Curvedream Reviews 

SCAM!! Shocking quality, nothing like the pictures online, tried to return and they said they couldn't because they are in USA. Only option was to accept a token refund and keep the item which I wouldn't even use as a dishcloth. AVOID at all cost. SCAMMERS.

All the five items I received from Curved Dreams were of very poor quality. They felt like they were made of sand paper cardboard. They didn’t look anything like the photos on line. There weren’t any labels inside the whole five which meant I couldn’t return them according to their return stipulations. Consequently they ended up in the bin!

This is a scam company. When you ask to exercise your statutory right to cancel the contract or to return the goods, they do not send a returns address or label.
The company is in breach of the Distance Selling Regulations 2000.
Not to be trusted. Looks as though it is based in China and operates scams on the internet
AVOID.

My orders not delivered afrer. 2 months and try to email them no response so angry and would like to let everyone knows is a scam company do not orders from the them

These jeans are my favorite: true to size, stretchy, comfortable, and affordable. They didn't fade at all after washing.

Order placed November 13th. Still no sign of it December 9th! Been sent several replies which lead nowhere.Then sent a number to call which turned out to be my phone co.!!
Requested on several occasions for refund to no avail! Looks like a scam!!

Received a very poor imitation of the top that was advertised. It even had a cheap lining in it that is not in the picture and made the top much smaller. Have tried and failed three times to contact them and return the goods. Very odd auto generated reply email that is unintelligible, even though it is their suggested email.
Be wary of dealing with this company.

I ordered a cardigan and it arrived 2 weeks later and looks nothing like the website image. Completely false advertising. The cardigan I got sent is cheap and ill fitting and the colours and material are completely different to the image. I have highlighted this is false advertising and asked for a full refund including the postage, but no response. nb £8.50 for delivery. Avoid at all costs

Saturday. Have placed an order 2 hours ago. Although I got a confirmation number, I was unable to print it off, and as yet have not received a confirmation email. I've checked with my BSociety and the money has been taken. If things do work out I'll let you know, but right now not feeling too happy.

Today, Tuesday , following an email to Curvedream customer service, received a very polite email, apologising for the delay, with confirmation that my gloves have now been shipped and that I will get a further update in 1 or 2 days of the travel process of my goods If I don't then to contact t them again and they will chase it up. 5 stars to customer services.

Over a month after ordering £97 worth of goods, nothing has arrived. No order confirmation, no update re delivery and no response to any communications with the company. DON'T GIVE THEM YOUR CUSTOM! It's a scam. My bank will hopefully sort out a refund and pursue the company

I ordered a ladies 3/4 sleeve top in the sale. Delivery took 2 weeks, which seemed an awfully long time, as the postage had cost me 8.00.
The top was very disappointing. The fabric felt cheap and the garment had been badly sewn together resulting in the neck line not lying flat. I emailed the company requesting their returns policy. The response was prompt. I was offered a partial refund if I would keep the top. I declined saying that it was unwearable and therefore I required a full refund. I was offered an increased percentage which I again declined before being contacted by a supervisor who offered me an 18.00 refund, 8.00 short of the purchase price. I was also asked to keep the top otherwise the item would need to be returned to America at a cost to me of 8.00(explaining the slow delivery) . I reluctantly accepted the 18.00 refund. The money was transferred to my account a few days later. I found that the whole experience left a bitter taste in my mouth. I am out of pocket and am left with a top which I do not like and is unwearable. I strongly advise against making a purchase from this company.

Do not use Curve dream unless you want a nightmare .
After 2 weeks waiting for my £140 worth of goods that I bought for my holiday , I was told £40 worth were not in stock ! I did receive a refund but didn’t have the clothes for my holiday .
My remaining clothes I have never received . I have been to my post office and spoken to Royal Mail so
Many times . My parcel was delivered to
The wrong address . Curve Dream haven’t accepted any responsibility and therefore I have lost over £100 . Please do not use this company

Avoid this company - terrible quality clothes - nothing like the on line images . Tried to return the 2 ‘dresses’ I bought. They are in the USA they claim and do not take refunds. Offered £18 refused then offered £30 to keep items - again refused. Told them I would accept £45 and gave ‘dresses’ to charity shop - can’t imagine anyone will buy them however - so cheap and shoddy. Learnt my lesson with this one!

Two weeks ago I ordered 3 items, £104.65. Because I haven't had any communication since I emailed them & Facebook messaged them to find an ETA for my goods. After many emails back & forward they said they would ask customer service to dispatch the goods as soon as possible. I emailed again sayin if they haven't dispatched yet how long will it take & which country will they be coming from? They then replied that two of the items were out of stock & they would refund me for those - I said refund the whole amount as I am now not interested. I am now worried I will not get the funds refunded !!! They also asked me to decribe the item ??? Uh hello they should Know that !

Absolute Scam, Please dont buy from them. The goods are cheap as chips and dont fit and dreadful material, no tags/size labels/Returns Label/Address - and will only give you a very hard time getting your money back; I bought 3 items from them thro my Credit card and was scammed same as everybody else; BUT - If your credit card is a Master Card and you have been scammed with this firm please report it to your bank asap on delivery if you are not happy (THE TIMING IS IMPORTANT) and they will help you fight for your money back without dealing with these fake firms. All you have to do is write to this firm and state that you require a Returns Label or alternatively that they Collect the items FOC, and leave it to the bank to handle the matter; I have also reported them to ACTION FRAUD who can eliminate them from the website (may take time) and lets stop these scammers from giving innocent victims hell.

DO NOT BUY ANYTHING FROM THIS COMPANY! They do not have a returns policy! I received three items all too small and poor quality material. They do not want the item back. First offer keep items accept £18 which I declined. Second offer keep the items accept a £59 gift voucher which I declined. Third and fourth offer just as ridiculous and declined. I advised them I would accept £50 refund which would equate to the amount I paid less the returns cost to me. They offered £48 which I have just declined stating I have already let them know I would accept £50. I just didnt want them to get away with all the hassel this has caused. I do not believe they are a real company!

I can only reiterate the messages as set below dated the 23/7 and 12/8/24 - do not purchase from this company.
I bought a dress which I wanted to return but experienced the same problems of them not wanting me to return it and after many many emails they initially made me an offer of £9 to keep the dress then £16 and eventually £25.50 which I reluctantly accepted because of the hassle of sending it back to the States. Muriel Gallagher

Would give zero stars if possible. Do not order from this company. And do not believe their website - "Easy 30 day returns".
Completely agree with the review below. Wish I had had the sense to read the reviews first, as the experience was stressful and drawn out!
1. Ordered 3 tops. All were very cheap quality - faded colours and horrible, synthetic-feeling material. Initiated return process - contacting them first, per their website. And here the fun and games started!
Like others here - I was initially offered £20 to keep the clothes. I declined requesting full refund. Received 3 or 4 more emails, kept offering higher and higher amounts. (Stick with it - it got to 90%, by the way!) Took 4 emails to finally get the return address, which is in New Jersey, US. (Despite the items being sent from a UK address!) Company do not offer free returns so have to cover this expensive return yourself!
There were so many conditions attached to the return (e.g. has to be within 7 days - that is not a statutory right of UK) that instinct told me there would some be a claim that the package was not received and I would get zero refund. (As others have stated in their reviews here).
So I accepted the 90% - like others, figuring was better to get some money back, and also postage was more than this. I agree with the review below - the company offer almost a full refund to NOT get their products back - seems very odd, and loss-making.
2. This is a US-based company, despite the website being ".co.uk". The items arrived within days so must have been dispatched from a UK depot. (Address on the label appears to be UK). So why can one not RETURN items to that address?

There are hundreds more reviews on Trustpilot for Curvedream.com - the US based operation. All stating similar experiences, so it is usual practice, not just UK. Not a pleasant experience. Recommend you do not buy from here.

This company’s website is misleading as it is .co.uk – so you would expect this to be a UK based company. It is not and I wish I had read the reviews on here before ordering anything.

I ordered a dress which looked lovely online, when it arrived it didn’t fit well and wasn’t what I was expecting so I tried to start the return and refund process. I was initially offered £10 as compensation so I wouldn’t have to go through the inconvenience of returning the item. I refused and said I still wanted to return the dress for a refund and could they send me the details of where to return it to. Next I was offered 50% of the purchase price as they do not offer free returns and the return address would be New Jersey, USA. I then refused this and told them how extremely unhappy I was with the service, that their website is mis-leading. The next email from them was quite rude and aggressive stating that it was down to the logistics company and NOT THEM and they don’t take responsibility for any packages sent back to the wrong address – which was not what I was questioning at all. They then offered 80% of the cost of the item to “save the hassle of returning it”. I have accepted this to try and at least get some money back as they seem completely reluctant to have orders sent back to them, which tells you what they think of their own product! I also felt if I did go to the expense of returning the item I would end up even further out of pocket as I am sure they would find an excuse not to send a refund.

I received my dress today in a small packet, so it was really badly scrammed up. I ironed it but it still look like an old dish rag. Very poor quality and no return slip enclosed, just the dress in the package. I would certainly never purchase anything from this site again