From my initial enquiry to the booking process Mike was great and extremely knowledgeable and helpful. Nothing was too much trouble even when I kept changing my mind and adding bits on! Such a refr... See more
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I called as already good reviews on line. Was originally just an enquiry re Mexico cruise next month but i was lucky enough to speak to Debbie, she was so knowledgeable, so kind and helpfull that i b... See more
Lisa at Cruise Kings was amazing, great customer service from our initial inquiry through to booking, with no pressure. She answered all our questions and was very knowledgeable and provided a lot of... See more
Company replied
Very friendly courteous knowledgeable staff made our booking experience easy. Chris answered our questions, found out further information and contacting us back promptly. The booking process was easy... See more
Company details
Written by the company
Founded over 50 years ago, CruiseKings is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Contact info
6 & 8 Forbes Drive , KA8 9FG, Ayr, United Kingdom
- 0800 197 8050
- enquiry@cruisekings.co.uk
- cruisekings.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Reply from CruiseKings
Dear Mrs Cross.
Thank you for your five-star review. We’re pleased to hear that you found our service professional and the booking process straightforward. We appreciate you taking the time to share your experience and we wish you have a wonderful cruise when the time comes.
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Dear Mrs Ward,
Thank you for your kind feedback. We’re pleased to hear that Alana provided such helpful and attentive service while arranging your booking. It’s great to know she made the experience straightforward for you, and we’ll be sure to pass your appreciation on to her. We hope you have a fantastic holiday.
Knd regards,
Melissa Gambles
CruiseKings
Kerri McNeill is the best…
Kerri McNeill always gives us excellent service, she is our go to travel consultant. We’ve used her for quite a few years now and she never disappoints.
9 July 2026
Reply from CruiseKings
Dear Mrs Horner,
Thank you for your continued loyalty and for sharing such wonderful feedback. It’s fantastic to hear that Kerri has remained your trusted travel consultant over the years and consistently delivers the high standard of service you expect. We truly value your ongoing relationship with CruiseKings, and we’ll make sure Kerri knows how much her dedication is appreciated. Thank you for giving us the opportunity to assist you once again and we look forward to helping you plan many more memorable holidays together.
Kind regards,
Melissa Gambles
CruiseKings
@lisa handled my enquiry for a
@lisa handled my enquiry for an asian cruise in Jan 2027. Her knowledge and willingness to go the extra miles gave my wife and i the confidence to turn the idea into reality and we are now booked for 17nights in January. Brilliant service and support
10 July 2026
Reply from CruiseKings
Dear Mr Weedon,
Thank you for your excellent review. We’re delighted to hear that Lisa’s expertise and commitment helped turn your plans for an Asian cruise into reality. It’s particularly pleasing to know that her guidance gave you and your wife the confidence to go ahead with your 17-night journey. We’ll be sure to share your kind recognition with Lisa, and we wish you both an unforgettable cruise in January 2027.
Kind regards,
Melissa Gambles
CruiseKings
Always most helpful.
7 July 2026
Reply from CruiseKings
Dear Mr Davey,
Thank you for your continued feedback. We’re pleased to know that you consistently find our team helpful and supportive. Your ongoing trust is greatly appreciated, and we look forward to assisting you with your future cruise plans.
Kind regards,
MelissaGambles
CruiseKings
Spoke to sam and george both very nice
Spoke to sam and george both very nice, first time cruising so had lots of questions, they seemed happy to answer all questions and also offer some suggestions.
Also said to phone back at any time if any more questions.
Felt comfortable with both of them
6 July 2026
Reply from CruiseKings
Dear Mrs Docherty,
Thank you for your lovely feedback. We’re pleased to hear that Sam and George were both approachable and took the time to answer your questions and offer helpful suggestions. As a first-time cruiser, having knowledgeable support and reassurance can make the booking experience much easier, so it’s great to know you felt comfortable speaking with them. We hope you have a fantastic cruise and enjoy every moment of your journey.
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Dear Mr Crossman,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that Charlotte provided such an exceptional level of service and made such a positive impression. Your kind words will mean a great deal to her, and we’ll be sure to share them with Charlotte. Thank you for choosing CruiseKings, and we hope to assist you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Reply from CruiseKings
Dear Mrs McQueen,
Thank you for your kind review. It’s great to hear that George was able to make the booking process simple and straightforward for you. We appreciate you taking the time to share your experience and will be pleased to pass your feedback on to George. Thank you again for choosing us and we hope you have a wonderful cruise when the time comes.
Kind regards,
Melssa Gambles
CruiseKings
Asia cruise…..
Booked an Asia cruise a few days ago which was really easy and stress free. Katie who dealt with my enquiry was extremely helpful and efficient and made the whole process a pleasure.
12 July 2026
Unprompted review
Reply from CruiseKings
Thank you for your lovely feedback. We’re pleased to hear that booking your Asia cruise was such a smooth and stress-free experience. Katie will be delighted to know that her efficient and attentive approach made the process enjoyable for you. We hope you have a wonderful time on your cruise and create some fantastic memories along the way.
Kind regards,
Melissa Gambles
CruiseKings
Very helpful representative
Your representative Danni Martin was very good at her job, very thorough, very helpful and gave us lots of great options. Nothing was too much trouble and she answered all our questions clearly and concisely, ending with our booking our forthcoming river cruise with CruiseKings .
24 June 2026
Reply from CruiseKings
Dear Mr Lepley,
Thank you for sharing your experience with us. We’re so happy to hear that Danni provided such thorough and attentive service, taking the time to explore a range of options and answer all your questions clearly. It’s wonderful to know that her expertise and helpful approach gave you the confidence to book your forthcoming river cruise with CruiseKings. We’ll be sure to pass your kind comments on to Danni, and we wish you a fantastic journey.
Kind regards,
Melissa Gambles
CruiseKings
easy to book Katie was great she…
easy to book Katie was great she explained everything to me as this will be my first cruise
14 July 2026
Unprompted review
Reply from CruiseKings
Thank you for your kind feedback. We’re delighted to hear that Katie made the booking process straightforward and took the time to explain everything clearly, especially as this is your first cruise. It’s important to us that our customers feel informed and confident from the outset. We hope you have a wonderful first cruise experience and look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
CruiseKings
Belinda Goodman was absolutely…
Belinda Goodman was absolutely fantastic from start to finish. She picked up our enquiry while another agent was on leave and went above and beyond to help us. She took the time to explain all of the different options in detail, answered every question patiently, and helped us choose the right cabin and grade for our family.
Nothing ever felt like too much trouble, and her knowledge and professionalism made the whole process so much easier. Most importantly, she gave me the confidence that we were making the right decision. Her friendly, caring approach and excellent customer service really stood out.
Thank you, Belinda, for all your help—we truly appreciate everything you did for us and wouldn’t hesitate to recommend you to anyone looking to book a holiday.
14 July 2026
Unprompted review
Reply from CruiseKings
Thank you for such a detailed and heartfelt review. We’re delighted to hear that Belinda went above and beyond to support you, particularly in taking over your enquiry and ensuring you had all the information needed to make the right choice for your family. Her patience, knowledge and attention to detail clearly made a real difference, and it’s wonderful to know that she gave you confidence throughout the booking process.
We’ll be sure to share your kind words with Belinda. Thank you for choosing CruiseKings and for your recommendation—we wish you and your family a fantastic holiday.
Kind regards,
Melissa Gambles
CruiseKings
Very friendly and knowledgeable
Everyone is very friendly, and try to Tailor things for both your budget and needs. They are very knowledgeable in what they can offer.
19 June 2026
Unprompted review
Reply from CruiseKings
Dear Mr Morrison,
Thank you for your lovely feedback. We’re pleased to hear that you’ve found our team friendly, knowledgeable and attentive to your individual requirements. Taking the time to understand each customer’s preferences and budget is an important part of the service we provide, so it’s wonderful to know this has made a positive impression. We really appreciate your support and hope to assist you again soon.
Kind regards,
Melissa Gambles
CruiseKings
responds to phone and sorts the problem out
answered phone and solved the problem out quickly and pleasantly
25 June 2026
Unprompted review
Reply from CruiseKings
Thank you for your positive feedback. We’re pleased to hear that your call was handled promptly and that the issue was resolved quickly and courteously. Providing efficient and helpful service is important to us, and it’s great to know we were able to assist you when you needed us.
Kind regards,
Melissa Gambles
CruiseKings
Cruise Booking
Sophie has been a brilliant help, whilst we are just at the beginning of our holiday experience I would have no problems recommending CruiseKings hopefully the rest of the experience is just as good.
9 July 2026
Unprompted review
Reply from CruiseKings
Thank you for your kind feedback. We’re delighted to hear that Sophie has been so helpful at the start of your holiday journey. It’s wonderful to know you would feel confident recommending CruiseKings, and we hope the rest of your experience is every bit as enjoyable as the booking process. We wish you a fantastic cruise and look forward to being part of many more memorable holidays in the future.
Kind regards,
Melissa Gambles
CruiseKings
Personable service
The service from cruise kings personnel has always been professional, helpful and personable. The advise given is accurate and current. And the representatives will always try to facilitate your questions, the booking process and any queries. I personally like to interaction and feel comfortable talking to all I’ve encountered. Keep it up and well done.
James Hunt
13 July 2026
Unprompted review
Reply from CruiseKings
Thank you, James, for such thoughtful feedback. We’re delighted that you consistently find our team professional, approachable and reliable, and that the advice provided gives you confidence throughout the booking process. It’s particularly encouraging to hear that you feel comfortable speaking with our representatives and that your questions are always handled with care. We truly value your continued support and will do our very best to maintain the high standard of service you’ve come to expect.
Kind regards,
Melissa Gambles
CruiseKings
A pleasure to deal with
A pleasure to deal with. Cruise Kings responded quickly to my enquiry and didn’t pester me at all for my decision.
They got me and my wife a great deal and sorted out the exact stateroom we wanted. Thank you Sophie Grater (CK).
23 June 2026
Unprompted review
Reply from CruiseKings
Thank you for your excellent feedback. We’re delighted to hear that Sophie made your booking experience so positive, from responding promptly to finding a great deal and securing the stateroom you wanted. It’s especially pleasing to know you felt comfortable making your decision without any pressure. We’ll be sure to share your thanks with Sophie, and we wish you both a wonderful cruise.
Kind regards,
Melissa Gambles
CruiseKings
Great service, smooth and easy
Kerri was a great help sorting our future cruise booking......very knowledgeable and professional.
13 July 2026
Unprompted review
Reply from CruiseKings
Thank you for your kind review. We’re pleased to hear that Kerri made arranging your future cruise straightforward and stress-free. Her knowledge and professional approach are a real asset, and we’re delighted she was able to provide the support you needed. We hope you have a fantastic time on your upcoming cruise and look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Very knowledgeable, enjoyable experience …
Very knowledgeable on the cruise I was looking at. From enquiry to booking, which was approximately 24 hours, Lily made the whole process painless and an enjoyable experience. Thank you 😊
12 July 2026
Unprompted review
Reply from CruiseKings
Thank you for taking the time to share your feedback. It’s fantastic to hear that Lily’s knowledge and guidance made the journey from enquiry to booking so straightforward and enjoyable. We’re pleased she was able to make the process feel effortless and provide the confidence you needed to go ahead with your cruise. We’ll be sure to pass on your kind comments to Lily.
Kind regards,
Melissa Gambles
CruiseKings
We got everything we wanted plus more…
We got everything we wanted plus more great service and great value for money.
Katrina Dawson gave us a very friendly service and listened to everything we wanted.
11 July 2026
Unprompted review
Reply from CruiseKings
Thank you for your wonderful feedback. We’re delighted to hear that you received everything you were looking for and felt you received excellent value for money. Katrina will be pleased to know that her friendly approach and attention to your requirements helped make the experience so positive. We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Melissa Gambles
CruiseKings
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