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Credit Wellness Reviews 

10,709
•
TrustScore 5 out of 5

4.9

Information Service
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Review summary

Created with AI, based on recent reviews

Considering 1,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and customer service agents for being exceptionally helpful, patient, and knowledgeable during every call. Consumers find the overall service and user experience smooth, transparent, and truly reassuring when navigating complex credit profiles. Many people emphasize that representatives take the time to answer questions thoroughly and provide clear guidance throughout the process. Though some reviewers were not happy with initial expectations, communication hurdles, or billing details, the majority of clients remain highly satisfied. A few individuals experienced unmet expectations during consultations, difficulties reaching support teams promptly, or unexpected charges on their accounts.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently praised for being exceptionally... See more

Customer service

Consumers find customer service to be positive, frequently praising representatives for being patient,... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the professional support... See more

User experience

Customers felt high satisfaction regarding their user experience, highlighting how representatives walked... See more

Payment

Clients share ambiguous opinions on payment, with some consumers expressing excitement about credit progress... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Archie G. was a great representative for this company. He was very thorough in how he explained everything to me. He kept asking me if I had questions. He went over every detail step by step and I app... See more

Rated 5 out of 5 stars

I spoke and worked with both Amar & Edward P. regarding negative input on my credit report and an unexplained charge I had on my file. I am looking forward to having these negative items removed fr... See more

Rated 5 out of 5 stars

I had an amazing conversation and interaction with Matthew M. while trying to get my account sorted! He was very knowledgeable and friendly while getting me to where I wanted to be after the call! (GR... See more

Rated 5 out of 5 stars

AMMIR WAS AWESOME HELPFUL KNOWLEDGABLE HE PROVIDED EVERYTHING THAT I NEEDED AND WANTED AND VERY PROFESSIONAL HE NEEDS TO RECEIVE A RAISE

Company details

  1. Information Service

Written by the company

We help people understand and monitor their credit. Provide assistance in ensuring their reports are accurate and give them the tools they need to build strong credit profiles.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(10,709)

1,963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I really wasnt expecting the service I…

I really wasnt expecting the service I got before I had made the call. Ms. Tokoni explained and taught me things about my credit that I never knew before. She was professional and courteous, insightful and so helpful. After the call, I felt that I have a clearer vision and better formed plan for my future goals.

Thank you so much, Tokoni!!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Eduardo A

Eduardo A. Was very professional. He explained everything in detail an asked me over again if I understood what he was explaining to me im very excited to get this going an ty so much Eduardo for helping me an getting this started

16 September 2026
Unprompted review
Rated 1 out of 5 stars

I feel like these people are scamming…

I feel like these people are scamming me.
When my 90 results come they don’t answer the phone. They told me that I can get my money back if I get no results in my 90 days but now they don’t answer the phone. It proven that they have caller id and won’t answer your phone for they customer they owe so I called from different numbers and they answer fast but try to send me to customer service were they don’t answer. Please don’t try these people they have no results and will surly rob you

14 September 2026
Unprompted review

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