Cripto Intercambio Reviews 134

Scam my money, they never return my 15k usdt

Thieves! Crypto Swap FAIL! They claim "Unlimited and No Registration" on their website, but after sending BTC to swap, their support tells me to deal with security, and they won't respond to emails.

Went to swap $10k using exodus and apparently they use these scammers as their swappers, stay FAR away they will take your money and will only say this after you fill out their kyc “ The review is ongoing. We will inform you once we have news”
It’s been nearly a month with 0 update on my funds they are just scamming liars. Currently taking legal steps to try to recover the funds they stole.

it takes 30 days to respond to legal request? this is unethical!

turn your 10k into their 10k. been trying to get get money for a month now. Nothing they keep doing the run around about having to go for a review. stay far away! never recommending anymore. and _KVLC has been a game changer so far

Like many others already described, I used my Exodus wallet to transact a swap (ETH to SOL). The transaction failed after an hour or so. The ETH were gone but the SOL were not credited to my account.
Exodus support referred me to Cripto Intercambio as their API partner, they were quick to point out that a swap is not Exodus' responsibility.
Cripto Intercambio asked for CYK ID documentation and verification - plus asked to provide proof of funds and origin of a transaction in the wallet back in 2017 stemming from an exchange that does not exist anymore - so an impossible request.
Interaction with Cripto at that point was still quite quick. After that they stopped reacting.
Also the responses from Exodus were very superficial as in "it is not our responsibility".
Then both parties stopped communication completely (over the week-end and on the following Monday).
After reading the reports here on Trustpilot, I felt I had to involve my lawyers. They drafted a mail to both parties and gave them 2 days' time to settle the matter before they would escalate with authorities and go public.
A few hours later, Cripto confirmed they would send the SOL and did another few hours later.
The conclusion from the lawyers:

Document everything meticulously
Maintain professional communication
Be prepared to escalate formally
Demonstrate knowledge of legal and regulatory frameworks
Show willingness to pursue all available remedies

2 stars because I did get my money back eventually.
0 stars for both Cripto and Exodus for letting me fear for days I would never see my money again and for obviously being prepared to steal money from people less resiliant to defend their position.

Instant exchange. Used Ledger App to exchange, but I received slightly less than I exchanged. I was supposed to get 25.799 SOL, but I got 25.63. It's not critical, but it can be noticeable with small amounts. The exchange was instant, within 20 mins.

I have been working with Exodus for over 4 years. And I have never had any problems with them when exchanging. Here I made a large exchange of BTC to USDT for $161,000 and the transaction says "Error". I contacted Exodus support and they replied that I must pass their OFAC check (I understand because I am a citizen of the Russian Federation), or this is their last letter. Since the amount is large, I had to go through and provide my documents. I thought that after passing the check, they would perform the exchange. Then they wrote that the check was passed, but my funds are with Criptointercambio. That is, if I refused to pass the check, they would not even tell me where my funds are. Criptointercambio also requested a KYC / AML check. I passed the check and provided all the necessary documents. They said that they would need some time for the check. I asked if they needed any other documents to speed up the check, they replied that the documents were enough. I had an important deal and I needed this money urgently. I offered them to take 5% of the amount and return the rest, to which they agreed and specified the wallet address. I confirmed everything and they replied that the refund would be in the near future. 2 weeks passed, but the funds still have not arrived to my wallet. They answer each time that the refund is being processed and they are waiting for information from some department, but they do not specify the time frame. I wrote all this to Exodus, they replied that CIC is a respected company and we should continue to communicate with them. I waited for some time, but the refund was still not made. Then I asked Exodus to provide Criptointercambio contacts, since there is only email. After this letter, Exodus stopped responding to my letters. It seems strange to me that if you make an exchange through your wallet and your partner does not fulfill the terms of the exchange or refund, then this is called fraud. Especially since he confirmed the refund. I understand that you are doing this because I am a citizen of the Russian Federation. I am very sorry that a company like Exodus is doing such things.

Using Exodus wallet I swapped bitcoin. Exodus sent it to criptointercambio and it is "pending" there. I did KYC and answered the questions and they still won't send my swap. Rip-off so avoid Exodus and criptointercambio.

They are crooks and scammers. They state no account, no limits but then they take your cripto ask for passport and selfies and then they disappear. They are scammers and thiefs. Stay as far away as possible.

I had my swap on hold for 3 days. It finally kicked in after emailing them yet the amount was much lower as they used the rate from 3 days later rather than the rate at the time I made the transaction. Criminal, avoid at all costs.

My swap with ledger was put ‘onhold’ free nearly 24 of ‘pending transaction’.

I emailed customer service with all my transaction details, and they were able to get the payment through in a couple days. My faith has been restored in this Wild West of crypto. I’m so happy CIC had customer service that actually seemed to be a real person and was able to get things taken care of quick and easy without providing more info than was outside of the transaction. Thanks for getting this taken care of CIC!

I used my Ledger to swap BTC for XLM, but there was an error, and the transaction is now on hold. The BTC have already left my wallet. Ledger Live told me to contact CIC support since CIC is the one who the swap went through, but it has not been resolved. Lost nearly $1000, and I thought it would be safe since it was on Ledger Live.

I swapped BTC for ONDO on Ledger. The transaction was put on hold by CIC pending KYC. After providing the requested documentation, the company stated that it was willing to swap the BTC for ONDO; however, upon the completion of transaction, my account with CIC will be banned and I will be prevented from future transaction; thus, I will be left holding ONDO and no way to transact, since I only have Coinbase exchange. Mind you, I am a NYS resident. My options are limited here.

I notified the company that allowing the ONDO swap to proceed would create more issues if I am barred from transacting in the future since I would have no way to swap into BTC before moving it from Ledger to Coinbase. I requested that I have the BTC returned and have been getting "we are looking into the matter" and "your case is currently under review, and we understand that waiting can be frustrating. Unfortunately, this process can sometimes take longer than expected, depending on the complexity of the situation. Please rest assured that our team is working diligently to complete the review as quickly as possible. We will notify you immediately when there are any updates or if we require additional information from you.ever since".

As of today, the following questions have not been answered by CIC:

1. When will they return my BTC?

2. If they are swapping the BTC for ONDO (knowingly a direct violation of NYDFS), would it be at the rate of .77 cents on 11/9 AND will I have the one time swap later to swap back to BTC before moving it over to Coinbase?

As a Chief Compliance Officer and Corporate Counsel that literally deals with AML/BSA/OFAC, NYDFS Part 500, 504, and 200 this is unbelievably frustrating.It boggles me how a transaction that should be a simple rejection (me being a NYS resident) hasn't resulted in the immediate return of my BTC to my Ledger. Does this company even have policies and procedures? Does it even rely on a BSA/AML/OFAC program? This is absolutely ridiclous and raises numerous red flags with how my issue has been handled.

Instead receiving my BTC, there has been a lot of back and forth and meaningless responses on their behalf.

If the issue isn't resolved this week, I will be forced to report them to the SEC and NYDFS.

awful scam company owned by exodus steals millions of dollars a month from exchanges

I have been swapping coins with Cripto Intercambio for a while now... all of a sudden, I did a swap with my ledger and they held my money! They said I have to complete a KYC and they are asking for a million things. If I knew I would have to go through this, I wouldnt have swapped with them. I would bet alot of people just give up and let them keep their money!!!!! This is CRAZY!!!!

have not received about 100k+ USD. This swap was completed on ledger live and there were no terms to accepted/presented to during the swap. I did not accept to be KYC'd by support and my funds are being held. Dont use this exchange.

Avoid them at all costs. Not releasing 1k worth of XMR

First transaction. They are holding my XMR - almost 1000 usd ...

XMR to USDT-TRX
Order ID: x5exf4w047uec4ao

I swapped xmr to usdt, and they asked me millions of stupid questions! i proceed the KYC, live ID and all the stuffs thwy wanted, but these scammers wont refund my money.

This platform has all the hallmarks of being a scam, check at globalfraudprotection...

Avoid Cripto Intercambio and Exodus at all cost or you just loose your money!

Do not use this service. They took almost 30k from me and asked to verify which I did and then forever pending under review. It has been 5 weeks now and never got it back. They are thieves !!! DO NOT USE THEM OR EXODUS WALLET !!!!

Slow service takes hours and its not secure, you're pretty much holding your balls while your crypto is in limbo, use a known exchange where the transactions are fluid and theres no middle man somewhere slowly processing your transaction like the legacy system... these guys suck