Cruise Retail Academy Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the training modules for being clear, practical, and easy to understand, often highlighting the comprehensive content that boosts confidence and prepares them for career opportunities. The engaging material, including relatable examples and videos, makes the learning enjoyable and highly informative. The dedicated staff receive frequent commendation for their helpfulness, professionalism, and support. The high quality of education is frequently noted, with well-organized and informative courses packed with valuable industry knowledge, helping individuals refresh skills and build careers.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing it as structured,... See more

Staff

Consumers find staff to be positive, with many reviewers expressing gratitude for the support and guidance... See more

Product

People report positive experiences with the product, finding the content exceptional, well-articulated, and... See more

Service

Customers had positive experiences with service, often describing it as an amazing recruitment agency that... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional, well-articulated, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Rated 5 out of 5 stars

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted w... See more

Company replied


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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4.9

All reviews

(489)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

Insight into Swiss watchmaking and Cruise retail

The course offers a clear, well-structured insight into Swiss watchmaking, brand heritage, movements, materials, and the level of service expected in premium environments. It combines technical knowledge with practical retail understanding, making it especially valuable for those aiming to work in luxury, travel retail, or cruise ships.

I highly recommend this course for anyone serious about developing a career in luxury watch sales.

16 December 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback!

Rated 5 out of 5 stars

The best company!

There aren't enough words to explain CRA's work. Robi and Adrian are doing an incredible job. Their courses are comprehensive and truly prepare us for what we need. They were the company I entrusted with the most important decision of my life, and they have surprised me very positively.

10 November 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Rejane for your feedback - much appreciated. Wishing you a great contract on Prima!!

Rated 5 out of 5 stars

The Self Awareness module was insightful and valuable

The Self Awareness module was incredibly valuable and eye-opening. I appreciated how clearly the content connected personal beliefs, values, motivations, and behaviour to leadership effectiveness. The exercises were practical and helped me reflect deeply on how I come across to others, especially the concepts of the blind spot, the ripple effect, and the importance of the Kaizen feedback cycle.

The DISC assessment was also very insightful and aligned well with the rest of the module. Overall, the course was concise, engaging, and immediately applicable to my professional development.

Thank you for such a well-structured and impactful learning experience.

5 December 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Obrigada Juliana! :-)

Rated 5 out of 5 stars

Appreciation to the CRA team for their exceptional support

I’m truly grateful for all the support and guidance I have received from the Cruise Retail Academy team throughout this entire journey. The training has been clear, encouraging, and extremely helpful in preparing me for my upcoming embarkation. I really appreciate the professionalism and dedication of the whole team. To Adrian and Rob, May God bless you.

5 December 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

thanks Nebert for your kind feedback

Rated 5 out of 5 stars

How the modules are well organized and…

How the modules are well organized and detailed this was the best part of this Journey.
The module podcasts makes it easy to understand anything I have covered.
I recommend this to anyone

4 December 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback!

Rated 5 out of 5 stars

Thank you for the opportunity to learn…

Thank you for the opportunity to learn something new that I couldn’t have picked up elsewhere. You made it very easy to understand the movement mechanism of high-end Swiss watches in such a straightforward way. I now feel confident in my ability to explain this complex system and even to sell a luxury Swiss watch to discerning clients. I truly appreciate your guidance and look forward to continuing my education in other areas where I can apply my skills and knowledge to achieve better results.

29 November 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Ahmed! Best of luck in selling them now

Rated 5 out of 5 stars

My experience with the cruise retail…

My experience with the cruise retail academy has been truly life changing. From the beginning, they were open, honest, and supportive through every step of the process. The training helped me understand the cruise retail industry in a clear and practical way, and the team was always available to answer my questions, reassure me, and guide me whenever I felt unsure.

A special thanks to Rob, Adrian, and the team who has been very patient , motivating, and transparent throughout. He kept us updated regularly and made sure we felt supported during the long waiting period, which meant a lot.

This journey has taught me discipline, patience, and professionalism. I'm now about to begin my cruise career, something I've dreamed of for a long time, and I'm grateful to cruise retail academy for helping make this possible.

I would definitely recommend Cruise Retail Academy to anyone who is serious about working in cruise retail and willing to stay committed to the process.

22 November 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

This is amazing feedback Ben, thanks!

Rated 5 out of 5 stars

Very good app must download every one…

Very good app must download every one new joiner to know about your ship about your job profile this type of extensive knowledge you can’t get in any company induction video

7 November 2025
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Arun for your feedback!

Rated 5 out of 5 stars

Its been very informative

Its been very informative, video recaps really came in handy. Enjoyed every second of this journey. I can't wait to study further, enhance my theoretical knowledge into practical skills onboard. Im excited 😊

19 November 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback!

Rated 5 out of 5 stars

Staying Ahead with Cruise Retail Academy

I really like how accessible and easy to use Cruise Retail Academy is. The courses are always up to date with the latest trends in the industry, which makes learning feel relevant and exciting. I’ve been able to build new skills and improve the ones I already had at my own pace. It’s a great platform if you want to keep growing and stay ahead in your career.

6 November 2025
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Maria!

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