We paid £400 for doughnuts at our wedding and what was prepared was not what was ordered. There were a number of errors prior to this which had left me with low confidence and this was just so appalli... See more
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See what reviewers are saying
Tried one of their 'cake doughnuts' they sell on Ocado Zoom and it's genuinely the worst thing I've eaten in a long time - my son refused to eat his half and doughnut was his first word. The 'dou... See more
My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... See more
Crosstown were amazing! They were one of the caterers at our 2023 Commemoration Ball at Oriel College, Oxford. As advised by the Crosstown team, we ordered the dough bites which were the perfect size... See more
Company details
About Crosstown
Written by the company
DOUGHNUTS
COOKIES
ICE CREAM
CHOCOLATE
CORPORATE
EVENTS
Crosstown is an award-winning scratch bakery. We roll our dough by hand.
We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.
It’s a lot of extra work, but we believe the results speak for themselves.
Quality should never be compromised no matter the quantity, although both can exist at the same time.
We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.
Contact info
London, United Kingdom
- 020 7360 5790
- customerservice@crosstown.co.uk
- crosstown.co.uk
3.4
Average
753 reviews
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Hasn’t replied to negative reviews
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Could have been better
Delivery charge is extortionate for this day and age and the person I was sending them to had to wait in until they’d arrived. Plus it wasn’t absolutely obvious what was in each box online and there wasn’t a lot of choice, e.g. I couldn’t see an option to pick and choose which doughnuts to order which was surprising.
15 May 2023
Reply from Crosstown
Hi there!
Thank you for reaching out to us with this feedback on your recent order. I am sorry we were not able to provide you with the service we strive for.
Whilst we understand that our doughnuts are priced at a slightly higher point than most other brands, Crosstown is set apart from these and standard grocery store doughnuts, by the premium quality ingredients that we use, as well as the hand crafted nature of our treats.
We understand that everyone has separate lives to live, and we never ask anyone to wait around for their delivery, which is why on the day we do send out tracking information for a rough estimate on when the treats could arrive. Alternatively, we state on our website that if the recipient is not in at the time of delivery, our driving team will contact the customer, as well as designate a safe place for the doughnuts to be left. I am sorry this may not have been made clear at the time of ordering.
I would be happy to discuss this all more with you if you wanted to contact me at customerservice@crosstown.co.uk. Unfortunately for our pre-orders, we are unable to accept requests at this time, but if you were to order on-demand, these come from our shops, and requested flavours can be given (depending on the availability).
I hope the above makes sense, and once again we are always happy to receive feedback. Please reach out if you would like to discuss more.
Best wishes,
Erik
Wedding donuts
We love Crosstown donuts so decided to go with them for our wedding. Ordering them was easy. They arrived on time and they looked and tasted fabulous as per usual.
13 May 2023
Amazing Team in Bath!
The Bath team are so kind and helpful, and the doughnuts are delicious!! So happy to have this in Bath!
16 May 2023
Unprompted review
Delicious doughnuts and easy delivery
18 May 2023
Fluffy donuts
Bought it as a treat for someone as a sweet treat. She loved it. Said it’s the fluffiest donuts she had.
16 May 2023
Stale.. not the usual standard
Normally cross town are amazing… but these were stale! Other doughnut deliveries manage to arrive still fresh. Disappointing considering the price.
12 May 2023
Reply from Crosstown
Hi there!
Thank you for leaving your feedback, it is always appreciated! I am sorry to hear you were not happy with the delivery you received.
As I'm sure you know, every single doughnut we sell is made fresh on the morning of sale, and are delivered directly from our bakery in Battersea, London. We never keep doughnuts longer than the day they are produced, even if the special day has passed. This is more or less the first rule any Crosstown employee is taught, so this was almost certainly not the case for this delivery! Our doughnuts tend to have a slightly different texture from most other doughnuts, due to the signature Sourdough base for which we are famous. This tends to offer a weightier, more bread like finish.
I am happy to discuss this more with you if you wanted to reach out to customerservice@crosstown.co.uk. I hope the above makes sense, and that you are able to come back and possibly try a different flavour next time.
Best wishes,
Erik
Great service.
4 May 2023
Out wedding guests loved the doughnut…
Out wedding guests loved the doughnut tower and it looked great
4 May 2023
ordered at 8 pm they arrived at 10 am!!!
ordered at 8 pm they arrived at 10 am! just amazing delivery and also the products were fresh tasty and great care taken when packaging.
7 May 2023
Lovely helpful staff
Had some issues with the delivery but the member of staff at Brick Lane was super helpful! And recipient very happy.
2 May 2023
Donut Wall!
Ordered a donut wall for an event and everyone loved it - great success and will be using again, thank you.
24 April 2023
Fab wedding doughnuts!
We had doughnuts for our wedding instead of a cake and they went down a treat. Everyone loves Crosstown!
20 April 2023
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