CrunchLabs Reviews 1,596

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,262 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it to be of great quality and providing an amazing, fun, and engaging experience for children. Many appreciate how the product fosters interest in engineering and science, with kids often able to build projects with little assistance and enjoying them for days. The user experience is also highly praised, with many finding the ordering process simple and the website user-friendly. However, some people were dissatisfied with aspects of the subscription, order, and delivery services. Issues included unclear shipping statuses, delayed deliveries, and difficulties tracking packages, especially for international orders. Some customers also reported receiving incomplete orders or experiencing problems with parts of the product not working correctly, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience. Many customers found the process smooth, with... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express excitement and satisfaction,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process simple, easy,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced quick and expedient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more


Company details

  1. Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

first purchase missing pieces

first purchase, my son was really excited and when we received it the main piece was missing. He was extremely upset as he waited so long for this to come.

3 May 2026
CrunchLabs logo

Reply from CrunchLabs

Hi NB,

I am so sorry to hear that your first box was missing an essential piece to complete the build. We do have a replacement parts program and will replace any missing or broken part for free. Please order parts through your account portal, or reach out to help@crunchlabs.com for more details.

best,
Rachel

Rated 5 out of 5 stars

Exceeded expectations!

As soon as it arrived in the mail, my son opened the package and completed the project immediately! He loves it, and already asked when the next box will arrive. The shipping did take longer than we are used to but instant gratification isn't necessarily good.

1 May 2026
Rated 5 out of 5 stars

My grandson received his first…

My grandson received his first Crunchlabs fly wheel project and loves it! He is so excited to build something and then see it in action. I am excited to see how he builds confidence, curiosity and life skills!

1 May 2026
Rated 5 out of 5 stars

Everything was a expected

Everything was a expected. Its a good product, my son absolutly loved it and cant wait for his next box. It came with good instructions and a few extra things like extra little parts. It even came with batteries. All i can say is keep up with the good work mark and team

1 May 2026
Rated 5 out of 5 stars

Quick delivery and one very happy…

Quick delivery and one very happy birthday girl. My granddaughter states it was the best birthday gift ever and she couldn’t believe she has a year of deliveries coming her way.
Disc launcher was assembled and backyard fun began!

1 May 2026
Rated 2 out of 5 stars

Disappointing

I'm am really disappointed with the customer service and handling of the orders. First, the order was said to have shipped but the status did not update for weeks. When I emailed their help, the response was merely to wait. I was finally able to get a refund on the "unshipped" items only. When the first hack pack arrived, the box was not in good condition but my son was happy with the item. Unfortunately, while watching the instructions he reactivated the subscription. This should not be able to be done by a child. Of course, I can't reach the help to cancel the subscription a second time. Very frustrating.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

We ordered a kit to Canada

We ordered a kit to Canada. After numerous delays, we contact suppport and they said they had a "shipping error" and we should just sit tight. They were unable to provide a tracking number. We asked to cancel and they said they could only cancel future orders - but what about this one?! EVENTUALLY, it did show up. Nice kit - but quite possibly the most understaffed / ineffective support team.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

I’m really upset that I paid to have my…

I’m really upset that I paid to have my order expedited for my sons birthday and did not receive it and I can’t get ahold of anyone to help me

1 May 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Guy,

I am sorry to hear that we were also unable to deliver your box in the expedited time frame. I was able to look up your order, and confirm that we were able to issue a full refund for the expedited shipping. If you have any other concerns, please reach out to help@crunchlabs.com.

Best,
Rachel

Rated 5 out of 5 stars

Motivated future engineers

I have purchased many STEM toys for my twins and always found they need the parents (us) to be their motivators. Because they've been watching the Mark Rober series on Netflix, along with a self guided video provided with the STEM toy, they drove the entire project themselves! When their creation came to life, they were thrilled and proud of their work. As parents, we feel like they finally value STEM!

4 May 2026
Rated 5 out of 5 stars

AMAZING Lesson

Easy to order. I love the letter Mark writes to the child. It is very important to teach resilience and how the struggle is a real thing but not the final step. Wonderful ideas and problem solving skills!!!

2 May 2026
Rated 4 out of 5 stars

Had to start at box 1 for subscription

We had purchased a box at a school book fair to see if my daughter would enjoy before we signed up. When we signed up we had to receive same box. I had asked if we could skip to box 2 to start and was told we couldn't. The box was awesome though.

3 May 2026

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