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Currenxie Reviews 

218
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, noting the team's helpfulness, responsiveness, and professional approach to inquiries, often going above and beyond. Many people find the platform user-friendly and intuitive, appreciating the clear interface and straightforward processes for managing finances. Reviewers also highlight the fast transaction speeds and prompt responses, making for an efficient and reliable service overall. However, some customers also noted significant issues with customer support, reporting that their inquiries were ignored or met with automated, unhelpful replies without clear explanations or timelines. A few other people also felt that there were problems with payment processing, including money being taken without transfers completing, experiencing delays, or facing difficulties in withdrawing funds from their accounts.

What people talk about most

Customer service

Customers had positive experiences with customer service, highlighting the support as responsive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything is clear,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the wonderful and fast service.... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as delayed transfers,... See more

Service

Users describe positive interactions with service, highlighting its speed, competence, and reliability. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far, my experience with Currenxie has been excellent. The transaction speed is fast, the software is user-friendly, and there have been no issues with international transactions. Moreover, thei... See more

Company replied

Rated 4 out of 5 stars

We are highly recommending for Currenxie opening due safe transaction and high supporting. However the feature transaction are very less compared to statrys and X-Tranfer like payment tracking, MT103... See more

Company replied

Rated 4 out of 5 stars

When I encountered issues, the support team was quite fast, detailed, and ensured safety.

Company replied

Rated 4 out of 5 stars

I recieve payments from my customers in account the same day they send me. That is the biggest plus point for me.

Company replied


Company details

  1. Financial Institution

Written by the company

Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.


Contact info

4.0

Great

TrustScore 4 out of 5

218 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(218)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

Waste of time. Avoid at all cost!

We opened an account with Currenxie, afrer logging in we had to select from a variety of currency accounts to open e.g US currency account, Euro currency account etc. We were advised by their team to select the Multi Currency Hong Kong account, of which we did. Two weeks later on our dashboard it shows that the account is STILL pending.

This is so weird because on their website they state:
"In a span of 24 hours, Currenxie will approve the sent application and will issue a unique bank account number."

We have had almost two weeks of no responses from their agents, who by the way you can only communicate with via email.

I regret wasting my time with this company. They have claimed "Currenxie aims to diminish the barriers between trade through our offered solutions" but really this turned out to be a waste of time.

Waste of two weeks. And no responses from customer agents. It's appalling.

24 March 2020
Unprompted review
Currenxie logo

Reply from Currenxie

Hello Xavier. We are saddened to learn that you have had a negative experience with us, we strive to ensure that all prospective clients are well taken care of. However, we must address some factual errors in your comments. First, the two quotes that you attribute to our website appear to come from a third-party website that we have no affiliation or connection with. Second, we have replied to you promptly at every stage, your last email to us was on March 18th and our reply was March 19th. You were informed on March 16th that our Compliance team had placed your onboarding on hold for additional review, which is still on-going. We appreciate your patience in this matter while we determine if we can satisfy KYC/AML regulations based on the information provided.

Rated 5 out of 5 stars

Currency Specialists

Knowledgeable, reliable & always helpful. Currenxie have helped us manage our currency exposure to reduce risk in a flexible business friendly way. I would highly recommend them to anyone looking at an alternative to existing banks.

14 August 2019
Unprompted review
Rated 4 out of 5 stars

Speedy transaction

Speedy transaction; Easy to use!
Service will be more highly recommended if ticket fee without FX conversion can be lowered.

13 August 2019
Unprompted review
Rated 3 out of 5 stars

Currenxie does great work with cross currency transfers but not same currency transfers.

Currenxie does great work with cross currency transfers but same currency transfers cost a fixed percentage of 0.5% (to start) which is enormous when compared to the banks they are competing against. So, hard to see great value in straight wire transfers. As long as you are receiving in one currency and converting and sending it in another - they are great. But impossible to stomach the fees for straight wire transfers. TransferWise does it for around USD 6! If you sent USD100k to a USD account with Currenxie that would cost USD500! USD200k would cost a whopping USD1000! With TransferWise - it would cost around USD6 or with normal banking arrangements around USD20-30. So, Currenxie, if you want to compete and disrupt normal banking you have to get competitive on wire transfers! Once you do, you will get 5 stars from me and my company!

11 June 2019
Unprompted review
Rated 5 out of 5 stars

Astounding Professional Service !

Astounding Professional Service !
The professionalism of the team behind Currenxie is second to none, the pre-sales team work with you and provide good understanding of the scope of services and set your expectations. Once you are onboarded, the finance team provides great service and fast turnaround for funding. Overall, the team always communicates well which is crucial in international trade given its fast pace movement and multi timezone that requires all parties involved to be responsive.

I truly appreciate the services and support that Yochanan, Pierre and the team have provided and strongly recommend their services for growing business.

Thank you for the great services and have helped us to grow our business to the next levels!

1 March 2019
Unprompted review
Show reviews in all languages. (218 reviews)

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