It was a wonderful expierience for me! I had a problem getting logged into the program, so I thought (it was my fault the whole time lol). Customer service communicated very well and were persistent.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Big thanks to CreditSecrets.com for all the informative content and for the refund I needed coming back without any questions asked. The information was clear, practical, and exactly what I needed to... See more
Company replied
Great information to have. Albert in customer service is wonderful. Extremely helpful and efficient. Had a bit of a hard time getting the number to call but if you go to the terms tab and scroll down... See more
Company replied
Hello, I spoke with Daniela regarding a refund because the program was just too much for me to deal with at my age. Daniela was polite, courteous, and pleasant. After listening to my concerns, she pr... See more
Company replied
Company details
About CreditSecrets.com
Written by the company
PLEASE CONTACT US FIRST! If you are here because of a bad experience, please give us a chance to help with any customer support issues by calling us at 877-215-6015 or emailing us at support@creditsecrets.com. We are open Monday thru Friday, 9am Eastern - 7pm Eastern.
The Best Selling Credit Secrets Book Is The Path To Solving Credit Problems Fast!
***IMPORTANT: There are many imposters on Amazon! We do NOT sell our book on Amazon. Be sure to look for the book written by Scott and Alison Hilton, the one and only original Credit Secrets only sold at CreditSecrets.com.***
Consumer credit reports are filled with errors that often go overlooked. But, if you know what to look for, you can leverage these errors to your advantage. In a sense, you can erase bad credit history with the knowledge you gain after reading the Credit Secrets book. Credit Secrets provides strategies for improving credit scores, resolving debt issues, and managing personal finances more effectively.
Contact info
312 W 2nd St #A747, 82601, Casper, United States
- 877-215-6015
- support@creditsecret.org
- creditsecrets.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
helpful and cooperative team
2 June 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Tariq! We're so glad to hear that you found our team helpful and cooperative. Providing friendly, attentive support and making sure our customers have a positive experience is always our priority.
We truly appreciate you taking the time to share your feedback and thank you for choosing Credit Secrets!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I am impressed on how supportive these…
I am impressed on how supportive these people are and how they truly want to help! You can call as often as you want and they are there for you!! I highly recommend!
2 June 2026
Unprompted review
Reply from CreditSecrets.com
Thank you so much, Joellen! We’re thrilled to hear that you’ve felt genuinely supported by our team. We believe that having someone to turn to when questions come up can make all the difference, and we want every member to feel comfortable reaching out whenever they need help.
Your kind words and recommendation mean so much to us! Thank you for trusting Credit Secrets and allowing us to be part of your credit journey. We’re always happy to help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Complete satisfaction
I had had a frustrating experience the prior night in which I had signed up Credit Secrets yet when I decided to sign up for its Automator service, my credit card provider wouldn't honor the charge. After I reassured said provider this morning, I contacted Credit Secrets and the agent I reached competently helped me accomplish what I had originally intended and unsolicitedly provided me a confirmation number as well.
1 June 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Joseph! We’re so glad our team was able to turn a frustrating situation into a positive experience. We understand how inconvenient it can be when a payment issue interrupts the enrollment process, and we're happy our representative was able to help you complete your Automator purchase smoothly.
We especially appreciate you recognizing the extra attention to detail in providing a confirmation number without being asked. That's exactly the kind of thorough, professional service we strive to deliver!
Thank you for trusting Credit Secrets and for taking the time to share your experience. We're excited to have you with us!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Leo was so nice and kind to and I would…
Leo was so nice and kind to and I would love to be in the program I cant wait
1 June 2026
Unprompted review
Reply from CreditSecrets.com
Thank you so much, Eva! We're delighted to hear that Leo made such a wonderful impression with his kindness and helpfulness. We'll be sure to share your sweet words with him!
We love your enthusiasm and are excited that you're looking forward to joining the Credit Secrets program. Whenever you're ready to get started, our team will be here to help you every step of the way!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Well to start I paid the $39.00 and…
Well to start I paid the $39.00 and didn't receive anything just a another site for more information that costs another $29.97 that I don't have this was on the 13th of May then you canceled me and didn't refund my money the $39.00 I would like my money back or give me the credit secret so I can Finley get my credit straightened out . I don't have a lot of money and to me $39.00 dollars is alot to put out to receive nothing.
28 May 2026
Unprompted review
Well i joined yesterday and had a…
Well i joined yesterday and had a problem that was my fault u had a typo in my email so i could not login so i was very scared that it would be impossible to talk to a real person and would get the run around and never speak to a real person but to my surprise i called and low and behold it was a real person on the line and he was very helpful spoke great English and helped me in minutes solving the problem very polite and I have to say that this was my best experience ever with calling a online company I’m just a normal construction worker trying to get my credit good and thank you to credit secret customer service gave me better out look on how every company should be these big companies need to do better AI is great but nothing like talking to a human ⭐️⭐️⭐️⭐️⭐️
27 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you so much, Douglas! We absolutely love hearing this. We know how frustrating—and honestly, a little nerve-racking—it can be when you can’t log in and you’re wondering whether you’ll ever be able to reach a real person for help.
We’re thrilled our team was able to answer your call, quickly identify the email typo, and get you up and running within minutes. AI certainly has its place, but we agree that sometimes nothing beats talking to a knowledgeable, helpful human being!
Thank you for trusting Credit Secrets as you work toward your credit goals, and thank you for the five stars. We’re excited to have you with us and will be here when you need us!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
On May 1st I paid the $39 for the…
On May 1st I paid the $39 for the paperwork which I never received and then they tried to take more money from my bank account but the fraud department stop it and their still trying to take $39 another thirty nine dollars just a few minutes ago, their nothing but scammers!!!!!!!!!
30 April 2026
Unprompted review
Seem like program will teach you about…
Seem like program will teach you about your credit and how it works for and against you that's what I liked my dislike it's a lot and they mad it seem as if you really do not have to do much but it's the same as most programs except they offer to send letters for you for a fee.
26 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you for your honest feedback, Sharon. We’re glad to hear you found value in learning more about how credit works and how it can impact your financial future.
We also understand your concern that the process can feel like a lot at first. Credit repair and rebuilding does require effort and consistency, and while our program is designed to simplify and guide the process as much as possible, there is still participation involved from the member. The optional letter mailing services are simply there for added convenience for those who prefer extra assistance.
We appreciate your perspective and your willingness to share both what you liked and disliked. Feedback like yours helps us continue improving the member experience.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Reply from CreditSecrets.com
Thank you, Glendora! We’re glad to hear our representative was great, polite, and knowledgeable. We appreciate your feedback and are always happy to help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Hi myself and my wife did look at a lot…
Hi myself and my wife did look at a lot other ways to fix our credit problems but they all just wanted your money!!! CREDIT SECRETS IS BY FAR THE BEST! And the easiest way to fix your credit! and I do believe we going to be part the big budget family! THANKS AGAIN
20 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you so much for your kind words! We’re honored that you and your wife chose Credit Secrets after exploring so many other options. Our goal has always been to provide real guidance, real support, and a system that people can actually follow to improve their credit and financial future.
We’re excited to have you both as part of the Credit Secrets family and look forward to supporting you every step of the way. THANK YOU again for your trust and enthusiasm!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Your staff
Your staff. Shot out to Albert. Thank you so much for all of your help.
22 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Felix! We truly appreciate your kind words and the shout out to Albert. We’re glad he was able to help you, and we’ll be sure to share your appreciation with him — it will mean a lot!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Reply from CreditSecrets.com
Thank you, Barry! We’re glad to hear Vanessa provided excellent service and took the time to answer all of your questions. We’ll be sure to share your kind words with her — she’ll truly appreciate the recognition!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
First of all i did not recieve the…
First of all i did not recieve the whole pkg and no instructions and was hard to get reply for help !! So at this point i would like to cancel my account and also cancel the add on account !! So please refund the fee and cancel future fees !! Thank you john van pelt
12 May 2026
Unprompted review
Top Customer service
I had just signed up, and needed a specific question answered. The gentleman I talked with in Customer service was very informative. Very upbeat and assured me that if I had any concerns at all, not to hesitate to call. Like most people, l was a little apprehensive about learning how to do something I knew little about. Especially something scary like credit. After talking with him only a few minutes, I was actually excited about getting started. Knowing that I'm not alone, really put me at ease.
15 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Ray! We’re so glad to hear our Customer Service team was able to answer your questions and help put your mind at ease. It’s completely normal to feel apprehensive when starting something new, especially with a topic as important as credit. Knowing you felt supported, encouraged, and excited after the conversation means a lot to us.
You’re definitely not alone in this journey, and we’ll be here to guide and support you every step of the way.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
it was a straightforward experience.
13 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you for your feedback! We’re glad to hear your experience was straightforward and easy to navigate. Making the process clear and simple for our members is always our goal, and we appreciate you taking the time to share your experience.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Dina was amazing
Dina was amazing. She patient, knowledgeable and provided great options.
14 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Michael! We’re thrilled to hear Dina was amazing and provided patient, knowledgeable support along with great options to help you. We’ll be sure to share your kind words with her — she’ll truly appreciate the recognition!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Ì want my money back please and thank…
Ì want my money back please and thank you. It's not for me. I'm in the middle of consolidating my debt right now. I'm sure I can get my scores through them.
13 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you for your feedback. We completely understand that everyone’s financial situation and timing are different, especially when working through debt consolidation. While Credit Secrets may not have been the right fit for your current needs, we were happy to process your refund and assist you promptly.
We sincerely wish you the best as you move forward with your financial goals and appreciate the opportunity to have served you.
If there’s anything we can do to support you in the future, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
they have a great customer assistance…
they have a great customer assistance for all new comers. It is not that easy to navigate the instructions.
13 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you for your feedback! We’re glad to hear you found our customer assistance helpful, especially for newcomers getting started with the program. We also appreciate your honesty about the instructions not always being easy to navigate. That’s exactly why our support team is here — to help guide members step-by-step whenever questions come up.
We truly appreciate your patience and are always happy to help make the process easier.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
The personale was quite…helpful, Much SUPPORT
The personale was quite helpful,knowledgeable,gave me courage to, complete my membership,help was only a phone call away, much gratitude, filling very motivated
13 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Grover! We’re so glad to hear our team was helpful, knowledgeable, and able to give you the encouragement and confidence to move forward with your membership. Knowing you feel motivated and supported means a lot to us, and we’re always just a phone call away whenever you need help.
We truly appreciate your gratitude and look forward to supporting you throughout your journey.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Best Customer Experience Ever!
Hello,
I spoke with Daniela regarding a refund because the program was just too much for me to deal with at my age. Daniela was polite, courteous, and pleasant. After listening to my concerns, she processed my refund right away! Thank you Daniela for your AMAZING CUSTOMER SERVICE ❤️ I really appreciate it and you!
12 May 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Deborah! We truly appreciate your kind words and are so glad Daniela was able to provide such polite, courteous, and compassionate support. We completely understand that everyone’s situation is different, and we’re happy she was able to process your refund quickly and make the experience a positive one for you.
We’ll be sure to share your wonderful feedback with Daniela — she’ll truly appreciate it. Thank you again for taking the time to share your experience and for your heartfelt words ❤️
If there’s anything we can do for you in the future, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
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