CrunchLabs Reviews 1,595

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,262 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it to be of great quality and providing an amazing, fun, and engaging experience for children. Many appreciate how the product fosters interest in engineering and science, with kids often able to build projects with little assistance and enjoying them for days. The user experience is also highly praised, with many finding the ordering process simple and the website user-friendly. However, some people were dissatisfied with aspects of the subscription, order, and delivery services. Issues included unclear shipping statuses, delayed deliveries, and difficulties tracking packages, especially for international orders. Some customers also reported receiving incomplete orders or experiencing problems with parts of the product not working correctly, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience. Many customers found the process smooth, with... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express excitement and satisfaction,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process simple, easy,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced quick and expedient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more


Company details

  1. Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Its an overseas delivery and the…

Its an overseas delivery and the tracking keeps timing out. After a week the item still hasn't left your facility.

5 May 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Roberton,

I sincerely apologize for the delay that your package is experiencing. While the movement of the package is slow, and unfortunately out of our control, since the package has already been picked up by the carrier, I can confirm that the package has made it to the carrier sorting facility, and is being prepped for export. If you have any questions about your delivery, or stop seeing movement in the tracking, please reach out to help@crunchlabs.com.

best,
Rachel

Rated 5 out of 5 stars

Great product even better people

Long story short, my CrunchLabs subscription auto renewed and I didn't catch it in time. With my son's birthday 10 days out and different plans for his gift, I emailed asking what my options were.

They cancelled it, refunded the full amount, and told me to gift the box to him anyway. That's not a typical support response. That's a company that actually cares about its customers.

The boxes themselves are fantastic, my kids love the hands on builds, but it's the service that turned us into lifelong customers. Highly recommend.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

No help needed

My 9 year old is a big fan and was so excited to get his first box for his birthday! He put it together on his own and with no problems. So far, so good!

2 May 2026
Rated 5 out of 5 stars

Great product

Great product. My daughter was excited to make it and loves playing with it. I’m afraid we’re going to lose the little red discs very quickly (already lost one - in the grass? Under a bush?). They shoot out very fast so I told her to use it outside, at least until her aim improves. I was worried something would break inside.

2 May 2026
Rated 5 out of 5 stars

I honestly have waited about a year…

I honestly have waited about a year before purchasing a subscription through crunchlabs. I didn’t want it to be a trend or for him to not be into it. I was also concerned with the value of the products. We finally purchased it for his birthday and the smile, excitement and enthusiasm was priceless. I’m surprised by how thoughtful the product was made and he loved it so much we can’t wait to get box 2!

4 May 2026
Rated 1 out of 5 stars

I ordered the crunch lab first level…

I ordered the crunch lab first level for my grandson in January 2026 he needed the next level we wanted to go up to next level. I had to ordered a whole year subscription he received one and now I’m receiving one also and I have been charged for two. I only want one to go to grandson Please credit my credit card back for one subscription. Just know you can’t switch labs as easy as they say you will have to buy a whole nether one and only get credit back for what you haven’t used

9 May 2026
Rated 5 out of 5 stars

I ordered this for my eight year old…

I ordered this for my eight year old son and he was so excited! He was able to do everything himself and was so proud of the end product. We’re only one box in but I’m so glad I decided to purchase! Looking forward to what all these projects will inspire him to design as he gets older. Definitely recommend!

3 May 2026
Rated 5 out of 5 stars

All of it

All of it, fast delivery from day it was ordered, a little pricey but honestly once it was here my son was over the moon and it was well worth it. Quality of materials as well as directions and the videos to go along with the projects. Very well thought out; very creative and very useful/fun and engaging. I cannot recommend highly enough to friends and family.

1 May 2026
Rated 5 out of 5 stars

Kids love it

Kids love it, however, the motor broke within minutes of putting it together, so that was a bummer!

They offer replacement parts! Amazing!!! Thank you CRUNCHLABS you rock!

29 April 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Kaylee,

I am so glad to hear that your kids are enjoying their first box. We do have a replacement parts program to replace any broken or missing parts, free of charge to you. Please log into your account portal to place your order, or reach out to help@crunchlabs.com if you have any questions.

best,
Rachel

Rated 1 out of 5 stars

first purchase missing pieces

first purchase, my son was really excited and when we received it the main piece was missing. He was extremely upset as he waited so long for this to come.

3 May 2026
CrunchLabs logo

Reply from CrunchLabs

Hi NB,

I am so sorry to hear that your first box was missing an essential piece to complete the build. We do have a replacement parts program and will replace any missing or broken part for free. Please order parts through your account portal, or reach out to help@crunchlabs.com for more details.

best,
Rachel

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