Croudace Homes LimitedReviews 

659
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their politeness, knowledge, and professionalism. Customers consistently highlight the exceptional service, noting that issues are dealt with instantly and efficiently, often exceeding expectations. The quality of the properties is also highly regarded, with many appreciating the high standard of finish and craftsmanship. However, some people mentioned issues with communication regarding deals and agreements, expressing frustration over a lack of explanation when changes occurred. A few other people also felt that the pricing was detached from the local market and experienced delays in getting issues resolved, leading to dissatisfaction with the overall quality and service.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's helpfulness, efficiency,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent standard... See more

Location

Consumers find location to be ambiguous, with some reviewers expressing satisfaction with their new homes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a lovely bloke named Aaron visit our property in north Oxford Priory Grove today. He was incredibly polite and knowledgeable and made us feel reassured while he repaired a few things around the... See more

Rated 5 out of 5 stars

Alin and Andy came to do the follow-up work from the snagging report on several occasions and Lukasz came once for the refitting of bath tub. They are all very professional and courteous. Before they... See more

Company replied

Rated 5 out of 5 stars

We moved into our lovely new home on Hermitage park two weeks ago! The craftsmanship of the property is fantastic and although still a building site, the estate is always clean and presentable w... See more

Company replied

Rated 5 out of 5 stars

It was lovely to see a team of volunteers from Croudace Homes taking over our hostel kitchen at Crawley Open House in West Sussex, and they cooked a delicious chicken pasta bake with dessert for our r... See more

Company replied


Company details

  1. Housing Development
  2. Home Builder

About Croudace Homes Limited

Written by the company

”Croudace”

Founded in 1946, the Croudace Homes Group is a residential developer. Croudace operates throughout the South East and enjoys a long and proud history of private ownership and financial stability.

Croudace homes range from affordable starter homes and apartments through to town houses and luxury family homes with up to six bedrooms. The primary objective of the company is to build high quality homes, backed up with excellent customer service. Croudace’s responsible approach to sustainability is matched by the company’s consideration of the environment, with developments designed with maximum green space and mature landscaping to create verdant outdoor space for the benefit of all.

The Croudace commitment to quality has been recognised by the many thousands of customers who have chosen to buy a Croudace home. The emphasis on quality and customer service has resulted in both consumer and industry awards for design, build quality and service.

The company has achieved the maximum 5 Star Award for quality and customer service from the HBF for twelve years in a row. The status of displaying ‘5 Star Builder Customer Satisfaction’ is a useful guide for potential customers to indicate the high standard they can expect from a Croudace home. The five star rating indicates that, over 90% of customers would recommend Croudace Homes to their friends.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

659 reviews

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4.7

All reviews

(659)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Arron did an amazing job with our post…

Arron did an amazing job with our post snagging works. Really satisfied.

13 March 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that you're satisfied with the post snagging works. It's great to know that you had an amazing experience. Thank you!

Rated 5 out of 5 stars

A job well done

Nothing but praise for Steve, he is always on time, goes above and beyond to fix snags within our home.

12 March 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that you had such a positive experience! It's wonderful to know that our team member's punctuality and dedication were helpful in resolving your home issues. Thanks for your feedback.

Rated 5 out of 5 stars

Outstanding people & specification - Thank you

I moved in a week ago to a new property at Hermitage Park. From the start I had been incredibly impressed with both the people and the specification for Croudace properties. The Sales team, Sue and Marta, were thorough in understanding my needs, showed me all possible options even though it was ‘on-site’ and were remarkably patient and helpful.
I greatly appreciate the philosophy of ‘no extras’ with the details from Amtico flooring and well specified fitted wardrobes to mirrors in the bathrooms, soft close toilets and toilet roll holders all included. This makes a refreshing change from many national builders.
Last but certainly not least is the site team, Julian, Florin and Adrian. They took great care to finish everything well, and to check-in with moving to ensure all was working as it should, quickly rectifying any issues. Their attitude is exemplary. Thank you!! It is very much appreciated.
Catherine & Betty

27 February 2026
Unprompted review
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Reply from Croudace Homes Limited

We're delighted you're impressed with our property and team! It's great to know the specification met your needs and that the team's care was appreciated. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Outstanding service from Croudace Homes Limited.

We viewed a number of properties at Weavers Gate over the period of a week and decided to make an offer on one. The quality of the build is excellent and the development is well thought out.

Nikki was our point of contact, and Lili has subsequently helped us too. Both are outstanding - helpful, informative, and very patient, enabling us to take our time with our choice. There was no hard sell, just a wish to ensure that we did what was right for us.

We would thoroughly recommend Croudace Homes Limited.

7 March 2026
Unprompted review
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Reply from Croudace Homes Limited

We're happy to hear that you found the property and development quality excellent. We appreciate your positive comments about our team member's helpfulness, patience, and informative approach during your decision-making process. Thank you for recommending us!

Rated 5 out of 5 stars

It was a very smooth and pleasant…

It was a very smooth and pleasant experience .A very special thank you to Caroline Rooney (Sales consultant)who has been so helpful throughout the process of the purchase of our property and moving in .We are incredibly grateful for everything.

4 March 2026
Unprompted review
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Reply from Croudace Homes Limited

We're happy to hear that your property purchase and move-in went smoothly. We appreciate your kind words and are grateful for your recognition of the support provided during this process.

Rated 5 out of 5 stars

So friendly and helpful!

We have recently moved into our home, and from top to bottom has been done to a very high standard! They are so friendly, helpfull and approachable. We could not thank Adrian, florin, and julian enough, they made a stressfull time moving so much easier and alot less stress! Considering it is still a building site around us it is always clean and tidy!! I highly recommend these 100%

Jordan and paige

6 March 2026
Unprompted review
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Reply from Croudace Homes Limited

We're happy to hear that your new home meets a very high standard! It's great to know our team made your move easier during a stressful time, and that we maintain a clean environment. We appreciate your high recommendation and thank you for your feedback!

Rated 5 out of 5 stars

Great customer care during snagging…

Great customer care during snagging / after sales period from Tudor. Very polite, on time, and efficient. Almost two years in and all our requests have been actioned. Michelle also coordinates well. Thank you

4 March 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that you've had great customer care during the snagging and after-sales period. It's great to know that our team was polite, on time, and efficient, and that all your requests have been actioned. Thank you.

Rated 5 out of 5 stars

professional, polite and helpful

It’s been a real pleasure dealing with the staff at croudace homes. Particularly Julian, Florin and Adrian.

Good workmanship, very clean and quiet site, and they are always very happy to help. We are over the moon with our house and are glad to be part of the area croudace has built.

Thank you 😊

2 March 2026
Unprompted review
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Reply from Croudace Homes Limited

We're happy to hear that you had a positive experience with our team and appreciate their helpfulness, the site's cleanliness, and the quality of workmanship. We're glad you're delighted with your new home and feel part of the community. Thank you for your kind words!

Rated 5 out of 5 stars

Thanks Aaron, Christian and Tudor ⭐⭐⭐⭐⭐

As we’re coming to the end of our warranty with Croudace Homes, we recently reported a few snagging issues that needed attention. We had three lovely gentlemen – Aaron, Christian and Tudor – visit us at our home in the Didcot area, and we couldn’t be more pleased with the service we received.

They were professional, thorough and clearly took pride in their work. Everything was completed to a high standard, and the issues were rectified efficiently. They were also incredibly pleasant and polite throughout. They checked in with us multiple times to make sure we were completely happy with the work, which we really appreciated.

Overall, a very positive experience and excellent customer service. Thank you!

25 February 2026
Unprompted review
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Reply from Croudace Homes Limited

We're happy to hear that you had such a positive experience with our team resolving the snagging issues at your home. It's great to know that their professionalism and thoroughness were appreciated, and that you're pleased with the high standard of work. Thank you for your feedback!

Rated 5 out of 5 stars

The Croudace Site Managers are brilliant!

We recently purchased a new build property built Croudace and the build quality is exceptional. Our previous property was a new build by another developer and the finishing was terrible compared to our new home. Since we’ve moved in, the team that are currently still on site have been extremely helpful.

Julian and the other site managers have been on hand everyday to help with any bits that needed sorting. They have made this process throughly enjoyable by their willingness to help, but also to check that we’ve settled in ok.

I would thoroughly recommend purchasing a Croudace property to anyone.

6 February 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that you're pleased with the quality of your new home! It's great to know the team has been so helpful during your move. Thank you for recommending our properties!

Rated 5 out of 5 stars

Best customer service you’ll ever get!

I can’t speak highly enough of Gary and Kevin (aka the Chuckle Brothers) and the incredible support they’ve provided throughout our journey with our Croudace home.

From start to finish, they have been consistently professional, exceptionally friendly, and genuinely invested in making the experience as smooth and positive as possible. Their approach to customer care truly goes above and beyond — nothing ever felt like too much trouble, and every question or concern was handled with patience, warmth, and real attention to detail.

What really sets Gary and Kevin apart is the pride they take in their work and the obvious care they have for their customers. Dealing with them has been an absolute pleasure, and they have made what can often be a stressful process feel easy and enjoyable.

They are a huge credit to Croudace, and our experience with them has been a fantastic reflection of the company as a whole. Thank you both — you’ve set the bar incredibly high.

26 February 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear about the incredible support provided during your home-buying journey. It's great to know that their professionalism and dedication made the process smooth and enjoyable. We appreciate you acknowledging their commitment to customer care, and we thank you for your fantastic feedback.

Rated 5 out of 5 stars

Thank god Nicky is back!

Thank god Nicky is back!

We love the site and our parents love their new home.
As always with new homes there have been some niggly bits which the customer care team are sorting. But I want to give a massive shout out to the sales girls at the Codicote site. Nicky has been wonderful with helping my parents from the very start and Lilly who joined the sales team half way has been very helpful. Both Nicky and Lilly make a great team together.

Today there were some issues with site vans parked all over the place at the entrance, you couldn’t move but the lovely Nicky has come in and sorted it all out and they eventually moved.
We missed her very much while she was off sick and so happy to see her come back. She also went beyond and helped with getting the broadband connected into the house and get their TV up and running. She even show them how to work the thermostats again.

Despite all the above the sales team deserve the 5 star for the service and going beyond. Both Nicky and Lilly are always welcoming, no questioning too much and gave us plenty of their time.
Not once did we felt pressure into buying. The buying process was a nightmare with the estate agents. The girls helped with all that to help relieve the stress.

Thank you so much, we couldn’t have done it without you.

21 February 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that your parents love their new home! It's great to know the sales team has been so helpful, especially with the issues encountered. We appreciate you acknowledging their dedication and support during the buying process. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great team

Our experience with Croudace Home has been excellent from the very beginning. Lyn was our sales consultant who was very friendly and welcoming. Alice is our customer care co-ordinator who responds promptly to all of our inquiries and Alin our handyman who is very professional, always on time, very tidy and always seems to have solution for any issues.

21 February 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that you had an excellent experience. We appreciate your positive feedback regarding the team's friendliness, prompt responses, professionalism, and problem-solving abilities. Thank you for sharing your experience.

Rated 5 out of 5 stars

We moved into our lovely new home on…

We moved into our lovely new home on Hermitage park two weeks ago!
The craftsmanship of the property is fantastic and although still a building site, the estate is always clean and presentable with the builders on site always welcoming.
Site manager Adrian, and assistant site managers Iulian and Florin have been brilliant! Any small problem have been dealt with instantly and the communication has been impeccable.
Iulian has gone above and beyond and is so helpful.
They are a lovey team who have made our move into our new home run so smoothly, thank you all Mark Nicole and the girls

19 February 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that you're enjoying your new home! It's great to know the team's dedication to craftsmanship and site presentation impressed you. We appreciate your positive feedback regarding the team's promptness, communication, and helpfulness during your move. Thank you!

Rated 5 out of 5 stars

Rain proofing outside door.

The outside door to the utility room was letting rain in. CCO Alin did an excellent job on the door to make sure all rainwater was kept out. He also made it easier to lock and unlock the door.

18 February 2026
Unprompted review
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Reply from Croudace Homes Limited

We're happy to hear that the door to the utility room is now secure from rainwater. We appreciate your positive feedback regarding the improved functionality of the door's locking mechanism. Thank you for sharing your experience.

Rated 5 out of 5 stars

Good pre and post completion support

The support from the site manager Matt and the sale consultant Laurie is excellent

10 February 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that you had an excellent experience with our team members. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Issues resolved satisfactorily

We have had a couple of issues with few doors at our just over a year old new built. When reported, a handyman was sent although it took few months as they were all busy. Arron came in and promptly addressed the issues and went above & beyond to fix them. He didn’t complete the job in haste but did it to perfection and full satisfaction. He not only fixed the issues that were reported but also checked other doors and sorted them out. Thank you very much! Kindness and consideration still persist in the world.

13 February 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We appreciate you sharing your experience. We are happy to hear that the handyman addressed the door issues to your satisfaction and went above and beyond in his service. It's great to know his thoroughness and consideration were helpful. Thank you!

Rated 5 out of 5 stars

A great company to work with

A great company to work with, it’s unusual to see this level of quality and integrity in the house building sector.

12 February 2026
Unprompted review
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Reply from Croudace Homes Limited

We appreciate you sharing your positive experience! It means a lot to us that you recognize our commitment to quality and integrity in home building.

Rated 5 out of 5 stars

Very Helpful Abbie at Theale

Our experience with Abbie looking at available and upcoming homes in Theale was easy, pleasant, and informative. Abbie was focused on progressing our interest quickly and answering all of our detailed questions. Although we did not proceed with one of these homes we would recommend Abbie highly.

31 January 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're glad your experience exploring homes in Theale was easy and informative. We appreciate that our focus on your interests and questions was helpful. Thank you for recommending us!

Rated 5 out of 5 stars

Fixing faulty door handle

We moved into one of the croudace's new homes 8 months ago. Our bedroom door lock was jammed and couldn't get into the room. Aaron arrived at our place as soon as he was called and fixed the issue for us.

11 February 2026
Unprompted review
Croudace Homes Limited logo

Reply from Croudace Homes Limited

We're happy to hear that the issue with your bedroom door lock was resolved quickly. We appreciate you bringing this to our attention and thank you for your positive feedback.

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