Mattress is ok, I was expecting a much firmer mattress given it says firm with pocket springs, but not that firm, but does the job. Also the first mattress was delivered incorrectly. They did resolve... See more
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Review summary
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Reviews shaping this summary
Terrible customer service, an ok mattress. My order went missing as the sender hadn’t put the correct address on the label, left to me to chase where my order was and when it would be delivered. Con... See more
Placed an order for the Luna set. The furniture that arrived was nice and easy to put together. Delivery was on time and tracking was available. However, we had 2 of the same piece delivered me... See more
Prompt service, good communication. Order arrived on time, very well packed with clear assembly instructions. Items exactly as expected and look great in the nursery. The reason for four stars is bec... See more
Company details
Written by the company
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Contact info
2 Brindley Road, M16 9HQ, Manchester, United Kingdom
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2.8
Average
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 2 weeks
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I received only one of the two items I…
I received only one of the two items I ordered without explanation and pre warning
25 August 2023
Great present, quick delivery!
Ordered a trike for my child’s first birthday and can’t wait to put it up. Can’t comment on the actual product, but it was easy to order and delivered swiftly!
4 July 2023
Unprompted review
Great product
Great product, easy to put together and exactly the way it looks online. Shop forgot to ship my entire order, so had to wait another week to have it complete. As soon as I contacted them, they shipped the missing item next day delivery.
25 June 2023
Poor material mattress
Poor material mattress, unsafe for baby, not chance to return after checking the mattress! So disappointed and not recommended
Don’t waste your money
25 June 2023
Ordered a Liki Trike S5
Ordered a Liki Trike S5, it's too small for a two years old, so we needed to return it back. The company comes with all different excuses not to issue the refund. We will go to a 'small claims court' now...
Do not use this company, customer service is useless!
29 June 2023
Unprompted review
Reply from CuddleCo
We truly understand your disappointment as the outcome of your return request might not align with your initial expectations. We did receive the trike you sent back and promptly carried out a detailed inspection. It appears that the trike had been used and had a significant amount of individual hairs on it. We have provided pictures illustrating these findings.
Our return policy states that items should be returned in the condition they were received, and it seems that the trike falls under the category of 'used' based on our inspection. As a result, we regrettably cannot process a refund for this item.
However, as advised we are more than happy to arrange for the trike to be returned back to you at your earliest convenience, we are awaiting your reply to let us know when would be a good date for you to receive the delivery?
Great service
They originally sent us the wrong part of the cot bed but resolved it very quickly
24 May 2023
Lovely cotbed
Ordered cotbed and mattress for when our baby Grandson visits. Great quality, easy to assemble, delivered on time.
25 April 2023
So far all happy
So far all happy with experience and products ordered. When I placed my order for a three piece nursery set and a mattress I was texted that night to confirm a delivery date. Items arrived on expected date minus one box, which the courier immediately told us about and said it should arrive the following day. It didn't so I contacted cuddle co who were quick to respond and contacted the courier company. It appears the missing item had been lost so cuddle co have arranged for a replacement to be sent on another day of my choice and have upgraded the delivery free of charge to the 2 person room of choice delivery. I have only just started to put together the furniture (minus the wardrobe due to the missing box) but so far I am very pleased with the quality of the product for the price.
23 March 2023
Unprompted review
Very quick delivery and perfect fit
25 March 2023
I would put zero but that’s not an…
I would put zero but that’s not an option!! Ordered furniture £850 I’ve had to chase this company up regarding updates you get zero communication. Customer service team shocking can only email and you get a different person each time and you have to go through the same things over and over again.
I received a text with available days for delivery, I responded and a text confirmation was sent yet no delivery was made!! I still don’t have any furniture, customer service have no clue what to do. Never ever order from this company it’s the worst company I have ever ordered from.
7 April 2023
Unprompted review
Item arrived on time
Item arrived on time, as described, good quality product, would recommend
11 March 2023
Terrible quality products
Ordered a cot - the holes didn’t line up so couldn’t assemble it. Second cot arrived and I had another similar issue. Third time lucky and cot assembled without any issues - I wasted lots of time.
They sent me a free product as compensation - I had quality issues with assembling this product too.
Can’t make calls to customer service - very frustrating.
Would never order from this company again.
28 December 2022
Unprompted review
Hire a delivery service that offers…
Hire a delivery service that offers times to accommodate customers that work full time.
I had a member of your customer service team email me, basically saying that they can only deliver on days I am at work and can’t get off. They said they can deliver the next day if I replies by 4pm which I did. I haven’t heard back any confirmation of the delivery is coming or not. I don’t expect to be told to email back by a deadline only to have the deadline your staff set ignored and no correspondence following this. Unacceptable.
14 December 2022
Order with caution. Expensive postage
Order with caution. You pay for them to post the item to you AND you also pay if you want to return it. I ordered a £15 item and because its not right, have wasted approx £8. And because they don't partner with a delivery company, you are left footing even more money to track the parcel, or paying less and hoping it arrives. Quick response on customer service, although annoying that you have to email them to request a return!
7 November 2022
Unprompted review
Cot mattress “too big” to be delivered - not arrived
Cot mattresses are sent via a courier who consider them “too big” to deliver. Over a week later the mattress hasn’t arrived and I’ve had to cancel the order and shop elsewhere.
1 November 2022
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