CS Connolly ltd Reviews 

120
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how prompt, reliable, and thorough the heating and plumbing services are when dealing with annual boiler maintenance, safety checks, and radiator installations. People really appreciate the clear, detailed explanations provided regarding potential issues and solutions, which helps make the entire repair process completely stress-free. Reviewers consistently describe the technician as exceptionally polite, approachable, trustworthy, and deeply knowledgeable about all aspects of gas work and domestic heating systems. Consumers eagerly state that they will continue using these dependable services for any future home plumbing and heating needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional and efficient boiler repairs and... See more

Staff

Reviewers highlight positive aspects of staff, describing a staff member as a friendly, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Chris a few times now for our annual gas boiler service and repairs. We had a problem with our kitchen sink plumbing recently and he dealt with that as well. As usual he was quick to respo... See more

Rated 5 out of 5 stars

Really decent and approachable guy, knowledgeable and explains everything so you know where you stand. I'm fussy who I let in my home, will definitely use CS Connolly Ltd again.

Rated 5 out of 5 stars

Chris has serviced our boilers / provided gas safety certificates for a few years now. He is friendly, completely trustworthy, reliable and his pricing is super competitive We highly recommend CS Conn... See more

Rated 5 out of 5 stars

Had a problem with my baxi combi boiler Chris came and done a temporary fix. He had to order parts and came soon after and fitted the parts. He also serviced the boiler and supplied me with a new the... See more


Company details

  1. Gas Engineer
  2. Boiler and Heating Service
  3. Boiler Supplier
  4. Gas Installation Service
  5. Heating Contractor
  6. Repair Service

Written by the company

CS Connolly Ltd is a family focused local gas and central heating business, Chris has over 17 years industry experience with British Gas plus additional time served with a large competitor. Having worked for larger companies, Chris felt his clients deserved a more personal, professional and reliable service. Now more than ever with the cost of living, customers are looking for high standards at a more competitive rate. One of our main objectives is to have our customers at heart on every job regardless of how big or small. We will always attempt to repair before having to advise on replacement. First class customer service, safety and high quality workmanship is at the forefront of everything we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, professional & informative

Chris was very friendly & professional from the very first contact, through the pre-quote stage and installation of my new boiler system.
Chris explained thoroughly what was required and kept me informed at all stages.
The instal was carried out on time and the house was left tidy.
Very professional job and I would recommend Chris for any future work.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL FRIENDLY SERVICE

Our balanced flue gas fire had not been used since late Winter until we used it a few days ago. Within 15 minutes my wife had a headache and my chest was affected by fumes.

I contacted Chris, who was away on holiday. He gave me instructions to switch the fire off and promised to attend on his return from holiday

Chris came today, carried out a full test of the fire and found it has developed an irreparable fault, resulting in carbon monoxide escaping into the room.

Chris has capped off the fire and given us extremely helpful advice on claiming under the fire's 7-year guarantee. He followed this up within the hour with a full written report.

Exceptional service from such a nice guy. Cannot recommend him highly enough.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

New boiler

Chris recently installed a new combi boiler in our house. Very professional and excellent communication from start to finish.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Heated Towel Rail Installation

I first contacted CS Connolly to see if they fitted heated towel rails for my parents in Edinburgh. I got a quick response back from Nicola, and then Chris. Communication was excellent from start to finish and Chris kept my parents in the loop the whole day. The job had some compilations and Chris dealt with these and tackled them all and completed the job. Chris went above and beyond what we had asked him to do (and didn't charge extra for this), he left the property in the same way he found it and was genuinely a really pleasant guy with an abundance of knowledge. I would not hesitate to recommend Chris, and his number is now in my phone for any future work needed. Tracy

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

Excellent communication, high quality work, dedication and commitment to meeting customer needs and went above and beyond to help when I experienced a difficulty. Highly recommended.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Chris came to fix our boiler

Chris came to fix our boiler, he sourced very hard to find parts, our boiler now has a new life, very efficient & dedicated, explaining everything to us, will definitely be using him again when we need a new boiler 😀

23 March 2023
Unprompted review
Rated 5 out of 5 stars

First Class Boiler Service.

Chris arrived promptly to service my gas boiler, and carried out all works in a highly professional manner. He pointed out a couple of things that needed attention, and after a detailed explanation he fixed these at no extra cost. He cleaned up after himself, and was particular in wearing shoe protectors inside the house. I will definitely have him back to instal 2 more radiators later in the year.
Top man!

29 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Had our boiler serviced by Chris, really friendly and professional. Explained everything he was doing. We will continue to use Chris for all our future boiler and heating needs. Thanks again.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service

First time using Chris. Great communication, advice and service. We now have a new supplier for our boiler service etc

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience - Highly Recommend

Chris carried out our annual boiler service. Great communication throughout, very easy booking service, arrived on time, polite and very knowledgeable, left me with some helpful advice and things to watch out for. Went the extra mile and carried out some extra small bits whilst on the job which was unexpected but very appreciated. Would definitely recommend and I personally will use Chris again in the future. Great job and thanks again!

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Chris was responsive from first…

Chris was responsive from first contact, he was on time and just a nice guy who is knowledgeable and helpful! We called Chris out for a Boiler breakdown and it was fixed and he was gone again within the hour, leaving behind sound advice for going forward😀

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service, superb value.

We found out about Chris's new company at just the time that we were needing a boiler service (a long overdue boiler service to be honest). Chris was great; good communication; prompt; polite; and obviously very experienced and knowledgeable. I have no hesitation in heartily recommending and will definitely be using again when the time comes.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, professional service

Friendly, professional and punctual, right from the first phone call. Chris was really good at explaining what needed done and did a really tidy job. I would have no problem recommending Chris. Perfect service!

23 February 2023
Unprompted review
Rated 5 out of 5 stars

Full service and repairs

Chris carried out a full service and a couple of overdue repairs. He explained the full process of what he was doing and kept me updated with progress along the way. Also discussed options and looked for the best prices for parts should they be needed at a later date. Chris carried out his work professionally and I would definitely use his company again.

17 February 2023
Unprompted review

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