Great selection of products. However disappointed to see the shipping to Ireland has dramatically increased to 10 euro for orders under 150euro. This will put me off shopping from cult beauty in the f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything I ordered arrived safely. The packing was great. I have a note on the courier. The package arrived on Thursday morning to Muscat but they are delivered next Monday. Took more than a week to... See more
Company replied
All products are really great, I am not satisfied with the delivery service, the box was heavily smashed - luckily all inside is safe and sound. Please pay attention to the delivery company you are wo... See more
Lot of products, you ship to Israel and your prices are okay. But I recently tried to cancel an order I made by mistake and the answer was that they “can’t cancel the order “. Very disappointed about... See more
Company replied
Company details
Written by the company
Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.
Contact info
United States
- cultbeauty.com
4.1
Great
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
there were some items missing in my…
there were some items missing in my order but Lindelwa helped me through it. thank you!
19 August 2026
Unprompted review
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
Reply from Cultbeauty
Thank you for leaving us a review, it’s so helpful to read your feedback.
Your comments will help us ensure we’re always offering the best experience to our customers.
We hope you visit Cult Beauty soon!
Best wishes,
Cult Beauty
perfect product
12 August 2026
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
I have not received my order
I have not received my order, even though I received a notification stating that the parcel was left in my mailbox. I have checked and there is absolutely nothing there, and no one else has access to my mailbox.
Could you plz look into this matter and assist me in locating my parcel?
18 August 2026
Reply from Cultbeauty
Hi,
I am truly sorry to hear that your parcel was not in your mailbox despite the delivery notification. I understand your frustration and concern about its whereabouts. We are actively looking into this matter to assist you in locating your order. I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Good selection of products, overpriced shipping
Great selection of products. However disappointed to see the shipping to Ireland has dramatically increased to 10 euro for orders under 150euro. This will put me off shopping from cult beauty in the future as I feel that is too much for carriage alone.
5 August 2026
Reply from Cultbeauty
Thank you for leaving us a review, it’s so helpful to read your feedback.
Your comments will help us ensure we’re always offering the best experience to our customers.
We hope you visit Cult Beauty soon!
Best wishes,
Cult Beauty
Reliable company
Reliable company, shipped quickly to Belgium. I ordered parfum which I couldn’t order anywhere else.
11 August 2026
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
Reply from Cultbeauty
HI,
I am concerned to hear your order has not arrived. We are investigating this delivery delay for you.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Everything was great
11 August 2026
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
Taxes and duties
I was surpised that i have to pay extra 337 on the door wasn’t informed by email nor this was calculated at check out !
11 August 2026
Reply from Cultbeauty
Hi,
We sincerely apologize for the unexpected charge you encountered. We are reviewing our communication process to ensure all costs are clearly conveyed to our customers.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
I would have loved to give 5* but…
I would have loved to give 5* but… once you made the order you cannot update it even if 3 min has passed 🥲
11 August 2026
Reply from Cultbeauty
Thank you for leaving us a review, it’s so helpful to read your feedback.
Your comments will help us ensure we’re always offering the best experience to our customers.
We hope you visit Cult Beauty soon!
Best wishes,
Cult Beauty
I love cult beauty for many reasons…
I love cult beauty for many reasons like many promotions and gifts. There are more and more new cosmetics!
30 May 2026
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
I haven't never received my order.
I haven't never received my order.
Sending company says that this is delivered and I can proof this information is false.
No answers yet. Really annoyed and disappointed with Cult Beauty. I hope other customers know about this.
11 August 2026
Reply from Cultbeauty
Hi,
I am truly sorry to hear that you have not received your order and that the tracking information is incorrect. I understand how frustrating and disappointing this situation must be. I have investigated this further and sent you a message to help resolve this for you.
Best Regards, Natalia
Redelivery of missing item
I had an item missing from my order and immediately got a reply after contacting customer service stating that they will redeliver the missing item almost instantly. Big thanks to Kubashine for the help
18 August 2026
Unprompted review
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
Reply from Cultbeauty
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your Cult Beauty buys, hope to see you again soon.
Best wishes,
Cult Beauty
Customer service helpful
Customer service helpful but unfortunately link to return not working so issue still unresolved
11 August 2026
Reply from Cultbeauty
Thank you for leaving us a review, it’s so helpful to read your feedback.
Your comments will help us ensure we’re always offering the best experience to our customers.
We hope you visit Cult Beauty soon!
Best wishes,
Cult Beauty
Poor service
For my birthday, I received a Cult Beauty gift card and decided to spend it on an OUAI fragrance and a Byredo body spray. When I was putting together my order, I noticed that the Byredo body spray had a delivery restriction to my location, while the OUAI fragrance did not. That was fine, as the OUAI fragrance was the main thing I wanted. I added a few more things and placed the order. The next day, I received an email saying that Cult Beauty could not ship the OUAI fragrance after all due to a delivery restriction. They shipped only the products that had originally been “extras” in my order.
Delivery has recently gone up to €10, which already makes me question whether ordering from Cult Beauty is worth it. But when you cancel the main item and ship only two extras, it really makes me wonder why I should bother. For the same money, I can buy the exact same products locally and not wait two weeks for delivery.
The email said I would receive a refund within 3–5 working days. Today is the end of the fifth working day, and I still haven’t received anything, neither on my bank card nor back onto my gift card (I used both payment methods).
But honestly, the refund delay isn’t even what annoys me most.
What really bothers me is that I can still go to Cult Beauty right now, enter my location, and order the exact same OUAI fragrance. It is still shown as available for delivery to my country, even though Cult Beauty has already told me that it cannot actually be shipped. Nothing seems to have been done to prevent the same thing from happening to the next customer.
I’ve been ordering from Cult Beauty since 2019, and this kind of service is becoming more and more disappointing. I don’t expect every order to be perfect, but I do expect a retailer of this size to get basic things like delivery restrictions and refunds right.
This experience has made me seriously question why I should keep choosing Cult Beauty over other retailers.
10 August 2026
Reply from Cultbeauty
Hi,
We are truly sorry to hear about the frustrating experience you've had with your recent order, especially since it involved a birthday gift. We understand your disappointment regarding the cancellation of your OUAI fragrance, which was a primary item for you, and the subsequent delivery of only the extra items. We recognize how inconvenient it is when delivery restrictions are not accurately reflected at the time of purchase, and we are actively looking into why the OUAI fragrance was still showing as available for delivery to your location after your order was canceled. We also acknowledge your concern about the delay in receiving your refund. We are working to ensure that our refund process is as swift and seamless as possible. Your feedback about our delivery charges and the overall service decline since 2019 is very important to us, and we are using it to improve our operations and regain your trust.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
The delivery was poor.
The delivery time is long and the delivery company is very bad. They arrived in my area but have not contacted me yet. Procrastination.
11 August 2026
Reply from Cultbeauty
Hi,
We appreciate you sharing your experience. We are concerned to hear about the delivery delay and lack of communication. We are looking into this immediately.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Unfortunately
Unfortunately, I can't place an order. Every order is canceled, and it sucks. I was a regular customer.
9 August 2026
Reply from Cultbeauty
Hi,
I'm truly sorry to hear about the frustration you're experiencing with your orders being canceled, especially as a regular customer.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.