I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more
Company replied
This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more
There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more
Company replied
Company details
Written by the company
Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals. Have a look through our website to learn how we plan to do this, and how we can support you to grow. Trust us with your journey onboard. Thank you!
Contact info
PO Box 20, CB4 0FF, Cambridge, United Kingdom
- adrian@cruiseretailacademy.com
- cruiseretailacademy.com
4.9
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Cruise Retail Academy has really helped…
Cruise Retail Academy has really helped me elevate my customer service, learnt a lot about rapport and trust. I now understand luxury retail in detail, that it's all about elegance, sophistication, elevated guest experience.
2 September 2025
Unprompted review
My honest review
I was given an in-depth knowledge that I couldn’t find during my various searches online.
1 September 2025
Unprompted review
best experience and manage to get my…
best experience and manage to get my diploma.. im so excited
27 August 2025
Unprompted review
Very well-structured and informative
Very well-structured and informative. The content was clear, practical, and easy to follow, making it highly valuable.
26 August 2025
Unprompted review
very informative and providing more…
very informative and providing more knowledge of how the numbers work in a retail business especially on ships and understanding more about on how to run a business successfully.
25 August 2025
Unprompted review
Great experience indeed
The information is helpful , you got to learn and have knowledge on how and what to expect on retail business.
25 August 2025
Unprompted review
Amazing tips for my next job interview
Amazing tips for my next job interview. Super thanks!
20 August 2025
Unprompted review
The training was functional and…
The training was functional and informative. The company is enabling onboard staff to excel and earn better. Equipping them with much needed skills to tackle the onboard sales goals
17 August 2025
Unprompted review
great experience and in depth knowledge…
great experience and in depth knowledge has given me great understanding and experience.
14 August 2025
Unprompted review
Great
The communication was pretty smooth and felt a lot of support. I felt I was given a great deal of information to make the best decision.
12 August 2025
Unprompted review
Excellent training and support
Excellent training and support! Cruise Retail Academy delivers practical knowledge, real-life insights, and the confidence to succeed in cruise retail. Truly a career game-changer!
Cruise Retail Academy offers the perfect balance of professional expertise and genuine support. The training is engaging, full of real-life insights, and designed to bring out the best in you. I left the program feeling confident, prepared, and inspired to achieve great results in cruise retail. Truly an experience that opens doors and builds careers!
10 August 2025
Unprompted review
Well explained & easy to understand
The CRA courses are very professional, serious, well explained and easy to understand, also are free!
I recommend it to all of you.
9 August 2025
Unprompted review
Cruise retailers encyclopaedia
Excellent platform and content for people who want to know more about cruise retail and life on board. Super easy to navigate. Podcast was a cherry on the cake which became my morning radio station :)
9 August 2025
Unprompted review
I really enjoyed the course it was very easy to navigate and understand it and the quiz assessment was easy to answer. Thank you Cruise Retail Academy
Thank you so much Cruise retail academy
7 August 2025
Unprompted review
Clear & Concise
The information was clear and concise outlining strategic methods of execution. Having seen similar roles during my time on ships it clarified the mission objectives of the various trainers that I have met and worked with over the years.
6 August 2025
Unprompted review
Really appreciated how clear and…
Really appreciated how clear and straightforward the job description and expectations were.It felt thoughtfully designed and cut down on a lot of the usual back-and-forth
6 August 2025
Unprompted review
All area’s were covered regarding the…
All area’s were covered regarding the entire process from start to finish, reading through this course bought back so many memories and it made me feel good knowing I knew most of the answers when taking the test at the end.
Very well put together
5 August 2025
Unprompted review
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