First time having the ear wax removing so i was a little apprehensive but I was welcomed by Rebecca who talked me through the procedure. The procedure lasted about 20 minutes and once done I could... See more
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I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear... See more
Rebecca is so friendly and makes you feel very relaxed. Her professionalism is obvious as she gently examines you, explains any problems and answers any questions you might have. Finally she carefull... See more
Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca she is very easy to talk to and caring, she said I needed to have a swab taken at my GP wh... See more
Company details
Written by the company
We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.
Contact info
6 North Guards, Whitburn Village, SR6 7BU, Sunderland, United Kingdom
- 0191 501 6619
- info@crystalclear-earclinic.co.uk
- crystalclear-earclinic.co.uk
4.9
Excellent
322 reviews
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First class treatment
Rebecca is professional ,courteous ,kind and friendly .
She provided me with helpful advice which I found very useful and helpful .
Rebecca was punctual snd her treatment room and waiting area are impeccably clean and tastefully decorated snd comfortable .
12 August 2025
First visit for ear wax removal
Friendly and professional staff. The clinic is spotless as you would expect. This was my first visit and I was made to feel at ease right away.
The procedure was pain free and I was able to see for myself 'before' and 'after' photos showing the wax was gone, which was reassuring. I was given helpful advice on protecting my future hearing and reducing further wax build up.
21 August 2025
As usual,a professional and courteous…
As usual,a professional and courteous experience.
14 August 2025
Rebecca was very professional and…
Rebecca was very professional and knowledgeable. Advised treatment was unnecessary and gave advice going forward.
22 August 2025
Super service
Super service, everything explained clearly and concisely. As I am an OAP I was given advice for free hearing test.
Well done Rebecca, if I need treatment in the future I know where I wil be going
21 August 2025
Thoughtful patient care
Thoughtful patient care, gentle treatment and a nice personality. Recommended.
14 August 2025
A fantastic experience visiting crystal…
A fantastic experience visiting crystal clear ear clinic with Rebecca a first class clinician and quality at what she does. A very warm welcome and very comfortable a first class visit all around.
18 August 2025
Unprompted review
As always Rebecca makes you feel…
As always Rebecca makes you feel comfortable she is very Professional and great at her job wouldn’t go anywhere else.
14 August 2025
Unprompted review
Service was impeccable
Service was impeccable. I was reassured after putting off the procedure for almost 20 years. The procedure was painless and over in less than 20 minutes. Will absolutely be back
12 August 2025
Unprompted review
Made to feel very comfortable
Made to feel very comfortable, excellent surgery, very clean,procedure explained fully and carried out with no issues, will definitely use again
31 July 2025
Very relaxing pre chat
Very relaxing pre chat, very knowledgeable, explained process in detail b4 process, and explained what was going yo do during process. Very positive experience and would and do recommended clinic.
26 July 2025
Rebecca was superb
Rebecca was superb; friendly, efficient, very caring. She explained everything to my 95 year old dad and cleared his ears beautifully!
17 July 2025
Was a very positive experience
Was a very positive experience, every thing was explained clearly & the Patient Consultantion for was revied throughly with me, the whole process was Professional start to finish. Would definitely use services again
26 July 2025
Unprompted review
Fantastic service
Fantastic service, and so friendly and caring. Wouldn’t hesitate to go in the future or recommend to others.
11 July 2025
A routine check
A routine check, both ears were treated for wax removal.
Rebecca, the clinician, is very knowledgeable , professional and friendly.
Already booked for a consultation in December so I will have ‘ Christmas ears’.
Definitely recommend this clinic.
15 July 2025
Rebecca was absolutely lovely and…
Rebecca was absolutely lovely and managed to remove all the wax without machine and I didn't feel a thing. Great service and would definitely recommend
2 July 2025
Unprompted review
Really good experience.really helpful
15 July 2025
Unprompted review
Rebecca is a true friend
A very friendly and professional treatment will most likely to recommend to anyone needing ear treatment
8 July 2025
professional, caring, attentive service
Such a professional, caring, attentive service. Everything is explained, the process is easy and painless and the attention to detail is exemplary!
If you have any ear issues, do go to the Crystal Clear Ear Clinic. The name is perfect, my hearing is now crystal clear! Thank you.
8 July 2025
Rebecca was friendly and knowledgeable
Rebecca was friendly and knowledgeable, would recommend
12 July 2025
Unprompted review
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