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Curaleaf Clinic Reviews 2,568

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,038 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are very happy and impressed with the service, often highlighting the professionalism and helpfulness of the staff, including doctors and pharmacists. The process is frequently described as smooth, straightforward, and easy to understand, with good communication and timely responses to queries. People appreciate the personalized approach, where products are tailored to individual needs and conditions, leading to significant improvements in their well-being. However, some customers also noted issues with customer service, describing agents as arrogant or unhelpful, and experiencing slow responses or complaints being ignored. There were also concerns about product availability, leading to delays in receiving medication, and some felt that practitioners were not always punctual or empathetic.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as friendly, professional, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the professionalism of... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Response time

Consumers find response times to be ambiguous, with many experiencing significant delays and a lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined less than a month ago. I am a long term user of cannabis so sceptical about the affects versus cannabis brought on the street. I am very impressed and happy to continue buying from Curaleaf.... See more

Company replied

Rated 5 out of 5 stars

Curaleaf have been excellent in my first 4 months as a subscriber. The flower and oils provided have made an enormous impact to my physical wellbeing and subsequently my mental health. Great selection... See more

Company replied

Rated 5 out of 5 stars

Dr Baljinder Randhawa was very knowlegable in STRAINS, TERPINS & T.H.C Levels. Dr Baljinder Randhawa talked about my recent chest scan. Revealing a positive diagnosis of C.O.P.D and how Cannabis dr... See more

Company replied

Rated 5 out of 5 stars

Good service, normally posted the same day or next. Good selection of flower £40 for 10g up. Nice to use medical bud as there’s so many restrictions and rules for the growers. Street herb can get pg... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very fast and efficient,delt with…

Very fast and efficient,delt with issues quickly and resolved the issue

8 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback! We’re glad to hear that our team was able to resolve your issue quickly and efficiently.

Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE FROM KARLEY

8 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind words! We’re thrilled to hear you had an excellent experience with Karley – we’ll be sure to pass on your praise.

Rated 5 out of 5 stars

Karley was vey helpful and reassuring…

Karley was vey helpful and reassuring in response to my query. Makes a good impression for the Clinic, makes it easier for patients.

8 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback! We’re delighted to hear that Karley was so helpful and reassuring – it’s wonderful to know she made your experience easier.

Rated 5 out of 5 stars

KARLEY- FAST SERVICE

Spoke to a lovely women called KARLEY regarding a dsar request and she was fast and efficient and got this sorted swiftly

8 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience! We’re thrilled to hear that Karley handled your request so efficiently and got everything sorted swiftly.

Rated 5 out of 5 stars

Brilliant customer service.

I rang up in order to enquire about acquiring an earlier appointment with the clinician. Karley was of the upmost help, she was able to search for earlier appointments and although there wasn’t any currently available, Karley gave me the option to email her directly should there be any cancellations. Furthermore she advised that I was able to receive some more medication to last me until the appointment and provided the information for me to do so. Very polite, useful and easy customer service. Thanks Karley.

8 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind words! We’re delighted to hear that Karley was so helpful.

Rated 5 out of 5 stars

Was helped by Karley smith she’s amazing

Was helped out by an amazing member of the team today (Karley Smith) got me sorted straight away made the whole process so easy was great customer care 🤟🏼

8 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your great feedback. We’re so pleased to hear that Karley was able to support you and make the process smooth and straightforward—she’ll really appreciate your kind words.

Rated 5 out of 5 stars

Excellent experience in Tallahassee Curaleaf location

Today I visited the Tallahassee Thomasville Rd location and Bella was my Weedtender. She has helped me in the past and this time, like all my past experiences, she was super efficient, knowledgeable, and quickly hooked me up with quality and very inexpensive product. Bella makes all my Curaleaf experiences just that much better- KUDOS

7 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your fantastic feedback. We’re so pleased to hear that Bella has consistently provided you with such efficient and knowledgeable service—she’ll be delighted to hear your kind words.

Rated 5 out of 5 stars

Very helpful towards me and…

Very helpful towards me and understandable due to my disability
Of my order

7 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re really pleased to hear that you felt supported and understood.

Rated 5 out of 5 stars

Karley Smith Amazing work

Hi, Karley Smith is a gem to this company she actually works her way through and got all my things done so fast. I am very pleased with her work much appreciated

7 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much for your kind feedback. We’re delighted to hear about your positive experience with Karley—she’ll be really pleased to know her support made such a difference.

Rated 1 out of 5 stars

Dispatch of orders is very very slow

Dispatch of orders is very very slow, despite ordering with plenty of time ive still be left without for days.

Looking to leave this clinic currently.

7 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi,

We’re sorry to hear that you were unhappy with your experience. For delivery-related queries, we recommend contacting the pharmacy directly, as they are best placed to assist you promptly.

We are unable to identify you as a patient from this review, we have requested more information through Trustpilot so we can reach out.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

My initial assessment went very well…

My initial assessment went very well charming doctor took me through everything meticulously, ensuring my suitability to receive medical cannibas

6 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your lovely feedback, Kay. We’re so pleased to hear that your initial assessment went well.

Rated 5 out of 5 stars

Great service and staff thanks

Great service and staff thanks

3 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind words! We’re really pleased to hear you had a great experience with our team.

Rated 5 out of 5 stars

Just try it

So far the clinic and pharmacy have been amazing, real life changing experience, lots of support with my conditions and genuine care from the staff.

5 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much for your kind words. We’re glad to hear you're doing well.

Rated 5 out of 5 stars

I have just started the oil and it is…

I have just started the oil and it is amazing I suffer with ADHD ptsd and health anxiety so it really helps thank you.

5 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for sharing your experience, Terry.

Rated 5 out of 5 stars

Great company

Great company I have been with Curaleaf for a couple of years now. I can’t fault this company as they have always been helpful and accommodating. The medicine has always been consistent good quality. They have made my life a lot easier with managing my condition. Thank you appreciate the help!

3 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind feedback. We're so pleased to hear that our team was able to help

Rated 5 out of 5 stars

Fantastic been with them for months

Fantastic been with them for months. You can use your NHS login to create an account so no need to be sending all your documents over it’s automatic.

Good variety of stuff and happy to change it when needed. Every doctor or Pharmacist I have spoken has been professional, understanding and generally nice to talk to.

Perfect!

3 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much for your kind feedback! We’re really pleased to hear that you’ve had such a positive experience with us over the past few months.

Rated 5 out of 5 stars

Amazing customer service and absolutely…

Amazing customer service and absolutely lovely doctors

1 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our customer service team.

Rated 5 out of 5 stars

Very helpful and efficient prompt reply…

Very helpful and efficient prompt reply to sort things out thank you .

2 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind feedback! We’re really pleased to hear that you found our team helpful, efficient, and quick to respond.

Rated 5 out of 5 stars

Excellent Eperience with Rebbeca fern…

Excellent Eperience with Rebbeca fern Curaleaf consultant And lynn Who works in the pharmacy Both were so kind

2 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much for your lovely feedback! We’re delighted to hear you had an excellent experience with Rebecca and Lynn.

Rated 5 out of 5 stars

The Doctor was absolutely wonderful

The Doctor was absolutely wonderful. Caring and sincere. Highly recommended.

1 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you so much for your kind feedback! We’re delighted to hear that you had such a positive experience and found the doctor caring and sincere.

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