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See what reviewers are saying

Rated 5 out of 5 stars

What an outstanding company, was looking for a fitting to adapt an argon line to a disposable bottle, the laddie sorted it out for me in no time,

Rated 5 out of 5 stars

I visited the Portrack branch in Stockton-on-Tees. I was searching for a radiator bleed screw that was proving difficult to find. James was brilliant, he identified the part we needed , unfortunately... See more

Rated 5 out of 5 stars

What an excellent find this company is. Ordered a couple of toilet seats online to replace cracked ones. They are a discontinued line and priced extremely well at Crosslings - I might buy a couple mo... See more

Company replied

Rated 5 out of 5 stars

Crosslings have used Roman products for well over 30 Years. We have always found their staff extremely knowledgeable in every field of the market. They carry very good stock levels and we would not he... See more

Company replied

Company details

  1. Plumbing Supply Store

Written by the company

North of England's leading independent Plumbing and Pipeline Merchants. We sell plumbing, heating, sanitaryware and pipeline products to the trade and public via our 14 branches as well as our website.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Outstanding service from Carlisle…

Outstanding service from Carlisle branch. Helpful, knowledgeable and reliable. Sean Wright was a pleasure to deal with

6 December 2023
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hello,
Thank you for taking the time to leave a review!
Kind regards,
Helen

Rated 5 out of 5 stars

Top notch!

What an excellent find this company is. Ordered a couple of toilet seats online to replace cracked ones. They are a discontinued line and priced extremely well at Crosslings - I might buy a couple more as spares. Received items in one working day, in perfect condition. Now fitted, and one very happy customer. 10/10

7 November 2023
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hi Anna, Thank you very much for leaving your feedback. We are glad we were of help and look forward to seeing you again in the future! Kind regards, Lewis.

Rated 5 out of 5 stars

Got the product I was looking for here…

Got the product I was looking for here and it arrived very quickly. Am a happy customer !

2 February 2023
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hi Monika,

We're delighted that you enjoyed your experience with us and that delivery was quick! Hopefully we'll see you again soon.

Kind regards,
Tony

Rated 5 out of 5 stars

Very competitive prices and rapid…

Very competitive prices and rapid delivery. Very impressed, will certainly use again.

6 December 2022
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hi Terry,

Thank you for taking the time to leave a review! We're glad you had a great experience with us.

Kind regards,
Tony

Rated 5 out of 5 stars

I only brought a single fitting but it…

I only brought a single fitting but it came next day and correct part,,,,thanks a lot

11 November 2022
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hi Robert,
Thank you for leaving us a review, we are delighted that you had a positive experience!
Kind regards,
Tony

Rated 5 out of 5 stars

Great team, very helpful

Matthew, Martin and Michael were so helpful! They managed to track down which shower door trim I needed despite me having no information and they ordered the correct one. They kept in touch and let me know as soon as it came in so I could collect it. They were patient, considerate and thorough. I bought all our plumbing/bathroom supplies from. Crossling years ago and glad to see they are still a great team. Thank you!

22 October 2022
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hi Julie.
Thank you very much for taking the time to leave a review. Glad we could be of help. Hopefully we will see you again soon.
Kind regards,
Helen

Rated 5 out of 5 stars

Top Quality at a Reasonable Price

I was connecting to a lead pipe for the first time so I wanted to use the highest quality fitting - a Melimatic Lead-Loc. Most other outlets only offered lower quality items or high prices for Melimatic. Crossling offered Melimatic at a reasonable price. I was relieved and grateful.

3 July 2022
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Good morning Mark. Thank you for leaving a review. We are glad you had a great experience with us!

Rated 5 out of 5 stars

Good service

Purchased on line, good service and quick delivery.

1 June 2022
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Thank you very much for the review, Marcus. We are delighted you were satisfied with our service. Kind regards, Helen

Rated 5 out of 5 stars

Thanks!

Called in last week as I believed (from other opinions) that I had a broken tap cartridge. I was advised (didn't get the name of who I saw) it wasn't broken and I just needed a new washer which was provided. Couldn't thank yourselves enough for the help and also the money saved! A recommended company that I would have no hesitation to return to.

25 April 2022
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hi Luke, Thank you very much for leaving a review. We are delighted we were of help and look forward to seeing you again soon! Kind regards, Helen.

Rated 5 out of 5 stars

Very easy to order online

Very easy to order online, item arrived within days. Very good service from this company, would buy from them again

28 March 2022
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Good afternoon John,
We are delighted that you had a positive experience with us. Thank you very much for the positive feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service. Called Crossling to check if they had a boiler in stock as I couldn’t source one locally in Surrey. Got through to Tony who was very helpful and friendly. Ordered online and it was delivered the next day from Newcastle. Would certainly recommend and use this company again.

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I visited the Portrack branch in Stockton-on-Tees. I was searching for a radiator bleed screw that was proving difficult to find. James was brilliant, he identified the part we needed , unfortunately unavailable at this branch. He then located one in stock in Darlington and rang to confirm it was definitely there before we set off. Very friendly and helpful, went yhe extra mile to help. Thankyou

16 February 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service

Arrived at crossings carlisle at 12.15pm finally got served at 12.45pm 4 people left before me but I desperately needed a gutter part I waited because i quickly asked the guy if they had the part in stock “no problems”
One member of staff disappeared leaving one guy serving a lady who was charging her mind on all products while browsing the catalogue. The disappearance act member of staff who left with 4 others waiting came back and apologised that he had gone on lunch!!!!!!!! Worst thing is they never had me part in stock what am absolute waste of my time

19 October 2021
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Good afternoon Mr Johnston,
I am very apologetic that this was the service you experienced with us today. We work hard to ensure our customers have a fast and professional service as we appreciate a lot of our customers are extremely busy. Therefore, thank you for your feedback and for bringing this to our attention. This incident will be investigated immediately.

Kind regards,
Helen

Rated 1 out of 5 stars

Two damaged vanity units and still no refund.

I ordered a vanity unit through Crossling on 13th July which was received quickly but was damaged in several places. I reported this to Crossling and to their credit they sent a replacement unit quickly, but that too arrived damaged!

I had to chase Crossling on several occasions whilst I waited to FedEx to collect them, which they finally did over a fortnight later. I was promised that when the units were back at FedEx, I would receive my refund..... but this still has not happened. So 5-6 weeks later and at least half a dozen calls made to Crossling, I am still out of pocket £520 and awaiting my refund.

I honestly don't see why I should be the one left to keep phoning Crossling & at my expense, when I've already spent so much time calling them to try to get the matter resolved in the first place.

Perhaps my review will spur them on to resolve it for me - order reference is #000001320 (Gerard).

23 August 2021
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hello Nic, Thank you for raising this issue with us. I apologise you have experienced service that was not acceptable to you and that our connection with Fedex caused your items to be damaged and slow to arrive back with us. Your return arrived back with us late last week and your refund was processed on Monday. Once again my sincerest apologies.
Kind regards, Helen

Rated 5 out of 5 stars

Great service and product

Found a unusual part for my farm water system in stock with Crossling. Dispatched and arrived in less than 24hrs. Will definitely use again. Great company

23 June 2021
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Hello Andy, Thank you very much for the positive feedback. We look forward to hearing from you again soon!

Rated 5 out of 5 stars

Really friendly happy staff members

Really friendly happy staff members in the showroom who I can’t thank enough for the help they gave me when I purchased a bath. I was very happy to get next morning delivery too. I highly recommend Crosslings

14 May 2021
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Thank you very much for the positive feedback, Sylvia. glad we could be of help!

Rated 5 out of 5 stars

Thank you Crossling

Ordered items which were in stock and delivered next day great service

12 May 2021
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Thank you very much for the positive feedback, Shaun. It's very much appreciated!

Rated 5 out of 5 stars

Crosslings have used Roman products for…

Crosslings have used Roman products for well over 30 Years. We have always found their staff extremely knowledgeable in every field of the market. They carry very good stock levels and we would not hesitate in recommending them for all types of Sanitaryware and Plumbing Requirements.

27 April 2021
Unprompted review
Crossling Ltd logo

Reply from Crossling Ltd

Thank you very much for your kind words.

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