From my initial enquiry to the booking process Mike was great and extremely knowledgeable and helpful. Nothing was too much trouble even when I kept changing my mind and adding bits on! Such a refr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called as already good reviews on line. Was originally just an enquiry re Mexico cruise next month but i was lucky enough to speak to Debbie, she was so knowledgeable, so kind and helpfull that i b... See more
Lisa at Cruise Kings was amazing, great customer service from our initial inquiry through to booking, with no pressure. She answered all our questions and was very knowledgeable and provided a lot of... See more
Company replied
Very friendly courteous knowledgeable staff made our booking experience easy. Chris answered our questions, found out further information and contacting us back promptly. The booking process was easy... See more
Company details
Written by the company
Founded over 50 years ago, CruiseKings is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Contact info
6 & 8 Forbes Drive , KA8 9FG, Ayr, United Kingdom
- 0800 197 8050
- enquiry@cruisekings.co.uk
- cruisekings.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Great customer service
Customer adviser Kellie went above and beyond to arrange a perfect cruise for us accommodating my Wife's mobility issues.
10 August 2026
Unprompted review
Excellent service by Debbie South
Excellent service by Debbie South, very professional, friendly and efficient. Thank you.
10 August 2026
Unprompted review
Excellent service as always
Excellent service as always. Its our 4th cruise (newbies really) and Kellie knew exactly what we were looking for. Its always daunting booking something that is expensive but I dont worry when booking with Cruisekings!
10 August 2026
Unprompted review
Nice dealing with Kellie
Nice dealing with Kellie, easy booking and good explanation of itinerary
10 August 2026
Unprompted review
Booked our cruise with Debbie South who…
Booked our cruise with Debbie South who was knowledgeable,friendly and professional.
A great price out second booking with Cruise Kings.
10 August 2026
Unprompted review
Very knowledgeable and efficient.
10 August 2026
Unprompted review
Helpful Kerri!
Kerri was very helpful & accommodating in providing our quote & went through everything with us when we phoned to book the cruise
10 August 2026
Unprompted review
Very efficient
So far so good. Sophie organised the booking extremely competently. Happy with the service provided.
10 August 2026
Unprompted review
Just booked a holiday for next August.
Just booked a holiday for next August with Cruise Kings.
The service I received from Kerry was excellent and very professional.
Kerry explained every detail of the holiday in a way that I understood. Would highly recommend Cruise Kings and if possible speak to Kerry.
9 August 2026
Unprompted review
Excellent and knowledgable staff
Excellent and knowledgable represntatives, excellent value will do there best for you and deal with any extra requests you may have with no problems
7 July 2026
Spoke with Debbie today regarding book…
Spoke with Debbie today regarding book a cruise, she was very informative and nice to talk to. Felt very comfortable with her to ask all my questions
7 August 2026
Unprompted review
The Cruise consultant Debbie was very…
The Cruise consultant Debbie was very helpful in getting the dates, of flights to link in with the Cruise we wanted
5 August 2026
Unprompted review
A pleasant knowledgeable and very…
A pleasant knowledgeable and very informative cruise agent got us the best deal available.
5 August 2026
Unprompted review
Always fabulous service from the first…
Always fabulous service from the first phone call to booking and throughout your time before travel during and after when ever you need them
4 August 2026
Jane Thurman was an absolute star in…
Jane Thurman was an absolute star in arranging our Cruise on the Queen Elizabeth for 2027. Very professional
25 July 2026
Belinda was amazing
Belinda was amazing! She beat the price we’d found and sorted everything out for us.
We’ll now be using Cruise Kings for all our cruises
29 July 2026
Katie Lowe was Great
Katie Lowe was very personable and helpful in supporting us book our next cruise
2 August 2026
Unprompted review
Reply from CruiseKings
We’re very grateful for your kind comments. It’s lovely to hear that Katie was personable and helpful while supporting you with your next cruise booking. Her friendly approach clearly made the process an enjoyable one. I will be sure to share your feedback with her. Thank you for choosing us and we look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Knowledge on cruises & quick responses…
Knowledge on cruises & quick responses to my queries
27 July 2026
Reply from CruiseKings
Thank you for taking the time to share your positive feedback with us. It’s pleasing to hear that you found the cruise knowledge helpful and that your queries were dealt with promptly. Providing clear, efficient support throughout the booking process is important to us. We look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
CruiseKings
Stacey was amazing so helpful i got my…
Stacey was amazing so helpful i got my friends to go to
21 July 2026
Reply from CruiseKings
Dear Mr Little,
We greatly appreciate your kind feedback. It’s particularly pleasing to hear that Stacey provided such professional, attentive and helpful service throughout your experience. The fact that you felt confident recommending her to your friends is a wonderful endorsement of the care she provides. We are grateful that we had the opportunity to assist you and we wish you an amazing trip when the time comes.
Kind regards,
Melissa Gambles
CruiseKings
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