Andy came to install a new door. The job turned into a much more difficult installation than anyone expected. Andy went above and beyond in getting the problems sorted out and remained polite, friend... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The fitter Mark was very professional and did an excellent job fitting the French doors to our outdoor learning classroom and he left the site immaculate we are very happy with the end product
Thank you
Simon site Manager

Reply from Ctgwindows
The entire process from having a quote to installation was excellent!
Mark installed our beautiful new door yesterday.
He was very polite, tidy and efficient. He has done a brilliant job. Thank you Mark

Reply from Ctgwindows
We have just had our new window and door fitted. From initial enquiry to installation everything has gone extremely smoothly. Mark the fitter was very professional and explained everything in great detail.
Many thanks
David and Pam

Reply from Ctgwindows
Very pleased with my new large picture window in the kitchen from CTG Windows, looks fabulous. Gary and Scott were very efficient, done in no time at all, very professional, clean and tidy. Thank you
S.Davenport

Reply from Ctgwindows
From the initial enquiry stage to completion, the service was efficient, friendly and professional.We are very pleased with the new windows fitted and the standard of work of our installers,Andy&Tony.
We would happily recommend CGT Windows

Reply from Ctgwindows
I was a little apprehensive to have the windows fitted as I work from home so unsure how much disruption there would be!
Andy and Tony were excellent from start to finish. Very friendly, super speedy and conscientious and kept me up to date with which rooms were being done when.
Very tidy, left no mess at all!
I would highly recommend (and ask for Tony and Andy!!!)

Reply from Ctgwindows
I have had 12 new windows, two doors and a set of patio doors fitted. They were excellent from my first phone call to arrange a quote right through until completion of the job. Their workmanship is excellent and I can’t fault the two fitters Andy and Tony who were great throughout.

Reply from Ctgwindows
Fantastic service by CTG, fully advised during the complete process and even installed on an earlier date. Mark the installer was very professional and installed a great product. Well done.

Reply from Ctgwindows
Very pleased with the new composite door fitted carefully by Mark Yardley. He took great care not to damage the lime pointing and cleared up after the work. The door is ideal and matches my old timber door style. I was very anxious about the installation, but no need. I recommend this company and installer

Reply from Ctgwindows
Very pleased with the door. Good quality. Great customer service. Mark from ctg penzance was professional and courteous, we would strongly recommend the company and Mark

Reply from Ctgwindows
Rodda and Hocking gave me great service. Not so much the head office of CTG windows.
The local branch manager (Dan), fitters (Casey, Ian and Rob) were SO helpful, empathetic and polite. Really nice guys. The local office ladies (Diane) were super too, and put up with my neurotic phonecalls.
The install of my french doors and window went very well. Very quick and neatly done.
Would have given 5 stars if it weren't for the confusion caused by the head office and, in particular, Chloe, who thought she was too important to take my calls!! She needs to go on a customer care training course!

Reply from Ctgwindows
Had new French Doors from CTG installed today and really pleased. Mark turned up on time and did brilliant job with installation, pleasant and polite, really good job.

Reply from Ctgwindows
Excellent service from Casey and Ian. Turned up on time as expected and carried out a thorough installation. Friendly and professional service, what more could you ask for. Our third purchase from CTG and have always found them to be reliable and good quality.

Reply from Ctgwindows
Alan and Tony took great care installing my door and windows, job no. DF21371. Can't speak highly enough of CTG, Alan and Tony, I have a old Edwardian house and they were very skilled at making the installation fit the period of the house. Very clean and tidy with a first class finish. Throughly recommended CTG, thank you.

Reply from Ctgwindows
Many thanks to Gary and Scot our fitters from CTG windows for fitting our replacement Conservatory they were very professional work was of a very high standard and we are very please they turned up on time and were very clean and tidy. Highly recommended

Reply from Ctgwindows
Thanks for installing our windows and doors Kevin,Casey and Ian have installed them and they were fast and efficient Rodda and Hocking are highly recommended

Reply from Ctgwindows
Disgustingly immoral company. Refused to honour warrantee which our lawyer was assured by the company themselves was a 10 year warrantee on the property itself rather than a named owner or developer. The work was shoddily and unprofessionally done with double doors that weren’t even fixed properly into the structure of the house so within 3 years they are bowing and generally very unstable. Customer service has been non existent - we’ve been promised call backs over and again for over a month and chased them repeatedly for someone to be sent to inspect, find many many faults in the installation and then subsequently they’ve decided they will not honour the warrantee. When asked for complaints procedure they illegally withheld the information. Avoid like the plague!

Reply from Ctgwindows
Writing on behalf of Mr A Bennett as he has no access to Internet.
Andy and Tony done a fantastic job of fitting my windows. All looking neat and tidy around the edges both inside and out. I would highly recommend these guys. Very satisfied.

Reply from Ctgwindows
I tried to book a repair man and was told they would get back to me. 1 week later and numerous phone calls, most of which I had to leave a message for and the call was never returned, I have still not managed to speak to the right person!

Reply from Ctgwindows
Careful and efficient installation by Andy and Tony.
The windows installed have lifted the appearance of the cottage and already noticing the difference in noise reduction.
Cleared up after themselves and worked well as a team.

Reply from Ctgwindows
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.