While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Delivery issue, given a delivery time and day that passed no communication after waiting in all day. Told tree would come next day, no communication till I asked in afternoon and they were sorry but t... See more

Rated 5 out of 5 stars

So…. We have used Croft & Cole since The Times recommended them in 2020 and it became difficult to choose our own tree in the shops…. They are consistently wonderful trees! Yes the delivery m... See more

Rated 3 out of 5 stars

I've used Croft and Cole for years and was always very happy with the quality and size of the trees and also the delivery, which used to be on the exact day stated. Last year, it started going downhil... See more

Rated 1 out of 5 stars

Do not use this business. I used them in 2024 and the tree was late. I had to chase repeatedly to get a delivery. At the time they talked about the struggles of being a small business, so as a reta... See more

Company details

  1. Christmas Tree Farm
  2. Christmas Market
  3. Christmas Store
  4. Interior Designer

Information provided by various external sources

Order your hand-selected British-grown Christmas tree and get FREE next-day home delivery. Enjoy the luxury of a real Christmas tree.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect tree 2 years running.

Have bought my perfect tree from Croft & Cole for the last 2 years. It is so easy and takes the hassle out of getting a real Christmas tree. It comes ready to pop it straight in the stand, cut the bag off and as if by magic you have a perfect tree. I did have a slight problem with my tree this year but it has not stopped me from rating them as excellent and I will be getting my tree again from them next year as the customer service was amazing and the problem was quickly rectified without any hassle. Thank you Croft & Cole.

23 December 2019
Unprompted review
Rated 5 out of 5 stars

Christmas tree.

Second year running I’ve purchased a tree from Croft and Cole. Will definitely be ordering again next year. Beautiful tree, fantastic shape and very little needle drop.
Had to speak to customer service and they were lovely helpful people.

Fantastic service

17 December 2019
Unprompted review
Rated 5 out of 5 stars

Very prompt and efficient delivery

Very prompt and efficient delivery, no hassles of cramming a 7 ft tree into the car and all the mess - our tree arrived promptly on the day arranged with no issues. Tree is perfectly formed and we are very happy with it - lots of positive comments from friends and neighbours. Thank you Croft & Cole.

16 December 2019
Unprompted review
Rated 5 out of 5 stars

Brilliantly packaged 5*

Brilliantly packaged, delivered on time as promised and a really beautiful tree. Thank you would use again

12 December 2019
Unprompted review
Rated 5 out of 5 stars

Amazing Quality and Amazing Service…

Issue with stand but Croft & Cole quickly rectified the issue. The trees are amazing quality and arrived quickly, Definitely will be a returning customer going forward. Thanks Croft & Cole.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Prefect christmas tree 🎄 arrived perfectly boxed, all I needed to do was unfold the box, lift the tree into a standing position, tighten the screws and the tree was up ready for decoration.
Throughly recommend!
Superb cutstomer service from this small company.
Joan

12 December 2019
Unprompted review
Rated 5 out of 5 stars

second year we have bought a tree and…

second year we have bought a tree and lights from Croft and Cole.Best tree ever,so fresh,no needle drop.Felt guilty putting it out in january as it was still so fresh.Next day delivery is a hassle free way of buying a tree,and no needles all over the car.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Christmas tree was packaged really well. The tree is beautiful lovely shape and so full. House now smells of Christmas.
Would highly recommend.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

Amazing service! Beautiful tree! Zero hassle!

Thank you so much to Croft&Cole for making my Little Girl’s Christmas! She was super excited to see our new tree! We hadn’t been able to get a real tree before as can’t fit one in the car, so ordering online with next day delivery was amazing! I absolutely loved the little touches - the lights came in a cute little cotton bag, and the candle beautifully wrapped. The tree itself is fantastic quality and the perfect size/shape. I ordered a stand too which was very reasonably priced and simple to assemble. Am going to recommend Croft&Cole to everyone!

5 December 2019
Unprompted review
Rated 5 out of 5 stars

What a fabulous company

What a fabulous company. The tree is superb and the whole process so much better than having to wedge a tree into our car and deal with the needle and mess. I spoke to Tom to order a stand after the tree was delivered. Its refreshing to have great customer service.
Do not hesitate to buy one

3 December 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look