. We assure you that we take all player feedback seriously and strive to maintain transparency and fairness in our interactions. As a licensed casino, it is our utmost priority to ensure a positive and trustworthy gaming environment for all our players.

We sincerely apologize for any inconvenience caused by the situation you described. It's important to us that we address your concerns and resolve any issues you may have encountered. We kindly ask you to reach out to us at support@cuscocasino.com so that we can investigate this matter further and provide you with a detailed resolution.

We value your feedback and want to assure you that we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you further.

Sincerely, Cusco Casino.

Rated 5 out of 5 stars

All the providers are available

All the providers are available, nice live chat and cool interface

28 March 2024
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Iza,

Thank you for your positive review!

We're thrilled to hear that you enjoyed our casino's offerings, including the variety of providers, our friendly live chat support, and the user-friendly interface. Providing a seamless and enjoyable experience for our players is always our goal, and we're glad to know that we hit the mark with you.

If you ever have any questions or need assistance while exploring our casino further, please feel free to reach out to our support team via live chat. We're here to help make your gaming experience as enjoyable as possible.

Thank you once again for your feedback, and we look forward to welcoming you back to Cusco Casino for more entertainment!

Sincerely, Cusco Casino

Rated 1 out of 5 stars

Dont trust this casino at all..

Dont trust this casino at all..

Your make 1 withdrawal and boom , You cant win anymore not even anything above your bet.

Its so typical of these kinds of sites.

They lure you in and you win nothing after making a small withdrawal.

They even stalled the withdrawal at first.

You cant win here , Avoid this scam casino as the plague.

Their site lags and you can see at that moment you cant win anymore they just turned the switch.

27 March 2024
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Brian,

We're sorry to hear about your experience, and we appreciate you bringing this matter to our attention.

At Cusco Casino, we take pride in being a licensed and transparent online casino. We strive to provide fair and enjoyable gaming experiences to all our players. Regarding withdrawals, we process them promptly and in accordance with our site's rules and regulations.

Regarding your concerns about winning after making a withdrawal, we assure you that our games operate on certified random number generators to ensure fairness. Each spin or bet outcome is independent of previous results, and there is no manipulation of outcomes to prevent players from winning.

We apologize if you experienced any delays in your withdrawal process. Sometimes, additional verification steps may be required to ensure security and compliance with regulatory requirements. However, we always aim to process withdrawals as quickly as possible once all necessary checks are completed.

We understand your frustration, and we want to assure you that we take all player feedback seriously. Our team continuously works to improve our services and provide the best possible gaming experience for our players.

If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact our support team. We're here to assist you and address any issues you may have.

Thank you for your understanding.

Sincerely, Cusco Casino.

Rated 5 out of 5 stars

It was just great

24 March 2024
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Chahid,

Thank you for taking the time to leave us such a positive review!

We're thrilled to hear that you had a great experience with us. Providing excellent service and a memorable gaming experience is our top priority, and we're delighted that we were able to meet your expectations.

If you have any feedback or suggestions on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our players' experience.

Once again, thank you for your kind words, and we look forward to welcoming you back to Cusco Casino soon!

Sincerely, Cusco Casino.

Rated 5 out of 5 stars

It was a good experience

It was a good experience

22 March 2024
Unprompted review
Cuscocasino logo

Reply from Cuscocasino

Dear Robert,

Thank you for your positive feedback!

We're thrilled to hear that you had a good experience with us. Providing an enjoyable and satisfying gaming experience is our top priority, and we're glad to know that we've met your expectations.

If you have any further feedback or suggestions on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our players' experiences.

Once again, thank you for choosing our casino, and we look forward to welcoming you back for more exciting games and entertainment in the future!

Sincerely, Casino Cusco.

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