Clifton Trade Bathrooms Reviews 412

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the entire process smooth and stress-free. Many highlight the outstanding customer service, noting that employees go above and beyond to assist with selections, offer valuable advice, and resolve issues efficiently. The quality of the products and the overall service provided are frequently commended, with many consumers expressing their satisfaction with their purchases and the support received. However, some customers also noted issues with product quality, experiencing problems such as leaks, broken parts, and items feeling cheap or flimsy shortly after installation. A few people were dissatisfied with the after-sales service, reporting difficulties with replacements for faulty products and a lack of responsiveness from the company when issues arose.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and professionalism... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the high... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the support,... See more

Quality

People report positive experiences with quality. Many customers praise the high standard of products, noting... See more

Based on these reviews

Rated 5 out of 5 stars

My husband & I visited the Birkenhead store today, we where both absolutely clueless when it came to what we needed, we just knew we needed complete bathroom refurbishment, A young gentleman call... See more

Company replied

Rated 5 out of 5 stars

The first thing you notice at Clifton (Hartford Way Chester) is their support, friendliness and knowledge with every question asked, which gave me the confidence and resolved my problem it made the w... See more

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Rated 5 out of 5 stars

A massive thank you to Carla at the Birkenhead branch who helped me get all my bathroom products ordered at the weekend and made some great suggestions that I hadn't thought about/considered. She was... See more

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Rated 5 out of 5 stars

Visited the Willerby, East Yorkshire, branch in November 2025 as well as another local supplier. Aimee and staff couldn't have been more helpful and knowledgeable even when we were changing our minds... See more

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Rated 5 out of 5 stars

Lisa and staff deserve every recognition for the service provided at Clifton Bathrooms Nottingham. They stayed open to accommodate our order on a busy bank holiday wknd. Everything was stocked, price... See more

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Rated 5 out of 5 stars

We can't recommend Rob and the team at Clifton Bathrooms, Southport highly enough. We've never experienced such amazing customer service before, anywhere, and nothing is too much trouble. Paul has loo... See more

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Rated 5 out of 5 stars

Caitlen saved our bathroom. Almost gave up on the project before speaking with Caitlen. Nothing was too much trouble. No compromises were accepted. Found solutions to all our problems. Attentive dur... See more

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Rated 5 out of 5 stars

Right after entering the showroom, Stephen and Daryll, spent about 2 hours walking with us through the showroom and answering any queries we had. We felt comfortable with them and we felt heard which... See more

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Rated 5 out of 5 stars

Just had our bathroom from Cliftons Birkenhead fitted. Absolutely delighted with it. Great quality & very competitively priced .Brum( Andy) helped us immensely put together our dream bathroom. So pat... See more

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Rated 5 out of 5 stars

What a lovely experience we had choosing a new bathroom at Clifton Trade Bathroom Birkenhead. We were guided by the fabulous Jamie who helped us choose a stunning walk in shower and bathroom. He expla... See more

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Rated 1 out of 5 stars

Brand new bathroom has a faulty bath had every excuse u der the sun to avoid a resonable resolution. Solicitors are now involved they ripped off a 65year old lady i am now spending my own money and ti... See more

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Rated 5 out of 5 stars

What's the big secret that a potential customer can't view your website to see if you have something worth a visit. Additional info: you cannot access the site unless you are a tradesperson and regi... See more

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Rated 5 out of 5 stars

Excellent Service and Friendly Staff I recently visited Clifton Bathrooms in Cheltenham and was genuinely impressed by how helpful and friendly the staff were. From the moment I walked in, they mad... See more

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Rated 5 out of 5 stars

Big thanks to all at Clifton’s Aintree for helping my elderly parents get a new bathroom urgently. Their support, friendliness and knowledge/experience made the whole process so quick and easy. Cannot... See more

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Rated 1 out of 5 stars

We used Clifton Trade Bathrooms as they were recommended by a sole trader, 3 weeks after our bath was installed it started leaking, this was due to a hole in the base. We have only used the bath and s... See more

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Rated 5 out of 5 stars

We went to the Oldham store and could not fault it 🙂 A cup of coffee on arrival which was lovely ! Our appointment was with kelis who was ready to assist us when we arrived. Nothing was too muc... See more

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Rated 5 out of 5 stars

We at Bespoke Unicorn Group Ltd I can honestly say that Amy @ Clifton Trade Bathrooms Nottingham branch is not only helpful but very knowledgeable about the products available. She has always gone abo... See more

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Rated 5 out of 5 stars

Couldn’t recommend Nottingham depot (Queens Park) enough, Amy is always really helpful and deals with me and my customers as well as sorts out any issues we might have. Matt has helped out a few of my... See more

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Rated 5 out of 5 stars

Recently called back to Clifton Trade Bathrooms in Altrincham, having bought / collected Bathroom suites from them over the last 7 years and as always, the team there and of course Juliette were atten... See more

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Rated 1 out of 5 stars

Awful customer service. Called me for months trying to get me to send customers in for gear. (Same way as howdens do) Finally sent a customer in for a couple of vanity units to fit in an alcove. Su... See more

Company replied

Rated 5 out of 5 stars

Cliftons Bathrooms Bolton branch supplied our bathroom refurbishment two years ago with high quality fittings and we were delighted with the finished bathroom. Their After Sales help has been excellen... See more

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Rated 5 out of 5 stars

We had a fabulous experience with Clifton Trade Bathrooms in Shirley today. We had been looking for a specific magnetic shower seal with no success. The staff at the store were extremely helpful and... See more

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Rated 5 out of 5 stars

We were recommended Clifton Trade Bathrooms by our builder and we feel that every step of our experience with them has been excellent. Juliette has been brilliant, captured all our requirements and wa... See more

Company replied

Rated 5 out of 5 stars

We recently purchased our bathroom from Clifton Bathrooms in Bolton. Matt assisted us from start to finish, he was clear, concise and helpful and offered suggestions that suited our requirements. The... See more

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Rated 5 out of 5 stars

My shower had a problem where the water started leaking through the ceiling, plumber suggested contacting the supplier where I bought it from to get a replacement valve and thermostat. I purchased i... See more

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Rated 1 out of 5 stars

One of your employees have been swearving in and out of the roads acting like an absolute idiot the number plate is EO25 JNK

Company replied

Rated 5 out of 5 stars

We bought our bathroom from Cliftons after all the research. We found them the best for friendly staff and excellent advice. All very helpful, knowledgeable and not pushy. We have recommended them t... See more

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Rated 5 out of 5 stars

Brilliant customer service from Kayleigh and the Clifton team. Always happy to help and are great at sourcing all the materials I need for my jobs. Even when the job is awkward and requires an exa... See more

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Rated 5 out of 5 stars

From our first telephone call to Juliette at Altrincham the customer service was marvellous. Juliette dealt with the problem efficiently and thoroughly. The Clifton driver who arrived with our first... See more

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Rated 5 out of 5 stars

We had an excellent experience at Clifton Bathrooms in Macclesfield. From the moment we walked through the door the team couldn’t do enough for us, couldn’t recommend these guys enough. I will be reco... See more

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Rated 5 out of 5 stars

Fantastic planning service from Aiden at the Altrincham store. Warm welcome from all staff and Aiden was really knowledgable and patient with me and my massive wish list. Good range on site with some... See more

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Rated 1 out of 5 stars

Clifton Trade Bathrooms are all well and good to sell you products for £££££ yet should any of them products ever become defective and STILL within the warranty period and you need to claim on t... See more

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Rated 5 out of 5 stars

Visited the Birkenhead store as my contractor recommended them for my new bathroom. I have to admit I had no idea on design or the suite I needed. Luckily I was in the safe hands of Nicole who was... See more

Company replied

Rated 5 out of 5 stars

I’ve been a bathroom fitter for many years and started using Clifton’s branch in Solihull about five years ago — and I’m so glad I made the switch. I mainly deal with Eden and Jordan, and they’... See more

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Rated 5 out of 5 stars

My visit to the showroom was welcoming with a very friendly team who went out their way to make sure I was happy I could not recommend them enough. I visited a few in Hemel Hempstead and came away wit... See more

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Rated 5 out of 5 stars

Thank you so much to Jade,Anthony and Nathan at the Ashton under Lyne Branch who were fabulous helping us design and choose our bathroom. Nothing was too much trouble and Jade was exceptional in deali... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Clifton Bathrooms. The customer service and care Gianna and Arron who work in the showroom gave me was outstanding. From being warmly greeted to showing me options for my bathroom,... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Jack, always happy to help me and sends over quotes and images for things i need with ideas too. Prices very reasonable compared to other suppliers. Nothing is a problem and a... See more

Company replied

Rated 1 out of 5 stars

I bought my bathroom suite from Clifton’s based on my plumbers recommendation. I’m assuming the recommendation was of a financial benefit to my plumber because it certainly hasn’t been to me!... See more

Company replied

Rated 2 out of 5 stars

Had a lot of high hopes for this place after a recomendation from our builder (who in the end did’t turn out to be great either). Had a positive experience ordering in the ashton showroom and the staf... See more

Company replied

Rated 5 out of 5 stars

It’s not unusual for home improvement projects to go wrong. The challenge is getting them fixed. Hats off to John Worthington of Clifton Trade Bathrooms though. He stepped in when there was a small f... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff who know their stuff and can plan and design exactly what you want from their wide range of products and price ranges. Lucy, Kim and the staff at Aintree branch were super help... See more

Company replied

Rated 5 out of 5 stars

We visited the store in Leicester, the staff were incredibly welcoming and helpful and we left a few hours later with a gorgeous bathroom and were very happy with the price. We were on a budget but w... See more

Company replied

Rated 5 out of 5 stars

We used Clifton Altrincham to buy all our bathroom supplies. Everything was excellent. All items boxed and great quality. We bought wall panelling instead of tiles and we were advised on every aspect... See more

Company replied

Rated 5 out of 5 stars

We used Clifton Bathrooms, Southport. Rob and the team were excellent. Sophie planned out the room and advised us as to what and what not to include. She was so helpful and has a friendly, relaxed, in... See more

Company replied

Rated 5 out of 5 stars

I have just received first class customer service from Jamie Higginson at Clifton Bathrooms. Having called in after recommendation from another excellent tradesman who recently did work in my home.... See more

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Rated 5 out of 5 stars

I cannot thank Clifton Bathrooms Willerby enough for their above and beyond service. Sonny led my project. He made sure we got all the information we needed and the best deals available, compared to a... See more

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Rated 5 out of 5 stars

I have used Clifton Bathrooms in Shirley for a few years now and been more than satisfied with the service they provide. I have built up a great relationship with my account manager Eden and bran... See more

Company replied

Rated 5 out of 5 stars

Phil and all the staff at the Erskine Liverpool branch couldn’t do any more to help. They came out and measured my bathroom and organised delivery of all the bathroom suite and tiles etc. couldn’t be... See more

Company replied

Rated 5 out of 5 stars

Great, helpful service at a tremendous price for quality materials. I got nearly £2.5k discount on my suite using my plumbers account and was delivered on the day/time arranged. Not taken everything o... See more

Company replied

Rated 5 out of 5 stars

Paul and the team worked brilliantly to accommodate me and my partner. Welcomed with a drink which I've never came across before visiting Clifton Macclesfield. 10/10 experience I would recommend this... See more

Company replied

Rated 5 out of 5 stars

This company has a great range of options for style and budget. The staff are fantastically knowledgeable and friendly. In fact I would go to say it was one of the best customer service experiences I... See more

Company replied

Rated 5 out of 5 stars

From the start my experience with the Clifton team in Birmingham on hamstead road has been exceptional. Ellie delivered a first class service, measuring my bathroom and then giving me advice on what... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

High-quality products and great customer service are the hallmarks of Clifton, which is why your fitter has recommended us. We offer confidence that our products are manufactured to the highest standards, minimising the risk of problems that require a fix after fitting. Most of our products are stocked in depot and our experienced and friendly team are always on hand with advice. Just head down to your local Clifton showroom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

412 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Eden was amazing

Eden was amazing - made everything easy - went through all the options with me, super patient gave me loads of great advice

3 March 2026
Unprompted review
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Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto Eden.

Kind regards,
Amelia - Marketing

Rated 4 out of 5 stars

Great service and very knowledgeable…

Great service and very knowledgeable about the products. Spent a lot of time discussing ideas nothing was too much trouble. Would highly recommend. Thanks to Kim and Reece.

27 February 2026
Unprompted review
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Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto Kim and Reece.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

I was recommended by a friend who deals…

I was recommended by a friend who deals with clifton bathrooms on a daily basis has he does tiling etc and asked for Jade when I was introduced to her I instantly felt comfortable jade was very friendly and helpful and down to earth.The following weeks Jade went above and beyond to me,to make sure I happy with my decision.Jade also was also very helpful with the cost knowing I had a budget.I would highly recommend Clifford bathrooms Jade and her team to anyone who's thinking of a new bathroom. Also Anyone struggling to find a tradesmen jade would point you in the direction has there work has been excellent too.Thankyou clifton bathrooms im more than happy with my lovely bathroom from choosing to the finish.Thankyou Jade and team Excellent

26 January 2026
Unprompted review
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Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto Jade and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Leigh from Milton Keynes branch was…

Leigh from Milton Keynes branch was very professional and helpful thank you it looks amazing.

21 February 2026
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto Leigh and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Great service !

We went to the Oldham store and could not fault it 🙂 A cup of coffee on arrival which was lovely ! Our appointment was with kelis who was ready to assist us when we arrived.
Nothing was too much trouble for her, she was very thorough with everything she was explaining and showing to us.
We changed our minds a couple of times on certain tiles and wall panels but it didn’t phase her, she was really patient !
Thankyou so much to kelis and also Sarah and Connor who were really friendly too!
Great experience at Clifton’s 👍🏻

17 February 2026
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

I am delighted to hear that the team has taken great care of you! Thank you for taking the time to leave a lovely review. I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Conversion of large bathroom to create and en-suite/bathroom

We had a fairly large bathroom and wanted to explore the possibility of creating an en-suite and separate bathroom.
We had another company consider this and they dismissed this idea as not possible. Tracy however worked on a design that not only made this possible but left us with both a good size bathroom and en-suite which works perfectly. Throughout the project, slight adaptions were made in discussions with us and our excellent installers, to revise and improve upon the original design. We were pleased with the choice and quality of the fittings alongside the advice we received on what might work best. We were very impressed with the service we received from initial purchase to completion of the installation. We would have no hesitation in recommending Clifton’s and many thanks Tracy for your support throughout.

10 February 2026
Unprompted review
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Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave such a lovely review. We really appreciate it!

I will pass your kind words onto Tracy and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

We recently purchased our bathroom from…

We recently purchased our bathroom from Clifton Bathrooms in Bolton. Matt assisted us from start to finish, he was clear, concise and helpful and offered suggestions that suited our requirements. The showroom was a great experience for us to see everything in person and make the decisions. The bathroom is currently mid fitting and we're really happy with how it looks and excited to see the end result. Would highly recommend Clifton based on their customer service, quality of producst and if we ever needed another bathroom on any future projects we would definitely use them again.

3 January 2026
Unprompted review
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Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Daryll & Stephen

Right after entering the showroom, Stephen and Daryll, spent about 2 hours walking with us through the showroom and answering any queries we had. We felt comfortable with them and we felt heard which is important when you are new to renovations. Wr didn't realise Stephen was new to the shop, so well done to him.

29 January 2026
Unprompted review
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Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Definitely recommend

Friendly, helpful staff who know their stuff and can plan and design exactly what you want from their wide range of products and price ranges. Lucy, Kim and the staff at Aintree branch were super helpful, nothing was too much trouble and everything arrived when they said it would. Definitely recommend. Wendy

28 January 2026
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Amazing experience from Matt and Bolton staff

I was dealing with Matt from Bolton branch.
Matt designed my bathroom from start to finish he came out to measure straight away. Matt really helped me out few times definitely recommend the bolton branch.
Matt is so helpfull and is a top man.

All the staff are amazing and so friendly thank you for helping me designing my bathroom.

20 January 2026
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Fantastic experience

Dealt with Sam, she was so knowledgeable and professional and we couldn’t have asked for a better experience. Wish I could have given her more than 5 stars.

16 January 2026
Unprompted review
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Reply from Clifton Trade Bathrooms

Hi,

I'm delighted to hear that Sam took great care of you. We are always pleased to receive positive feedback about our team, and we thank you for taking the time to leave your review.

Kind regards,
Natalie - Marketing

Rated 5 out of 5 stars

Brilliant Service…

We bought all our bathroom fixtures from Clifton Trade Bathrooms.These guys were all so helpful and nice. They did everything to ensure we got the right stuff and in top made sure it was all delivered really quickly.
I wouldn’t hesitate to recommend them

14 July 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Highly recommend Clifton Bathrooms

Highly recommend Clifton Bathrooms. The customer service and care Gianna and Arron who work in the showroom gave me was outstanding. From being warmly greeted to showing me options for my bathroom, all good quality items and providing best advice. Excellent customer service. Thank you Gianna and Arron for making my visit a pleasure instead of a chore.

16 January 2026
Unprompted review
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Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Amazing experience at the Willerby store

Visited the Willerby, East Yorkshire, branch in November 2025 as well as another local supplier. Aimee and staff couldn't have been more helpful and knowledgeable even when we were changing our minds at various points. We changed from a bathroom to a large walk in shower room and everything we needed was sorted, priced up and ordered very quickly The bathroom looks amazing and came out at over £2,000 less than the other company. Thank you!

14 November 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Hi Chris,

Thank you so much! We really appreciate you taking the time to leave a review. I'll pass on your lovely comment to the team.

Kind regards,
Natalie - Marketing

Rated 1 out of 5 stars

One of your employees have been…

One of your employees have been swearving in and out of the roads acting like an absolute idiot the number plate is EO25 JNK

29 December 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

I am sorry to hear that you have experienced this and thank you for sharing this with us as it gives us the opportunity to take corrective action.

We would like to discuss this further with you. Please could you send an email to marketing@ctb.co.uk with further information?

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Tradesmen point of view

If you after a bathroom and then there’s only one place to go, Clifton trade bathrooms in stirchley. Kayleigh the manager is so helpful and her knowledge is second to none. Definitely recommend to family and friends

17 December 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave a lovely review.

We really appreciate it!

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Recently called back to Clifton Trade…

Recently called back to Clifton Trade Bathrooms in Altrincham, having bought / collected Bathroom suites from them over the last 7 years and as always, the team there and of course Juliette were attentive to want is needed and required, yet again top service. MCooney

12 December 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review about our Altrincham depot.

I will pass your kind words onto Juliette and the team.

Kind regards,
Amelia - Marketing

Rated 1 out of 5 stars

Do not use- Poor quality and no warranty

We used Clifton Trade Bathrooms as they were recommended by a sole trader, 3 weeks after our bath was installed it started leaking, this was due to a hole in the base. We have only used the bath and shower to wash and bathe. Our sole trader would not take responsibility and neither would Cliftons, we are having to go to the Citizens advice bureau to resolve the issue and Cliftons will not discuss the issue with the bath because we naively gave the money to the sole trader and not them.

4 December 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Hello Sophia,

We're very sorry you are experiencing this, thank you for bringing it to our attention.

We would like to discuss this further and gain more insight into your comment, along with which depot you used so we can take corrective action.

I have sent an information request, please could you respond to this with your contact details so we can look into this for you.

Kind regards,
Natalie - Marketing.

Rated 5 out of 5 stars

Replacement

I bought my bathroom suite a couple of years ago, but needed a small replacement for my shower. I received fantastic customer service and a big shout out for a lovely lady called Tracey who served me.

28 November 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave a lovely review.

We really appreciate it!

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Great Communication and Value for CTB

Ordered a shower and wall panels from Debbie @ Bradford Branch. Kept us updated with delivery day and overall great communication. Excellent price for the fittings we purchased.
Thank You.

13 November 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good morning,

Thank you for taking the time to leave a lovely review!

I will pass your kind words onto Debbie.

Kind regards,
Amelia - Marketing

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