Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more
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CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.
Contact info
United States
- crunchlabs.com
Replied to 85% of negative reviews
Typically replies within 2 weeks
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first purchase missing pieces
first purchase, my son was really excited and when we received it the main piece was missing. He was extremely upset as he waited so long for this to come.

Reply from CrunchLabs
It was very fun to make and I really…
It was very fun to make and I really thank Crunchlabs for it
Exceeded expectations!
As soon as it arrived in the mail, my son opened the package and completed the project immediately! He loves it, and already asked when the next box will arrive. The shipping did take longer than we are used to but instant gratification isn't necessarily good.
By far the most hands on building…
By far the most hands on building experience I have seen in any kids toy and it was super great for my 7.5 year old daughters self esteem, hand eye coordination and creativity! We are officially hooked!!
Easy to order and easy to communicate…
Easy to order and easy to communicate with customer service b
My grandson received his first…
My grandson received his first Crunchlabs fly wheel project and loves it! He is so excited to build something and then see it in action. I am excited to see how he builds confidence, curiosity and life skills!
Everything was a expected
Everything was a expected. Its a good product, my son absolutly loved it and cant wait for his next box. It came with good instructions and a few extra things like extra little parts. It even came with batteries. All i can say is keep up with the good work mark and team
Quick delivery and one very happy…
Quick delivery and one very happy birthday girl. My granddaughter states it was the best birthday gift ever and she couldn’t believe she has a year of deliveries coming her way.
Disc launcher was assembled and backyard fun began!
Disappointing
I'm am really disappointed with the customer service and handling of the orders. First, the order was said to have shipped but the status did not update for weeks. When I emailed their help, the response was merely to wait. I was finally able to get a refund on the "unshipped" items only. When the first hack pack arrived, the box was not in good condition but my son was happy with the item. Unfortunately, while watching the instructions he reactivated the subscription. This should not be able to be done by a child. Of course, I can't reach the help to cancel the subscription a second time. Very frustrating.
We ordered a kit to Canada
We ordered a kit to Canada. After numerous delays, we contact suppport and they said they had a "shipping error" and we should just sit tight. They were unable to provide a tracking number. We asked to cancel and they said they could only cancel future orders - but what about this one?! EVENTUALLY, it did show up. Nice kit - but quite possibly the most understaffed / ineffective support team.
I’m really upset that I paid to have my…
I’m really upset that I paid to have my order expedited for my sons birthday and did not receive it and I can’t get ahold of anyone to help me

Reply from CrunchLabs
My two Grandsons are huge CrunchLabs…
My two Grandsons are huge CrunchLabs fans, we watch the shows every time they come over. They are so happy to be able to build the projects now too.
Motivated future engineers
I have purchased many STEM toys for my twins and always found they need the parents (us) to be their motivators. Because they've been watching the Mark Rober series on Netflix, along with a self guided video provided with the STEM toy, they drove the entire project themselves! When their creation came to life, they were thrilled and proud of their work. As parents, we feel like they finally value STEM!
Appreciate the delivery timing and…
Appreciate the delivery timing and product quality- particularly how well balanced the flywheel and motor power are calibrated :)
I ordered the one year subscription for…
I ordered the one year subscription for my grandson. He said it was his favorite gift!!
AMAZING Lesson
Easy to order. I love the letter Mark writes to the child. It is very important to teach resilience and how the struggle is a real thing but not the final step. Wonderful ideas and problem solving skills!!!
Had to start at box 1 for subscription
We had purchased a box at a school book fair to see if my daughter would enjoy before we signed up. When we signed up we had to receive same box. I had asked if we could skip to box 2 to start and was told we couldn't. The box was awesome though.
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