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CT Skills Reviews 

292
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and assessors for their exceptional support, patience, and encouraging guidance, often going the extra mile to help learners achieve their goals. Reviewers frequently highlight the prompt response times and clear communication from their tutors, which significantly aided their learning journey and made the process straightforward. The overall user experience is described as positive, with well-structured courses and easily understandable content that effectively builds confidence and knowledge. However, some people mentioned experiencing issues with tutor responsiveness or the quality of guidance provided, leading to frustration with course content or administrative processes. A few other people also felt that communication was inconsistent, with different representatives not always familiar with their specific course or progress.

What people talk about most

Staff

People report positive experiences with staff, highlighting their supportive, encouraging, and understanding... See more

User experience

Customers had positive experiences with user experience, finding the learning process smooth, clear, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding support and guidance... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly guidance and professional... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent course giving a detailed insight into children and young people’s mental health. I throughly enjoyed the course and once I started I couldn’t wait to start the next unit. My tutor marked... See more

Company replied

Rated 5 out of 5 stars

I have completed my Level 2 and undergoing my Level 3 as an Early Years Practitioner. I've had Lucy as my assessor, she is one of the best tutors I have come across. Lucy is super kind, supportive and... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend the CT Skills Business start-up course. I have just finished the course and learnt so much, and feel confident now about beginning my start-up after learning how to write a bus... See more

Company replied

Rated 5 out of 5 stars

Fantastic learning material. Done several courses with them to date and just starting on another with them . My tutor Janet is awesome and very helpful when needed. She always has time to talk and hel... See more


Company details

  1. Career and Education Provider
  2. Apprenticeship Center
  3. Recruitment Service

Written by the company

CT Skills is a trusted training and recruitment provider with over 25 years of experience supporting individuals and employers to achieve their learning and development goals. We deliver high quality apprenticeships, flexible online courses, and tailored recruitment services, helping people build successful careers while enabling businesses to develop skilled and motivated teams. Our apprenticeships combine practical, on the job training with nationally recognised qualifications in sectors such as Accountancy, Business Administration, Childcare, Customer Service, Education, Housing and Property, Human Resources, Management, Marketing, and Payroll. Learners gain valuable workplace experience while earning a wage, while employers benefit from structured training that strengthens their workforce and makes effective use of funding. We also offer a wide range of Online Courses in IT, Business, Health and Social Care, and Employability Skills. Designed to fit around work and personal commitments, these courses provide accessible opportunities to upskill, retrain, or gain new qualifications with dedicated support throughout the learning journey. In addition, our recruitment services connect employers with motivated, work ready candidates while helping individuals take their first steps into employment and get a strong start in their careers. From promoting vacancies to screening and matching applicants, we support long term success for both learners and businesses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

292 reviews

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4.8

All reviews

(292)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Clair is an amazing tutor!

Clair has been amazing throughout my apprenticeship, her content delivery is fantastic and is done at a pace which suits me. As well as this, she has helped me navigate challenges I've faced both inside and outside of work which has enabled me to succeed.

Words cannot express how grateful I am to have had Clair as my tutor over the last year, CT Skills have a gem on their hands!

24 April 2025
Unprompted review
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Reply from CT Skills

Hi James,

Thank you for leaving such wonderful feedback! It's so great to hear that you got the support you needed (we're not surprised though!).

We'll pass this onto Clair, she'll be delighted!

All the best in your career.

Rated 3 out of 5 stars

Go to college!!

Overall this experience was okay, my assessor was fantastic, so supportive and helped me out with anything I needed. I would also always opt for physical face to face session if you have the choice.
However, to anyone looking for an apprenticeship in childcare do not do it. Everything I learned during my coursework was off my own back with limited resources from CT skills themselves other than the odd workshop. Everything you learn is down to you doing your own research with zero guidance. You will rarely get any designated time for study leave due to the demand of the job itself. If I had to turn the tables and change my choice, I would have opted to go to college, you will learn a lot more doing a weekly placement whilst being in college and will have much more guidance and help with coursework, especially if you're doing GCSE's or Functional skills along side it. Due to the workload and hours it can be quite exhausting to do course work and long hours combined and the course personally took me much longer than suggested due to the circumstances.

2 April 2025
Unprompted review
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Reply from CT Skills

Hi Jessica,

Thank you for taking the time to leave your feedback we appreciate it. We will contact you directly to discuss this and ensure we can make the changes needed to make everyone's experience positive.

CT Skills.

Rated 5 out of 5 stars

Assessor feedback

I have had Donna as my assessor throughout both my level 2 and level 3 and she has been absolutely amazing. She’s always been there to offer reassurance and support whenever I’ve needed her, no matter the time. I really couldn’t have gone through this apprenticeship with anyone else, and CT Skills are extremely lucky to have a staff member as dedicated to their job as her.

26 March 2025
Unprompted review
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Reply from CT Skills

Hi Rhiannon,

We couldn't agree more! Thank for leaving such lovely feedback, we'll share this with Donna.

Best of luck in your career.

Rated 5 out of 5 stars

Rachel is the BEST!!!

I had Rachel as my tutor and also as my support network. She is such a lovely lady inside and out, always smiling, helpful and teaches the work in a way that suits each individual person. I couldnt of ask for anyone better and im going to miss our little chats and giggles but not the work tho :)

25 March 2025
Unprompted review
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Reply from CT Skills

Hi Karen,

What a title..! Thanks for leaving the amazing feedback for Rachel, it's lovely to read, we'll pass this to Rachel.

Best of luck in your career.

Rated 5 out of 5 stars

Lucy C from CT skills is incredible at…

Lucy C from CT skills is incredible at helping you achieve exactly what you want! I completed an apprenticeship with CT skills and the whole process was so smooth and gave me all the information i need to do my job! Thank you!

25 February 2025
Unprompted review
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Reply from CT Skills

Hi Ebony,

Thanks for leaving such great feedback!

Best of luck in your career.

Rated 5 out of 5 stars

An Amazing Tutor

Honestly, I have a fantastic tutor- Donna. She was never reluctant to answer my questions. She encouraged me at every opportunity and praised me for even the little things. Her encouragement kept me going. She was willing to adjust her time to fit my schedule and always gave constructive criticism for further development. Citiskill must be doing something right to have such a dedicated staff.

25 February 2025
Unprompted review
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Reply from CT Skills

Hi Osinimu, thank you for leaving such great feedback, we will pass this to Donna!

Best of luck in your career.

Rated 5 out of 5 stars

Amazing

I have been working with Liz A and Jayne C for the last 15 months. They have both been amazing. They respond fast to any queries or help that you may need. The support I have received has been brilliant, they will pick you up when you are feeling low. I cannot fault CT skills for helping me throughout my apprenticeship.

25 February 2025
Unprompted review
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Reply from CT Skills

Hi Rebecca,

That's so great hear! We will share this with Liz and Jayne.

Best of luck in your career.

Rated 5 out of 5 stars

……..

Rachel H from ct skills has been amazing!! Always went above and beyond to ensure I understood everything. Honestly wouldn’t have been able to do it without her !!

20 February 2025
Unprompted review
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Reply from CT Skills

Hi Depri,

Thank you for leaving such great feedback! We'll pass this onto Rachel.

Best of luck in your career.

Rated 5 out of 5 stars

I have nearly completed my level 3… teaching assistant

I have nearly completed my level 3 teacher assistant course. Just my discussion to go. I have loved this course i have learnt so much from it. My confidence has grown so much over the last 2 years. I have also had to do my Maths and English Level 2 for me to complete the course. The help I received from my tutor Donna Weston was amazing. She helped me all the way. Donna was always an email away if I needed any help and would always get back to me straight away. She was an amazing tutor. Thankyou CTSkills

7 February 2025
Unprompted review
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Reply from CT Skills

Hi Kirsty,

This is wonderful to hear, and exactly what is so great about doing an apprenticeship. Good luck for your discussion!

All the best in your career.

Rated 5 out of 5 stars

Very supportive …

I have completed my level 3 + 5 early years courses with CTSkills and they have been fantastic. My tutor Lucy has always been supportive and accessible, providing constructive feedback on my assessments as well as providing advice for work place challenges! Thank you

4 February 2025
Unprompted review
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Reply from CT Skills

Hi Holly,

Love that you've progressed in your career through apprenticeships! we'll pass this feedback to Lucy, she will be delighted.

All the best in your career.

Rated 4 out of 5 stars

I love working with Esther and Rebecca…

I love working with Esther and Rebecca there - they are brilliant teachers, who are very helpful and very friendly. They are always there if you need some support especially around the exam. They deserve full 5 starts and a recommend them both!
I give only 4/5 stars because some of my headaches with CT skills - postpone meetings, changing tutors often, changing processes.

24 January 2025
Unprompted review
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Reply from CT Skills

Hi Teodora,

Thank you for the feedback, it's good to know and we will pass this to our operations team as well as Esther and Rebecca (who will be delighted!)

All the best in your career.

Rated 5 out of 5 stars

My experience was great

My experience was great, my tutor rachel understood me and helped me through. She was very kind me patient with me.

23 January 2025
Unprompted review
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Reply from CT Skills

Hi Miliie,

That's great news and wonderful feedback to receive.

Best of luck in your career.

Rated 1 out of 5 stars

Being ignored

Ive signed up for the counselling course and havent received an email about the start of the course. I have received a call about a week before 1st assignment was due to ask how is my course. Having 1 week to complete all the units and the assignment with other commitments is unrealistic. Since beginning of December Ive received no response from the tutor nor from CT Skills. I asked to adjust all the assignment dates as it’s unfair to be informed about the course only about a week before the 1st assignment for their own fault. I’d appreciate a response asap before I make a formal complaint to the relevant department.

3 December 2024
Unprompted review
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Reply from CT Skills

Hi Silvia,

My apologies if you haven't had the best experience with our short courses, let's fix that.

If you could please send your contact information to info@ctskills.co.uk I will ensure that a Manager contacts you directly. As we work in separate departments I don't have access to your information but I can ensure the right person contacts you.

Rated 5 out of 5 stars

I have just completed a apprenticeship…

I have just completed a apprenticeship course with CT Skills and I have to say CTSkills made it very easy or me to learn they had all the resources i required to get the work done, and a big shout out to my tutor Jo Green that has assisted me through out the whole apprenticeship she was very knowledgable, professional, and been a very good mentor. Couldnt of done it without her.

20 December 2024
Unprompted review
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Reply from CT Skills

Hi Vish,

Thank you for leaving such great feedback, it's always great to hear!

We'll be sure to pass this onto Jo.

Best of luck in your career.

Rated 5 out of 5 stars

Level 3 Business and administration

I have just completed my Level 3 in Business and administration through CT Skills. I had a rocky start with different assessors in the beginning but Deanne was fantastic! she kept my training on track, which pushed me to achieve distinction. Deanne is such a friendly, helpful and caring lady who goes above and beyond for her students. The course was structured well with lots of resources available, i recommend to anyone starting out or wanting to gain new skills.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

A quality learning provider

CT Skills have been supporting me through my Team Leader/Supervisor Level 3 Apprenticeship. The team have been supportive throughout, from induction to Gateway. My assessor, Antonia, has been very helpful and encouraging. The workshops led by Clair were always useful and a good opportunity to network. I would highly recommend CT Skills as a quality learning provider.

18 December 2024
Unprompted review
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Reply from CT Skills

Hi Sam,

Thank you for the wonderful feedback, it's so great to read about the level of support from start to finish.

We'll be sure to pass this feedback to Antonia and Clair.

Best of luck in your career.

Rated 5 out of 5 stars

Thank you to CT skills for helping me…

Thank you to CT skills for helping me achieve my level 3. I was a little behind and Rachel H helped me get back on track! I've received so much support and commendation, as well as understanding when I am unable to complete something.

17 December 2024
Unprompted review
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Reply from CT Skills

Hi Alivsi,

Thank you for leaving such a great review, it's wonderful to read. We'll be sure to pass this to Rachel, she'll be so pleased.

All the best in your career.

Rated 1 out of 5 stars

Absolutely terrible!!

Absolutely terrible!!! Avoid avoid a void with all cost! Find a different training provider as this one is awful!
Management are rude and inconsiderate.
Assessors always on anual leave but when you don’t complete something you’ll have a stick up your back. They will not provide you with the appropriate information you need, coursing you more stress than needed. When I asked to make a formal complaint the manager didn’t even bother to respond to me. Pure ignorance. AVIOD AVIOD AVIOD AT ALL COST

31 October 2024
Unprompted review
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Reply from CT Skills

Hi Court,

I'm really sorry to hear you had these issues with us. We would love to speak with you more to get more information and see how we can improve our processes.

Could you please email info@ctskills.co.uk with your contact info and a Manager will call you.

Rated 5 out of 5 stars

Lv 4 Apprenticeship under CT Skills

I've recently completed a Level 4 qualification under CT Skills for which they supported me for 18 months. Jo Green was my tutor throughout and was extremely helpful and supportive as was great to have the consistency of one point of contact. Jo presented information in a way that was clear to understand and was always available for queries and organised appropriate training courses for me to undertake as part of the journey. I would highly recommend CT skills if you are looking at a qualification.

22 November 2024
Unprompted review

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