Clifton Trade Bathrooms Reviews 412

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the entire process smooth and stress-free. Many highlight the outstanding customer service, noting that employees go above and beyond to assist with selections, offer valuable advice, and resolve issues efficiently. The quality of the products and the overall service provided are frequently commended, with many consumers expressing their satisfaction with their purchases and the support received. However, some customers also noted issues with product quality, experiencing problems such as leaks, broken parts, and items feeling cheap or flimsy shortly after installation. A few people were dissatisfied with the after-sales service, reporting difficulties with replacements for faulty products and a lack of responsiveness from the company when issues arose.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and professionalism... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the high... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the support,... See more

Quality

People report positive experiences with quality. Many customers praise the high standard of products, noting... See more

Based on these reviews

Rated 5 out of 5 stars

My husband & I visited the Birkenhead store today, we where both absolutely clueless when it came to what we needed, we just knew we needed complete bathroom refurbishment, A young gentleman call... See more

Company replied

Rated 5 out of 5 stars

The first thing you notice at Clifton (Hartford Way Chester) is their support, friendliness and knowledge with every question asked, which gave me the confidence and resolved my problem it made the w... See more

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Rated 5 out of 5 stars

A massive thank you to Carla at the Birkenhead branch who helped me get all my bathroom products ordered at the weekend and made some great suggestions that I hadn't thought about/considered. She was... See more

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Rated 5 out of 5 stars

Visited the Willerby, East Yorkshire, branch in November 2025 as well as another local supplier. Aimee and staff couldn't have been more helpful and knowledgeable even when we were changing our minds... See more

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Rated 5 out of 5 stars

Lisa and staff deserve every recognition for the service provided at Clifton Bathrooms Nottingham. They stayed open to accommodate our order on a busy bank holiday wknd. Everything was stocked, price... See more

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Rated 5 out of 5 stars

We can't recommend Rob and the team at Clifton Bathrooms, Southport highly enough. We've never experienced such amazing customer service before, anywhere, and nothing is too much trouble. Paul has loo... See more

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Rated 5 out of 5 stars

Caitlen saved our bathroom. Almost gave up on the project before speaking with Caitlen. Nothing was too much trouble. No compromises were accepted. Found solutions to all our problems. Attentive dur... See more

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Rated 5 out of 5 stars

Right after entering the showroom, Stephen and Daryll, spent about 2 hours walking with us through the showroom and answering any queries we had. We felt comfortable with them and we felt heard which... See more

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Rated 5 out of 5 stars

Just had our bathroom from Cliftons Birkenhead fitted. Absolutely delighted with it. Great quality & very competitively priced .Brum( Andy) helped us immensely put together our dream bathroom. So pat... See more

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Rated 5 out of 5 stars

What a lovely experience we had choosing a new bathroom at Clifton Trade Bathroom Birkenhead. We were guided by the fabulous Jamie who helped us choose a stunning walk in shower and bathroom. He expla... See more

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Rated 1 out of 5 stars

Brand new bathroom has a faulty bath had every excuse u der the sun to avoid a resonable resolution. Solicitors are now involved they ripped off a 65year old lady i am now spending my own money and ti... See more

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Rated 5 out of 5 stars

What's the big secret that a potential customer can't view your website to see if you have something worth a visit. Additional info: you cannot access the site unless you are a tradesperson and regi... See more

Company replied

Rated 5 out of 5 stars

Excellent Service and Friendly Staff I recently visited Clifton Bathrooms in Cheltenham and was genuinely impressed by how helpful and friendly the staff were. From the moment I walked in, they mad... See more

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Rated 5 out of 5 stars

Big thanks to all at Clifton’s Aintree for helping my elderly parents get a new bathroom urgently. Their support, friendliness and knowledge/experience made the whole process so quick and easy. Cannot... See more

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Rated 1 out of 5 stars

We used Clifton Trade Bathrooms as they were recommended by a sole trader, 3 weeks after our bath was installed it started leaking, this was due to a hole in the base. We have only used the bath and s... See more

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Rated 5 out of 5 stars

We went to the Oldham store and could not fault it 🙂 A cup of coffee on arrival which was lovely ! Our appointment was with kelis who was ready to assist us when we arrived. Nothing was too muc... See more

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Rated 5 out of 5 stars

We at Bespoke Unicorn Group Ltd I can honestly say that Amy @ Clifton Trade Bathrooms Nottingham branch is not only helpful but very knowledgeable about the products available. She has always gone abo... See more

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Rated 5 out of 5 stars

Couldn’t recommend Nottingham depot (Queens Park) enough, Amy is always really helpful and deals with me and my customers as well as sorts out any issues we might have. Matt has helped out a few of my... See more

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Rated 5 out of 5 stars

Recently called back to Clifton Trade Bathrooms in Altrincham, having bought / collected Bathroom suites from them over the last 7 years and as always, the team there and of course Juliette were atten... See more

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Rated 1 out of 5 stars

Awful customer service. Called me for months trying to get me to send customers in for gear. (Same way as howdens do) Finally sent a customer in for a couple of vanity units to fit in an alcove. Su... See more

Company replied

Rated 5 out of 5 stars

Cliftons Bathrooms Bolton branch supplied our bathroom refurbishment two years ago with high quality fittings and we were delighted with the finished bathroom. Their After Sales help has been excellen... See more

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Rated 5 out of 5 stars

We had a fabulous experience with Clifton Trade Bathrooms in Shirley today. We had been looking for a specific magnetic shower seal with no success. The staff at the store were extremely helpful and... See more

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Rated 5 out of 5 stars

We were recommended Clifton Trade Bathrooms by our builder and we feel that every step of our experience with them has been excellent. Juliette has been brilliant, captured all our requirements and wa... See more

Company replied

Rated 5 out of 5 stars

We recently purchased our bathroom from Clifton Bathrooms in Bolton. Matt assisted us from start to finish, he was clear, concise and helpful and offered suggestions that suited our requirements. The... See more

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Rated 5 out of 5 stars

My shower had a problem where the water started leaking through the ceiling, plumber suggested contacting the supplier where I bought it from to get a replacement valve and thermostat. I purchased i... See more

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Rated 1 out of 5 stars

One of your employees have been swearving in and out of the roads acting like an absolute idiot the number plate is EO25 JNK

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Rated 5 out of 5 stars

We bought our bathroom from Cliftons after all the research. We found them the best for friendly staff and excellent advice. All very helpful, knowledgeable and not pushy. We have recommended them t... See more

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Rated 5 out of 5 stars

Brilliant customer service from Kayleigh and the Clifton team. Always happy to help and are great at sourcing all the materials I need for my jobs. Even when the job is awkward and requires an exa... See more

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Rated 5 out of 5 stars

From our first telephone call to Juliette at Altrincham the customer service was marvellous. Juliette dealt with the problem efficiently and thoroughly. The Clifton driver who arrived with our first... See more

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Rated 5 out of 5 stars

We had an excellent experience at Clifton Bathrooms in Macclesfield. From the moment we walked through the door the team couldn’t do enough for us, couldn’t recommend these guys enough. I will be reco... See more

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Rated 5 out of 5 stars

Fantastic planning service from Aiden at the Altrincham store. Warm welcome from all staff and Aiden was really knowledgable and patient with me and my massive wish list. Good range on site with some... See more

Company replied

Rated 1 out of 5 stars

Clifton Trade Bathrooms are all well and good to sell you products for £££££ yet should any of them products ever become defective and STILL within the warranty period and you need to claim on t... See more

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Rated 5 out of 5 stars

Visited the Birkenhead store as my contractor recommended them for my new bathroom. I have to admit I had no idea on design or the suite I needed. Luckily I was in the safe hands of Nicole who was... See more

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Rated 5 out of 5 stars

I’ve been a bathroom fitter for many years and started using Clifton’s branch in Solihull about five years ago — and I’m so glad I made the switch. I mainly deal with Eden and Jordan, and they’... See more

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Rated 5 out of 5 stars

My visit to the showroom was welcoming with a very friendly team who went out their way to make sure I was happy I could not recommend them enough. I visited a few in Hemel Hempstead and came away wit... See more

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Rated 5 out of 5 stars

Thank you so much to Jade,Anthony and Nathan at the Ashton under Lyne Branch who were fabulous helping us design and choose our bathroom. Nothing was too much trouble and Jade was exceptional in deali... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Clifton Bathrooms. The customer service and care Gianna and Arron who work in the showroom gave me was outstanding. From being warmly greeted to showing me options for my bathroom,... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Jack, always happy to help me and sends over quotes and images for things i need with ideas too. Prices very reasonable compared to other suppliers. Nothing is a problem and a... See more

Company replied

Rated 1 out of 5 stars

I bought my bathroom suite from Clifton’s based on my plumbers recommendation. I’m assuming the recommendation was of a financial benefit to my plumber because it certainly hasn’t been to me!... See more

Company replied

Rated 2 out of 5 stars

Had a lot of high hopes for this place after a recomendation from our builder (who in the end did’t turn out to be great either). Had a positive experience ordering in the ashton showroom and the staf... See more

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Rated 5 out of 5 stars

It’s not unusual for home improvement projects to go wrong. The challenge is getting them fixed. Hats off to John Worthington of Clifton Trade Bathrooms though. He stepped in when there was a small f... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff who know their stuff and can plan and design exactly what you want from their wide range of products and price ranges. Lucy, Kim and the staff at Aintree branch were super help... See more

Company replied

Rated 5 out of 5 stars

We visited the store in Leicester, the staff were incredibly welcoming and helpful and we left a few hours later with a gorgeous bathroom and were very happy with the price. We were on a budget but w... See more

Company replied

Rated 5 out of 5 stars

We used Clifton Altrincham to buy all our bathroom supplies. Everything was excellent. All items boxed and great quality. We bought wall panelling instead of tiles and we were advised on every aspect... See more

Company replied

Rated 5 out of 5 stars

We used Clifton Bathrooms, Southport. Rob and the team were excellent. Sophie planned out the room and advised us as to what and what not to include. She was so helpful and has a friendly, relaxed, in... See more

Company replied

Rated 5 out of 5 stars

I have just received first class customer service from Jamie Higginson at Clifton Bathrooms. Having called in after recommendation from another excellent tradesman who recently did work in my home.... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Clifton Bathrooms Willerby enough for their above and beyond service. Sonny led my project. He made sure we got all the information we needed and the best deals available, compared to a... See more

Company replied

Rated 5 out of 5 stars

I have used Clifton Bathrooms in Shirley for a few years now and been more than satisfied with the service they provide. I have built up a great relationship with my account manager Eden and bran... See more

Company replied

Rated 5 out of 5 stars

Phil and all the staff at the Erskine Liverpool branch couldn’t do any more to help. They came out and measured my bathroom and organised delivery of all the bathroom suite and tiles etc. couldn’t be... See more

Company replied

Rated 5 out of 5 stars

Great, helpful service at a tremendous price for quality materials. I got nearly £2.5k discount on my suite using my plumbers account and was delivered on the day/time arranged. Not taken everything o... See more

Company replied

Rated 5 out of 5 stars

Paul and the team worked brilliantly to accommodate me and my partner. Welcomed with a drink which I've never came across before visiting Clifton Macclesfield. 10/10 experience I would recommend this... See more

Company replied

Rated 5 out of 5 stars

This company has a great range of options for style and budget. The staff are fantastically knowledgeable and friendly. In fact I would go to say it was one of the best customer service experiences I... See more

Company replied

Rated 5 out of 5 stars

From the start my experience with the Clifton team in Birmingham on hamstead road has been exceptional. Ellie delivered a first class service, measuring my bathroom and then giving me advice on what... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

High-quality products and great customer service are the hallmarks of Clifton, which is why your fitter has recommended us. We offer confidence that our products are manufactured to the highest standards, minimising the risk of problems that require a fix after fitting. Most of our products are stocked in depot and our experienced and friendly team are always on hand with advice. Just head down to your local Clifton showroom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

412 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very helpful staff Matt helped us with…

Very helpful staff Matt helped us with the choices Clifton had ensuring we had everything needed for our plumber to fit quality is excellent love our new bathroom

12 September 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave a lovely review! We really appreciate it.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Fantastic planning service from Aiden…

Fantastic planning service from Aiden at the Altrincham store. Warm welcome from all staff and Aiden was really knowledgable and patient with me and my massive wish list. Good range on site with some great quality products. Looking forward to moving things forward with my builder soon.

9 September 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good morning Lisa,

Thank you for taking the time to leave a lovely review about our Altrincham depot!

I will pass your kind words onto Aiden and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

I would just like to commend Matt at…

I would just like to commend Matt at the Chester branch for sorting a problem with a bathroom cabinet. Top marks for customer care.

4 September 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

I am delighted to hear that Matt has taken great care of you! Thank you for taking the time to leave a lovely review. I will pass your kind words onto Matt and the team.

Kind regards,
Scott – Marketing

Rated 5 out of 5 stars

Quality and great service First class service from Alan and help…

First class service from Alan and help in sorting our requirements cannot fault his help. And patients

30 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you so much! We really appreciate you taking the time to leave a lovely review. I'll pass your kind words onto Alan and the team.

Kind regards,
Scott - Marketing

Rated 5 out of 5 stars

We used Clifton Bathrooms

We used Clifton Bathrooms, Southport. Rob and the team were excellent. Sophie planned out the room and advised us as to what and what not to include. She was so helpful and has a friendly, relaxed, informative approach. We would strongly recommend them.

24 July 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

We really appreciate you taking the time to leave a lovely review about our Southport depot!

I will pass your kind words onto Rob, Sophie and the depot.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Top Bathroom supplier Nottingham

Couldn’t recommend Nottingham depot (Queens Park) enough, Amy is always really helpful and deals with me and my customers as well as sorts out any issues we might have. Matt has helped out a few of my mates setting up accounts and got them really good deals. Thanks guys!!

2 September 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave a lovely review! We really appreciate it.

I will pass your kind words onto Amy, Matt and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

If you want exceptional customer…Quality

If you want exceptional customer service, I highly recommend Cliftons. After buying shower, flooring, tiles and other shower room furniture, we were very happy with the service provided throughout fitting, including after service. Must thank Cliftons account manager Juliette, for her outstanding customer service; friendly and knowledgeable, a real credit to the company.

4 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave a brilliant review about our Altrincham depot!

I'm delighted to hear Juliette took such great care of you and I will pass your kind words onto Juliette and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Jo was so helpful

Jo was so helpful, friendly and professional. She made sure we ordered everything we needed and gave us great advice when asked.
Thanks Jo

Karl & Marie Miles

25 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave a lovely review. It's great to hear Jo took great care of you!

I will pass your kind words onto Jo and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Cliftons Bathrooms Bolton branch…

Cliftons Bathrooms Bolton branch supplied our bathroom refurbishment two years ago with high quality fittings and we were delighted with the finished bathroom. Their After Sales help has been excellent and I would give them 5 stars every time.

22 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon Alison,

I am delighted to hear our Bolton depot took such great care of you!

Thank you for taking the time to leave a lovely review. We really appreciate it.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Bought shower, Furniture, tiles and flooring.

Bought shower, flooring, tiles and furniture from Cliftons in Chester.
When I need to return a shower unit and swap it out as we had made a sizing mistake there was no quibble.
Matt returned the unit into stock and had a replacement un it with smaller shower arm in stock.
He then refunded me the difference in price - no drama. Will be back.

20 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon Steven,

Thank you so much for taking the time to leave a lovely review. We really appreciate it!

I will pass your kind words onto Matt and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Sort out your website.

What's the big secret that a potential customer can't view your website to see if you have something worth a visit.
Additional info: you cannot access the site unless you are a tradesperson and registered. I'm not. I was a potential customer.
My last edit: yes you can attempt to look under Traders Customer but when you hit "shower enclosures" for example, I was getting a pop up message saying "Hello Trader please sign in."

19 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon William,

I am sorry to hear that you are currently unable to view our website. Our products should be available to view on our website here: www.ctb.co.uk.

I have sent a request for further information so we can look into this further. If you could please kindly respond to the request with some further details, we will be in touch to get this resolved.

Updated Reply: Our website can be accessed by both traders and their customers. Only the trader specific area of our website requires a log in, which traders receive when they open a trade account with us. As a customer, you can view our products under the tab ‘Trader’s customer’, on the top right of the page.

If there is anything further we can do to help, or you are still unable to access our website, please kindly respond to our information request and we will be in touch.

Update:
Our apologies, it appears that this is a error with the website as usually you should be able to access this part of the website. Thank you for bringing this to our attention, we really appreciate it!

We are currently getting this fixed and will be in touch once this has been resolved.

New update: Thank you once again for flagging this! The glitch on our website has now been fixed and you should now be able to view our website. If there is anything further we can do to help, please do let us know.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Fabulous staff

Fabulous staff, explored all possible options for a small bathroom, great discount and prompt delivery. Would recommend.

14 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you! We really appreciate you taking the time to leave a lovely review.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Sam and the team were really helpful…

Sam and the team were really helpful and friendly. Excellent service

11 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you so much for taking the time to leave a lovely review!

I will pass your kind words onto Sam and the team 😊

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Visit was fabulous at Altrincham

Just been to Altrincham depot great service, professional and friendly. Highly recommend for all bathroom projects - Juliette very knowledgeable & makes a great brew!

6 August 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave such a lovely review. We really appreciate it! I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Clifton Bathrooms

I visited Clifton bathrooms, and I found the staff were amazing. They were helpful and friendly and nothing was too much for them.
Caitlen assisted me with my bathroom design and helped me choose the products.
I,was delighted with the service ,I received, and very grateful.

18 July 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good morning,

Thank you so much for taking the time to leave a lovely review. We really appreciate it!

I will pass your kind words onto Caitlen and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Amazing customer service

We can't recommend Rob and the team at Clifton Bathrooms, Southport highly enough. We've never experienced such amazing customer service before, anywhere, and nothing is too much trouble. Paul has looked after us for the last few visits and has been so helpful - listening and guiding us towards the most suitable products for our plans, and crucially, our budget. We've also been able to change items with no issue whatsoever. Paul's customer service has been outstanding and he's a credit to the company. Thank you so much, it's much appreciated.

30 July 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you so much! We really appreciate you taking the time to leave a lovely review. I'll pass your kind words onto Paul and the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Continuing great support from Clifton…

Continuing great support from Clifton at Bolton - 3 years on from buying our bathroom from them - we had an issue with our shower screen - They sorted a solution to the issue which was reassuring , so even after while Clifton are always there to help .I would continue to highly reccomend this company for quality of products and after sales support

25 July 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good morning,

Thank you for taking the time to leave a lovely review, we really appreciate it.

I will pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

Thank you so much to Jade,Anthony and…

Thank you so much to Jade,Anthony and Nathan at the Ashton under Lyne Branch who were fabulous helping us design and choose our bathroom. Nothing was too much trouble and Jade was exceptional in dealing with our needs after issues along the way with installation problems. (Nothing to do with Clifton) The quality of the fittings is fantastic and the showroom is definitely worth a visit for service and fair prices. Shout out to Sarah Bach at the Reddish branch too who visited us during installation and has been so supportive throughout. Thanks guys we will definitely tell friends and family to visit your showrooms for quality service.

21 July 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you so much! We really appreciate you taking the time to leave a lovely review. I'll pass your kind words onto the team.

Kind regards,
Amelia - Marketing

Rated 5 out of 5 stars

The team at Clifton’s in Stafford are…

The team at Clifton’s in Stafford are always very helpful nothings ever too much trouble and can always find you what you need to give you the bathroom you’ve always wanted with a smile

18 July 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for taking the time to leave a lovely review! We really appreciate it.

I will pass your kind words onto Hannah.

Kind regards,

Rated 5 out of 5 stars

Shower seal

Very helpful

17 July 2025
Unprompted review
Clifton Trade Bathrooms logo

Reply from Clifton Trade Bathrooms

Good afternoon,

Thank you for the review, we really appreciate it!

Kind regards,
Amelia - Marketing

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